8.7

pretty bad
Typical Repair Cost:
$3,950
Average Mileage:
43,350 miles
Total Complaints:
21 complaints

Most common solutions:

  1. not sure (13 reports)
  2. rebuild transmission (4 reports)
  3. replace transmission (2 reports)
  4. replace power transfer unit (1 reports)
  5. replaced turbo shaft (1 reports)
Get notified about new defects, investigations, recalls & lawsuits for the 2016 Ford Explorer:

Unsubscribe any time. We don't sell/share your email.

This problem may be covered under warranty. Ask your Ford dealer.

« Read the previous 20 complaints

problem #1

Mar 022016

Explorer Sport 3.5L

  • Automatic transmission
  • 4,065 miles

Bought a 2016 Ford Explorer Sport. Really nice ride until transmission went ou at exactly 4000 miles.

Ford customer service was horrible. No loaner, no expedient repair. I am in my 2nd week of waiting.

Take a lesson from BMW , Lexus or others that know how to handle customer service. I was told " t happens a lot but FORD know how to fix it. They have a kit for it!" It happens alot?? 4000 miles and a transmission blows up? No loaner car at 4000 miles either!. I cana pay my lease amount and also pay Enterprise for a rental.

Really disappointed. Will move to a German made vehicle next time.

- Richard N., Brecksville, OH, US

Send Comment Add Complaint