Upon starting vehicle steering system was unresponsive and a warning notice "service advance track" appeared on dash. Dealer had vehicle for several days and could not duplicate malfunction. Returned without repair. Fault recurred after approximately one week and dealer again could not duplicate fault. Replaced one element of electronic steering system and returned vehicle as repaired. Fault recurred a third time and a different dealer service department replaced a second element of the electronic steering system and claimed issue was resolved. Fault continues to recur without notice and vehicle is unreliable. Problem has been reported to Ford customer relationship center on several occasions but response has been very limited.

- Hilton Head Island, SC, USA

I was driving the vehicle when I experienced a sudden loss of power steering. The power steering loss was permanent and did not recover. Drove vehicle to dealership for repair.

- Ann Arbor, MI, USA

Lost all power steering and vehicle was almost impossible to steer. Ford dealer replaced electronic power steering rack.

- Lima, OH, USA

Ford Motor Co. And worthington Ford of long beach, ca are selling vehicles with damaged/defective steering and refusing to fix the defect(s). 1/25/2015 purchased Ford Explorer (8 miles on vehicle); day after purchase, 1/26/2015, noticed problem with steering, parked vehicle, would not drive or let wife drive. Returned vehicle immediately to dealer via armstrong towing (flatbed) for repairs/evaluation. Worthington Ford of long beach: [xxx] all accused me of causing the damage; said it isn't under warranty service and wanted to charge me $600 to fix the damaged steering. They all refused, including [xxx], service mgr., to give me a written work order/invoice when vehicle was picked up 1/30/2015. Vehicle is remains in an unsafe condition. Do not know full extent of damage caused by Ford Motor Co. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Los Alamitos, CA, USA