10.0

really awful
Crashes / Fires:
3 / 3
Injuries / Deaths:
8 / 0
Average Mileage:
27,586 miles

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« Read the previous 20 complaints

problem #23

Jun 032016

Explorer

  • 7,495 miles
Driving at highway speed check engine light and "wrench" showing a powertrain problem occured while driving at 70mph. Was in the left lane of traffic and due to the continued lane expansions in around the area of travel could not pull off into the center median. Had to negotiate moving across 4 lanes of traffic with no acceleration during morning rush hour in a brand new 2016 Explorer with less than 7500 miles. Once I was able to get across the lanes of traffic the vehicle was undriveable. This appears to be a continued defect with Ford and the NHTSA needs to address it before someone gets into an accident and a fatality occurs.

- Daniel Island, SC, USA

problem #22

Jun 032016

Explorer

  • 4,400 miles
2016 Ford Explorer V6 toolbar came on checksystem engine light came on going 45 mph went down to -0 mph gas pedal useless no power coasted to parking lot lucky I wasnt on a busy highway or street I guess it will take some body to get killed a couple of times before anything is done 4400miles and throttle body needs replace what a crackerjack joke acourse this is called cheapo depo manufacturing oh thats right parts are made in foreign countries now yes about like no name brand vaseline vehicle was on street city bought car in Feb. 2016 if I would og know aboyt this I would not buy a new car especiaaly my wife and grand kids driving for this to happen!!

- San Anrtonio, TX, USA

problem #21

May 112016

Explorer

  • 5,720 miles
I was driving on a major highway home from work with normal traffic. My speed was approx 60-64 or so. While in left lane traveling East --without warning, my engine completely shut off. It was so hard to steer my car -- I needed to wedge my foot near window /driver door to gain leverage -and with both hands steer the car ( while decelerating down T O15 mph) to the shoulder on the right side. All drivers passing me - witnessed I was in dire trouble. I was able to get to shoulder and prayed. My rep at queens Ford was very helpful and I ve thanked him numerous times in his attempts to help me.back to story: I opened the hood, no smoke -- maybe radiator- so I waited 10 minutes.the engine started, I got back on highway-- and it shut off for a 2nd time. At that time -- I was totally afraid to drive this car any further. My queens rep suggested going to syosset Ford which was closer and I did so.it took me what felt like days to get up enough nerve to drive this vehicle any further.I believe my case has many safety issues and I even stated to Ford take car back and replenish me for loss of income / rental fees paid during the 7 day ordeal. Problem was : throttle body part. I wasn't the only person who had come in with this problem. Ford is very cognizant about such. I asked them this vehicle back ( has 5910 miles ) on it and put me into another Lincoln product which is similar. Nor have the additional means to rent another car.I will never purchase another vehicle from Ford ever. If you can assist me to alert others - fantastic. Oh, additionally, I owned a 2003 Lincoln Navigator which constantly had issues - and they ( Ford /Lincoln ) took that vehicle in under nys lemon law -and provided me a new 2004 Navigator for no cost at all. Due to that effort from Ford/Lincoln. Ive bought 4 more Ford since then. I showed my loyalty to them, where is Ford's.

- East Northport, NY, USA

problem #20

May 312016

Explorer

  • 6,100 miles
I had just exited a major highway & began driving on the rural roads in my neighborhood when my vehicle suddenly decelerated and wasn't able to go over 25 mph. The wrench icon then appeared. I was able to make it to the beginning of my driveway about 5 miles away. The engine then began malfunctioning, making noise & shaking.

- Suffolk, VA, USA

problem #19

May 252016

Explorer

  • 8,000 miles
Car stalled on highway with grand kids in car. Had car towed to dealer. Big problem Ford knew about--throttle body part.parts on back order at least 2 weeks-when I stated take part off inventory cars couldn't- may have same problem-when I said take off new cars arriving-they have same deffective part-dangerous situation when a car stalls on highway and a Ford is well aware of it-car brand new has 8,000miles.............

