8.7
pretty bad- Typical Repair Cost:
- $4,870
- Average Mileage:
- 48,700 miles
- Total Complaints:
- 22 complaints
Most common solutions:
- not sure (13 reports)
- rebuild transmission (4 reports)
- replace transmission (3 reports)
- replace power transfer unit (1 reports)
- replaced turbo shaft (1 reports)
This problem may be covered under warranty. Ask your Ford dealer.
« Read the previous 20 complaints
Bought a 2016 Ford Explorer Sport. Really nice ride until transmission went ou at exactly 4000 miles.
Ford customer service was horrible. No loaner, no expedient repair. I am in my 2nd week of waiting.
Take a lesson from BMW , Lexus or others that know how to handle customer service. I was told " t happens a lot but FORD know how to fix it. They have a kit for it!" It happens alot?? 4000 miles and a transmission blows up? No loaner car at 4000 miles either!. I cana pay my lease amount and also pay Enterprise for a rental.
Really disappointed. Will move to a German made vehicle next time.
- Richard N., Brecksville, OH, US
My 5 month old 2016 Explorer XLT stopped moving while in drive. It hesitated and would only go about 1mph forward while in D and I tried S. I turned the car off thinking may the computer lost it's mind as that used to happen in my Escape. I waited a minute or so and turned the car on and the same problem, the car will not move in Drive when pressing the gas. It had the wrench dummy picture showing in the message area. I called the tow truck and had it towed to the dealer. Waiting to see their assessment. I lease new cars just so I don't get stuck on the side of the road. Damn it!
Update from Aug 22, 2016: They ended up replacing the Electronic Throttle Body (ETB) which thankfully was in stock and covered under my warranty. Just got it back and I'm hoping it's a new part and I won't be stranded again after another 6K miles.....
- Kelly G., Mission Viejo, CA, US