The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign number: 24V031000 (Structure) and NHTSA Campaign number: 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar detached from the vehicle. The brake pedal was depressed but failed to stop the vehicle immediately. The vehicle then crashed into the guardrail. The contact stated that the vehicle spun around, and went across the freeway and hit the guardrail on the other side, where it came to a stop. None of the air bags deployed. The contact suffered injuries to his back that did not require medical attention. A police report was not filed. The vehicle was towed to the residence, and then it was towed to the dealer. The insurance company was not notified. The contact stated that on a separate occasion, while driving 50 MPH, the front passenger A-pillar trim and the back passenger B-Pillar trim were loose. The contact stated that the brackets on the front driver side seat are loose and the seat wobbles. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 126,000. VIN tool confirms parts not available.

- Binghamton, NY, USA

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65 MPH, the A-pillar and B-pillar trims detached from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue and a complaint was filed. The failure mileage was approximately 87,000. VIN tool confirms parts not available.

- West Bridgewate, MA, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Hammond, IN, USA

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while driving 65 MPH, the driver-??s side exterior A-pillar trim detached from the vehicle and flew off into traffic. The vehicle was taken to a dealer where it was determined that the exterior A-pillar trim needed to be replaced; however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Oklahoma City, OK, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front windshield exterior trim fractured. In addition, the contact stated that the trim detached and was hitting against the vehicle. The contact feared the trim might detach and cause a crash. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 48,500. VIN tool confirms parts not available.

- Bradenton, FL, USA

See attached document for complaint. From attached: I received this recall notice in February 2024. Notice stated the parts would be available in the "later half of 2024. We are now in the second quarter of 2025 and the parts are still not available. I was patiently waiting g for the parts as I had no real issue with my vehicle. Situation has changed are the part was violently ripped from my vehicle at 65 MPH while on the Garden State Parkway. I could not recover the part and have no idea if it struck another vehicle when it departed. It seen unreasonable have to wait 15 months for the parts to be delivered. To say nothing of the fact that the vehicle looks h01Tible with the part missing

- Red Bank, NJ, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Livingston, NJ, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 55 MPH, there was an abnormal sound coming from the driver's side front A-pillar before the A-pillar trim was blown off the vehicle. The contact called the local dealer and was advised that the trim was not available, and another letter would be forwarded by the manufacturer when parts became available. The contact observed that the passenger-??s side A-pillar trim was loosened, and called the dealer, and was advised that parts were not yet available. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

- Los Angeles, CA, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the driver's side windshield exterior A-pillar trim detached from the vehicle. The contact stated that the passenger-??s side A-pillar trim was detaching. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact had parked and had stopped driving the vehicle due to the safety concerns. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 35,798. VIN tool confirms parts not available.

- Jackson, MS, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim detached. The contact stated that the dealer had previously replaced the passenger's side A-pillar trim. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that a second dealer, Jim Tidwell Ford (2205 Barrett Lakes Blvd, Kennesaw, GA 30144), was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance with reimbursement for the replacement of the passenger's side A-pillar trim. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

- Kennesaw, GA, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger-??s side windshield trim clips detached and flew off. In addition, the contact was concerned that the driver's side windshield trim clips would detach and cause a crash. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that an appointment was scheduled for the recall repair; however, the contact received a text and was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 83,000. VIN tool confirms parts not available.

- N Las Vegas, NV, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Stuart, FL, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

- League City, TX, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front windshield A-pillar trim seals were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

- Deltona, FL, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion the passenger-??s side A-pillar trim became loosened. The vehicle was not repaired after the most recent failure. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

- Los Angeles, CA, USA

The contact owns a 2016 Ford Explorer. The contact stated while her employee was driving 60 MPH, the exterior A-pillar trim detached from the windshield on two separate occasions. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue however, the vehicle was not diagnosed by the dealer. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

- Stockton, CA, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced the failure while driving approximately 50 MPH when the front passenger side A-Pillar detached from the vehicle. The vehicle was not repaired. The local dealer was notified of the failure. The failure mileage was 90,000.

- East St. Louis, IL, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, there was a loud clicking sound coming from the vehicle, and the exterior A-pillar trim detached from the vehicle. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the VIN was not included in the recall. The failure mileage was 152,000.

- Queen Creek, AZ, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving on the highway at 75 MPH, the passenger-??s side A-pillar trim clip detached, and the contact was not able to recover the part. There was no warning light were illuminated. The approximate failure mileage was 154,000. VIN tool confirms parts not available.

- Flint, MI, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Richmond, VA, USA