- Shoreham, NY, USA

problem #18

May 062016

Explorer

  • 13,806 miles
The contact owns a 2016 Ford Explorer. While driving 65 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where it was diagnosed that the throttle body failed and would need to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 13,806.

- Mitchellville, MD, USA

problem #17

May 272016

Explorer

  • 1,700 miles
Was driving my 2016 Ford Explorer XLT on a busy road and was going approximately 40 miles per hour when the vehicle suddenly went into what appeared to be "limp mode" and would barely move....my guess is about 2 mph. It was very sudden and occurred without any type of warning. I was able to roll into someone's downhill driveway where the vehicle sat for several minutes. I restarted the car multiple times and while pressing on the gas pedal the car remained in "limp mode" and would not move. The dashboard lit up and displayed the following icons: Wrench, airbag and engine lights. If I would have had anyone behind me or would have been driving on the highway when this occurred I would have been killed. This is a major issue that the general public needs to be made aware of.....this is a major danger that has the ability to produce catastrophic results.

- Cincinnati, OH, USA

problem #16

May 182016

Explorer

  • 6,066 miles
The wrench light came on the instrument panel and the car lost speed and did not respond to the accelerator. I was driving 70mph on the highway when I noticed that the car seemed to be slowing. The accelerator did not feel any different under my feet. I looked at the speedometer: 40mph and decelerating. The engine light and airbag light came on as well. Luckily, I was in a lit area and able to use my hazards and get to the shoulder of the highway without harm.

- Troy, MI, USA

problem #15

May 242016

Explorer

  • 10,100 miles
The Explorer suddenly decelerated while I was on the upside of a long bridge, the service engine light came on and the wrench light came on. With a police escort, I was able to drive the car over the bridge at 10 mph. The servicing dealer told me the throttle body needs to be replaced.

- Warrington, PA, USA

problem #14

May 162016

Explorer

  • 6,500 miles
While driving on the interstate highway at high speed, without warning the gas pedal lost power and the wrench light came on the dashboard. Luckily, we were safely able to coast to the shoulder and call for help. We were towed to the dealer and after an electronic engine control test the 'throttle body' was replaced.

- New Hope, PA, USA

problem #13

May 222016

Explorer

  • 9,000 miles
The power train and engine light came on and the truck stopped driving while on a busy road.

- Oradell, NJ, USA

problem #12

May 202016

Explorer

  • 4,400 miles
Driving on freeway at 65mph. Car stalled leaving no power to steering and brakes. Was able to restart and drive at drastically reduced speed. Engine RPM drops at idle at any stop on when car idling with transmission in park. Diagnosed as defective throttle body.

- Las Cruces, NM, USA

problem #11

May 142016

Explorer

  • 9,185 miles
While cruising on the interstate at 69 mph, I lost all acceleration to the gas pedal. I didn't know what happened and noticed that the gas pedal was dead. Very scary situation while on the interstate. I was able to cruise to the nearest exit and then get to a side road. I noticed the cel, wrench light, and air bag light has come on. I immediately ran a "vehicle health report" and the it comes back with 2 problems. Get it to the nearest dealership and they proceed to tell me it's the throttle body and it will be 2 - 4 weeks for part because it's on back order. Not really happy about this since the vehicle is 6 months old with 9185 miles on it.

- Hendersonville, NC, USA

problem #10

May 092016

Explorer

  • 6,500 miles
I was driving in a parking lot when the wrench light came on, as well as the check engine light, and the car lost all accelerator function. I was able to coast only. I was driving straight when this occurred. Since I was already in a parking lot, I was able to coast into a parking spot. Luckily there was no safety threat, as it could have been much worse if I was on the freeway or city streets. The dealership reports this is a throttle problem and the part is on backorder until 5/30/16.

