10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 29,343 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2015 Ford Explorer. The contact stated that while driving on an incline, the engine stalled. The check engine warning light illuminated. The contact stated that her uncle who is an independent mechanic, looked under the hood and determined that the water pump had fractured and leaked over the engine and unknown coil and water pump needed to be replaced. The dealer was notified of the failure and an appointment was scheduled for the following month. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.
- Riverbank, CA, USA
Vehicle stopped suddenly as I was driving on the highway. When I was able to resume driving the vehicle began to drag as if there was no power. The check engine light came on. I was eventually able to reach a auto supplier who checked the engine light that reported that the blower fan motor was not working. This was a very dangerous situation as the posted speed limit is 55mph and my vehicle suddenly stopped on the highway.
- Upper Marlboro, MD, USA
At approximately 101,000 miles noticed a drip of coolant on garage floor. Inspected car, noticed empty coolant expansion tank and leak from water pump weep hole. Took to dealer and confirmed leaking water pump. Vehicle is not equipped with coolant monitor, most people would not of noticed this leak. This has lead to catastrophic engine failure on other Explorers leading to loss of power while driving.
- Herndon, VA, USA
The contact owns a 2015 Ford Explorer. The contact stated while her daughter was driving at an unknown speed, the contact stated that the vehicle was performing abnormally when the coolant temperature warning light illuminated. The contact stated that the coolant leaks while driving. The vehicle was taken to the dealer where it was diagnosed that the water pump cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 150,000
- West Greenich, RI, USA
Sitting in my car one day and the engine coolant light came on, so I checked and noticed that it was low but I just had an oil change the prior week that included fluid checks. I purchased coolant and put it in no problem and the following week I'm picking up school supplies and notice fluid leaking from my car, checked coolant and it is all gone on the ground. Luckily I was somewhere to purchase more coolant in order to get it home. Local mechanic says that water pump is gone and it's gonna run about $2k-3k to fix.
- Toledo , OH, USA
Water pump went out and had to have my vehicle towed and I was out of my vehicle for a month and half... Faulty water pump and Ford knows this that is why they have a law suit against them. Then where they put this water put makes the cost even more!!! $1500 labor and $500 water pump then from the water pump going out it mixed oil and water through my engine and leaked all over my compressor so that went out so I had to change that also and that was another $1000.. FORD SHOULD BE HELD RESPONSIBLE FOR ALL THES FAULTY WATER PUMPS BECAUSE THEY KNOW THEIR IS A PROBLEM WITH THEM!@!@!@!@
- Lafayette, LA, USA
2015 Ford Explorer XLT was parked at gas station and when returning I got a warning light -??Engine coolant over temperature-??. Coolant leaking in a puddle on front passenger side at bottom of motor indicating the same water pump issue everyone else has mentioned. Was able to make it to an Auto Zone down the road and the reservoir was nearly empty. Added more coolant and is still leaking out. With this flawed design causing people to pay thousands out of pocket, Ford should recall or reimburse vehicle owners.
- Terrell, TX, USA
The timing chain needs replaces. The phasers are causing the timing chain to stretch. As reported here: https://www.f150ecoboost.net/threads/ford-recall-force-on-2011-2015-phasers-and-timing-chain.32250/
- Summerfield, NC, USA
Vehicle has apx 78000 miles with a broken water pump. They are supposed to be good for 100K miles. Many people have gotten them replaced to have them break again with in a year.
- Chelsea, MA, USA
The water pump that is incased inside my engine has started leaking at only 75,000 miles with very few of those miles in the last 2 years as I've hardly been driving because of the pandemic. I was not aware of this issue and there was no warning or alert until I took my car in for a safety recall for my seat belts and to have another defective issue of the heater fan being stuck on defrost fixed that I should not have to be paying $5,000 out of pocket for. I have ready many similar complaints and this is a HUGE safety issue and they need to have a recall on these since the engine can seize up with little to no warning. I was lucky that they just happened to check for me before I had to replace my entire engine or worse!
