10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
17,012 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Ford Explorer:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #3

May 022019

Explorer

  • 28,526 miles
Vehicle has an NHTSA recall notice#:19V435 and a Ford issued recall#:19S17 which indicates as follows: Recall description: Rear suspension toe link replacement. Risk to safety: A fracture of a rear toe link significantly diminishes steering control, increasing the risk of a crash! I have contacted 3 different deals in my area (ecino, ca, 91316) all said that the replacement parts are currently unavailable. In addition, on Thursday, June 27th, 2019 I have contacted Ford Motor Company to see if the issue can be resolved but I got the same answer. They said I have to wait until the parts are available and they are currently back ordered with no estimated time for the issue with the vehicle can be resolved. They have asked me if I would like Ford Motor Company to "lemon" the vehicle and buy it back, I replied: "absolutely yes". they have opened a case#: [xxx] I am seriously worried for my life when driving the Ford Explorer. I suffer from understeering whenever I attempt a left or right turn. At speed over 40 mph, the vehicle will start shaking giving me a sense of almost no grip to the road. In addition, I constantly have the "front airbag" light on (see picture attached) the dashboard, both when vehicle is in motion & stationary. This issue happened before and I took the car to a Ford dealer to resolve the issue (the service tech said that the sensor was malfunctioned and in a case of an accident, "front airbag" might not deploy!!! this is absolutely absurd. I here by certifie that my vehicle is serviced on time (see picture attached) and currently has 29,492 miles on it (see picture attached). I am not sure what is NHTSA part in all of this, but if you can help me deal with Ford Motor Company in resolving these issues and get rid of this vehicle, L will be very pleased and appreciative. Respectfully, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Encino, CA, USA

problem #2

Jun 142019

Explorer

  • 58,000 miles
Rear suspension toe link recall: Driving approximately 50 miles/hr with my husband behind the wheel and myself and our 3 children in this family vehicle, this rear suspension broke. We live in rural saline county and drive gravel daily. The incident happened while entering a bridge on a highway. We lost almost complete control of steering requiring the driver to completely turn the wheel as quickly as possible in one direction and turn back as quickly as possible in the other swerving and forcefully circling back and forth on a bridge until the vehicle finally came to a stop further down the road. God' grace alone saved us from going over the bridge, or hitting oncoming traffic or having injuries, potentially fatal at this rate of speed and location. I am dissatisfied in the notification of recall information from the dealer and NHTSA. I only found out what must have happened after googling 'Ford Explorer' and seeing a news post 2 days earlier. The notification of the recall will come much too late in the mail in the next couple weeks. Too late! there has got to be a better, fast way of notifying driver so the recall parts more timely. We have the technology. Put your family in this situation and say this way of notifying the consumer is adequate!

- Wilber, NE, USA

problem #1

Nov 272017

Explorer

  • 11,000 miles
The contact owns a 2017 Ford Explorer. While driving approximately 30 mph, the contact heard an explosion coming from the front passenger side of the vehicle. The vehicle then stalled without warning. In addition, the front passenger side control arm detached, which caused the passenger tire to explode. The vehicle was towed to a towing lot. The vehicle was later taken to penske Ford collision center (8970 la mesa blvd, la mesa, ca 91942, (619) 464-7777) where it was not diagnosed or repaired. The manufacturer was notified and stated that they were not responsible for the failure and advised the contact to "work it out the best he could". no further assistance was offered. The approximate failure mileage was 11,000.

- San Diego, CA, USA