The contact owns a 2017 Ford Explorer. The contact received a recall notification for NHTSA campaign numbers: 19V435000 (suspension) and 19V651000 (seats). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to rivertown Ford (1680 whittlesey rd, columbus, ga 31904, (706) 653-7420) and the contact was informed that parts were not available. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. Parts distribution disconnect.

- Four Bennign, GA, USA

Have a noise on front passenger side suspension

- Caguas, PR, USA

The contact owns a 2017 Ford Explorer. The contact received a recall notice for NHTSA campaign number: 19V435000 (suspension) and took the vehicle to be serviced at viva Ford (5550 N desert blvd, el paso, tx 79912, 915-834-2800). After the vehicle was serviced, the contact stated that the middle of both rear tires began to wear on the traction. The contact took the vehicle back to the dealer and was informed that the tire wear was not related to the recall. The contact spoke with the supervisor who agreed to pay for the replacement tires and offered a free alignment. The dealer switched the two front tires and placed them in the rear of the vehicle. The dealer then placed two new tires on the front end of the vehicle. After the repair was performed, the contact's wife drove the vehicle out of state. Upon reaching her destination, she noticed that the same failure occurred again with the rear tires. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was 18,000.

- Anthony, NM, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). Waldorf Ford (located at 2440 crain hwy, waldorf, md 20601, (301) 234-7591) stated that the part was not available and exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Gambrills, MD, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). The contact stated that the manufacturer exceeded a reasonable amoutn of time for the recall repair. Gary yeomans Ford (1420 N tomoka farms rd, daytona beach, fl 32124, (386) 310-2342) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Ormand, FL, USA

Vehicle has an NHTSA recall notice#:19V435 and a Ford issued recall#:19S17 which indicates as follows: Recall description: Rear suspension toe link replacement. Risk to safety: A fracture of a rear toe link significantly diminishes steering control, increasing the risk of a crash! I have contacted 3 different deals in my area (ecino, ca, 91316) all said that the replacement parts are currently unavailable. In addition, on Thursday, June 27th, 2019 I have contacted Ford Motor Company to see if the issue can be resolved but I got the same answer. They said I have to wait until the parts are available and they are currently back ordered with no estimated time for the issue with the vehicle can be resolved. They have asked me if I would like Ford Motor Company to "lemon" the vehicle and buy it back, I replied: "absolutely yes". they have opened a case#: [xxx] I am seriously worried for my life when driving the Ford Explorer. I suffer from understeering whenever I attempt a left or right turn. At speed over 40 mph, the vehicle will start shaking giving me a sense of almost no grip to the road. In addition, I constantly have the "front airbag" light on (see picture attached) the dashboard, both when vehicle is in motion & stationary. This issue happened before and I took the car to a Ford dealer to resolve the issue (the service tech said that the sensor was malfunctioned and in a case of an accident, "front airbag" might not deploy!!! this is absolutely absurd. I here by certifie that my vehicle is serviced on time (see picture attached) and currently has 29,492 miles on it (see picture attached). I am not sure what is NHTSA part in all of this, but if you can help me deal with Ford Motor Company in resolving these issues and get rid of this vehicle, L will be very pleased and appreciative. Respectfully, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Encino, CA, USA

Rear suspension toe link recall: Driving approximately 50 miles/hr with my husband behind the wheel and myself and our 3 children in this family vehicle, this rear suspension broke. We live in rural saline county and drive gravel daily. The incident happened while entering a bridge on a highway. We lost almost complete control of steering requiring the driver to completely turn the wheel as quickly as possible in one direction and turn back as quickly as possible in the other swerving and forcefully circling back and forth on a bridge until the vehicle finally came to a stop further down the road. God' grace alone saved us from going over the bridge, or hitting oncoming traffic or having injuries, potentially fatal at this rate of speed and location. I am dissatisfied in the notification of recall information from the dealer and NHTSA. I only found out what must have happened after googling 'Ford Explorer' and seeing a news post 2 days earlier. The notification of the recall will come much too late in the mail in the next couple weeks. Too late! there has got to be a better, fast way of notifying driver so the recall parts more timely. We have the technology. Put your family in this situation and say this way of notifying the consumer is adequate!

- Wilber, NE, USA

The contact owns a 2017 Ford Explorer. While driving approximately 30 mph, the contact heard an explosion coming from the front passenger side of the vehicle. The vehicle then stalled without warning. In addition, the front passenger side control arm detached, which caused the passenger tire to explode. The vehicle was towed to a towing lot. The vehicle was later taken to penske Ford collision center (8970 la mesa blvd, la mesa, ca 91942, (619) 464-7777) where it was not diagnosed or repaired. The manufacturer was notified and stated that they were not responsible for the failure and advised the contact to "work it out the best he could". no further assistance was offered. The approximate failure mileage was 11,000.

- San Diego, CA, USA