- San Jose, CA, USA

problem #9

May 072016

Explorer

  • 4,900 miles
My car (Ford Explorer 2016) engine stalled (during driving/motion) in the middle of the street (I was very lucky it did not happen on a highway!). the engine light indication turned on. Ford dealer told me it is the 'throttle body' part that needs to be replaced and they will order the part. They told me it can take up to 5 weeks to receive it but in the meantime I can drive my car, only after I confronted them about the safety of the car they suggested that I will not drive the car until the part will be replaced. I am writing to you in order to prevent any unsafe situation for any other drivers/passengers as result of my case. Thanks

- Fair Lawn, NJ, USA

problem #8

Apr 222016

Explorer

  • 1,681 miles
On 22 Apr 2016 our son was in town visiting when he was looking over our new vehicle and notice that the screws that hold the belt tensioner in place were almost all the way out. Since my son is a mechanic he advised us not to drive the vehicle since this could cause a catastrophic malfunction leading to a serious accident. The vehicle only has 1681 miles on it and we immediately contact the dealership which also told us to contact roadside assistance and have the vehicle towed to the dealership. The dealership tighten the bolts down and according to the invoice (attached) that the bolts never were tighten down at the factory. I've included a couple photos. I've contacted Ford and opened a case file since this appears to be issues at the plant and who knows how many other vehicles on the road have this same problem. The quality control inspections should have identified this issue and fixed it! after I filed the complaint (case # cas-9331585) I was told that no one will probably get back with me regarding this issue. I had requested to talk with either a Ford safety representative of the quality control manager at the Chicago Ford plant to express my concerns. I believe Ford should put out an immediate service notice to have individuals check the tensioner bolts on their 2016 Ford Explorer since this can lead to a major malfunction which could cause a serious if not deadly accident.

- Fort Walton Beach, FL, USA

problem #7

Apr 252016

Explorer

  • 6,400 miles
Sudden loss of acceleration, with service indicators lighting on dashboard. Pulled off road, restarted, worked ok for 10 miles, then the problem returned. This time, the car would not restart. Had car towed to Ford dealer, and they said it was the throttle body and that they have no eta due to the part not being available anywhere. The car has been driven for 4 months, and the fact that this simple part failed and no replacements are in-stock anywhere indicates to me there is some widespread problem.

- Loveland, OH, USA

problem #6

Apr 272016

Explorer

  • 7,200 miles
Cooling fan shut down noise, since new the engine cooling fan makes a lot of noise when "spinning down" at the fan comes to a stop/shutting down engine. Fan is working, but for how long?

- Avondale, AZ, USA

problem #5

Apr 172016

Explorer

  • 6,850 miles
As the vehicle is being driven, the "wrench" light in cluster panel came on and vehicle went into "limp mode". after initial incident, the car restarted back in normal mode. However, the same incident began to occur several times per day until the vehicle could be taken in for service. The dealer diagnosed the problem as the throttle body needed to be replaced. The vehicle is brand new with only 6,850 miles. The dealership has had the vehicle for a week now and still can't tell me when the part will be available to get vehicle back on the road. Ford has had an ongoing problem with throttle bodies for years, why can't they fix the problem?

- Easley, SC, USA

problem #4

Apr 112016

Explorer

  • 7,000 miles
A week ago the vehicle showed 45 miles till empty. Backed out of the drive way to get gas and the car lost all power. Dash showed engine light and air bag. Filled up with gas and the lights went away. Today, going down the highway I lost all power. Talk about accident waiting to happen! luckily I was able to cruise to a exit and into a parking lot. Had to call Ford towing to come and get me. This is a 2016 Ford Explorer. Only 7000 miles. Brand new vehicle should not have this type of problem. Then the sensors around the car go off when there is nothing around. I know I am not the only person with this lost of power issue. I believe that the only way to actually get some assistance with this problem is after someone gets hurt and sues Ford. Another problem is there is a knocking sound as soon as the car is turned on and driven. You feel and the steer wheel knock along with the sound.

- Live Oak, TX, USA

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