- Bothell, WA, USA
Water pump started leaking at 50k miles
- Chicago, IL, USA
Water pump was leaking. Got warning indicating the coolant levels were low. Filled up coolant and was empty a couple weeks later. Was 14 hours of labor to fix. Mechanic said they get ford explorers with the same issue about 2 times per week. Should be a recall.
- Irvine, CA, USA
The contact owns a 2015 Ford Explorer. The contact stated that while driving his vehicle at approximately 50 MPH, the check engine light illuminated, and he smelled as if something was burning. The contact stated that he then pulled over and waited until the smoke cleared before driving the vehicle again. The contact stated that he then took his vehicle to get serviced for an oil change as he thought that may be the cause of the failure he was experiencing. The contact stated that while getting his vehicle serviced he was advised that it was liquid of some sort leaking into the engine. The contact stated he then contacted his independent mechanic to get his vehicle diagnosed. The contact stated it was confirmed by his mechanic there was fluid leaking into the engine and that the failure he was experiencing was identical to vehicles of the same year, make, and model vehicle upon doing research. The contact stated he contacted the manufacturer and was advised to contact NHTSA. The failure mileage was 88,000.
- Bronx, NY, USA
The contact owns a 2015 Ford Explorer. The contact stated while his son was driving 40 MPH, the accelerator pedal was depressed and an abnormal sulfur odor was detected in the cabin of the vehicle. There was no warning light illuminated. The contact's son drove the vehicle to his residence. The vehicle was taken to the dealer and an unknown manufacturer-??s recall repair was performed. The contact stated that the sulfur odor was still present while driving the vehicle. The contact reference NHTSA Action Number: EA17002 (Structure, Engine and Engine Cooling) and NHTSA Action Number: PE16008 (Engine and Engine Cooling, Structure). The vehicle was not taken back to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000.
- Malden, MA, USA
EXHAUST FUMES INSIDE INTERIOR-This seems to only occur on road trips where fast and hard acceleration is needed for highway driving which is not something we normally due. Since we have owned the vehicle, on every occasion of strong hard acceleration there is a strong exhaust / spent fuel smell being brought into the cars interior. We have reached out to the local Ford Dealer several times but without satisfactory results. The exhaust fumes continue to exist in the cars interior upon hard and fast acceleration. My wife just returned from a interstate road trip with signs of exhaust fume poisoning with an extreme headache and very lethargic.What is it going to take for Ford to fix this problem or for a recall to be issued. Will it take fatalities or long term respiratory issues before anything is done to solace this issue. Besides the huge concern about the car owners safety and health; what about the potential diminished resale value of the vehicle due to Ford-??s negligence to truly fix this exhaust issue.
- Fort Lauderdale, FL, USA
The contact owns a 2015 Ford Explorer. The contact stated while driving 45 mph, the check engine warning light illuminated. The contact took the vehicle to damerow Ford (12325 sw canyon rd, beaverton, or 97005, (800) 732-8633) to be diagnosed. The contact was informed that the timing chain needed to be replaced. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000.
- Beaverton, OR, USA
Ford Explorer continues to shut off engine while driving on the highway or fwy. This is a safety hazard for me and my family. The truck suddenly looses power and turns off. I have to wait a minute then start engine again
- South Gate, CA, USA
Exhaust odor smell inside the cabinet
- Saudi Arabia, NY, USA
While driving on the highway and towing a trailer the vehicle suddenly lost power and dramatically slowed down. It was almost like slamming on the brakes. The information window showed "terrain management fault". the engine was barely running and was running erratically. I was able to get pulled over and stopped the engine. When I tried to restart it the "terrain management fault". appeared again and the engine was again barely running. After a few stops and starts the message cleared and the engine began to run normally. The Ford dealer found a bad throttle body assembly was faulty. The repair was not covered under warranty.
- Blaine, MN, USA
- Merrit Island, FL, USA