The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Tucson, AZ, USA

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the front passenger side door was opened, and the contact noticed water on the carpet after it had rained overnight. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, while driving 25 MPH, during a rainstorm, the contact noticed water leaking from the front windshield. Additionally, there was water leaking from the dome light into the vehicle. The contact became aware of failures with the electrical system. However, the vehicle was not diagnosed or repaired due to the cost for the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 100,000.

- Loveland, CO, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and pictures of the failure were taken. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Berwick, LA, USA

The contact owns a 2016 Ford Explorer. The contact stated that the exterior A-pillar trim had become loosened, and a local independent mechanic secured the trim to prevent the trim from falling off the vehicle. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 112,000. VIN tool confirms parts not available.

- Long Beach, CA, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Muskogee, OK, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side front windshield A-Pillar trim detached and flew off the vehicle. The contact stated that the detached trim struck the vehicle that was following behind the contact's vehicle. In addition, the contact stated that, due to the failure there was a loud whistling sound while driving the vehicle. The contact stated the vehicle was previously taken to the dealer in 2024; however, the contact was informed that the parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 86,000. VIN tool confirms parts not available.

- Benicia, CA, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that there was water leaking inside the vehicle through the upper center location of the windshield. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Organ, NM, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

- O' Fallon, MO, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available for the repair. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

- Oak Forest, IL, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side windshield trim detached and flew off the vehicle. The contact stated the noise from the air was extremely loud. In addition, the contact stated that while the vehicle was parked, the contact noticed that the front driver's and front passenger's doors B-Pillar trims had detached and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

- Plantation, FL, USA

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 50 MPH, the passenger-??s side A-pillar detached from the vehicle. The local dealer was contacted, but the vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the passenger-??s side A-pillar trim was loose. Most recently, the contact stated that B-pillar trim on the passenger-??s side was loose. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

- Chickasha, OK, USA

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The vehicle was taken to the dealer to remove the A-pillar and B-pillar from the vehicle while confirming that parts were not yet available. The contact had not experienced a failure for the A and B-pillar trims to be removed. The manufacturer was made aware of the issue and opened a case. VIN tool confirms parts not available.

- Duncannon, PA, USA

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000(Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. Additionally, the contact stated that while driving 40 MPH and making a right turn, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering wheel had failed. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

- Grampian, PA, USA

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION), 24V031000 (Structure), and 25V347000 (STRUCTURE). However, the parts to do the recall repairs for 24V031000 (Structure) and 25V347000 (STRUCTURE) were not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on a separate occasion, while the vehicle was idle and the contact was dropping off her child at school, the rear passenger seat caught on fire. The contact had turned on the seat warning, and when the daughter exited the vehicle, an abnormal burnt smell was coming from the back seat. The contact then noticed smoke was emitting from the seat. The contact pulled over to the side of the road, turned off the engine, and put out the fire. The seat was damaged beyond repair, and the wires were exposed. The vehicle was not diagnosed or repaired for the most recent failure. No Fire and Police reports were filed. There were no injuries sustained. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts are not available.

- Moss Bluff, LA, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Deland, FL, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.

- Cleveland Heights, OH, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield trim on the passenger's side detached and flew off the vehicle. Additionally, the contact stated that while the vehicle was parked, the contact noticed that the passenger's door B-Pillar trim had detached and flown off the vehicle. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Westminster, CO, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware of a whistling sound coming from the front windshield. The vehicle was taken to the dealer where it was diagnosed with a fractured front windshield exterior A-pillar trim. The contact was informed that the front windshield exterior A-pillar trim needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.

- Bristol, PA, USA

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 70 MPH, the passenger-??s side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

- Raleigh, NC, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the A-pillar trim retention clips had failed and needed to be replaced. The dealer informed the contact that parts needed to be ordered to repair the vehicle. The dealer confirmed that parts were not yet available and that parts previously ordered were used to repair another vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

- Evansville, IN, USA