10.0
really awful- Crashes / Fires:
- 8 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 16,714 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was on a highway in rain on cruise control approaching an off ramp. My speed was 72 mph as set by cruise control. I applied the brakes to disengage and slow for the off-ramp which is sharp. As I approached I started to apply more brake pressure. The vehicle began accelerating as I was going into the turn. I stomped on the brakes and the brakes went to the floor repeatedly while still accelerating. I navigated the turn at high speed with the back end breaking loose and fish tailing. I barely made it around and proceeded to hit the off button frantically. The truck shut down and I coasted to the side of the road. I had my 7yr old girl in the truck. It was terrifying. When I restarted the truck the cruise control was disengaged and the brakes worked
- Brooklyn, NY, USA
I was in my driveway sitting stationary in my vehicle buckling up to depart for the store. I put my foot on the brake pedal to push the start button. After starting I moved the shift lever to put the vehicle in gear and the vehicle started to roll and my brake pedal went to the floor. Because my driveway has a slight ramp to it the vehicle kept rolling forward, I kept hitting the brake pedal but the brake pedal kept going to the floor and the vehicle would not stop. As a result I rolled into a block fence across from my driveway knocking it down and damaging my vehicle. Vehicle was just rolling under its own momentum, no power to the drive train. No injuries, but fence was down and vehicle hood and other front end areas were damaged. I have no idea what caused the brakes to fail. Filed an insurance claim and had to have vehicle towed to dealer for body repairs and neighbors fence repaired.
- Glendale, AZ, USA
Without warning, brake pedal went all the way to the floor, pumping brakes brought pressure and was able to stop. Upon inspection at brake repair shop, master cylinder failure was identified.
- Frisco, TX, USA
The contact owns a 2017 Ford F-150. While driving approximately 20 mph and attempting to stop the vehicle, the brake pedal traveled to the floorboard and the vehicle would not immediately stop. The vehicle was immediately taken to grapevine Ford (8101 E. state hwy 114, grapevine, Ford) to be diagnosed, but the cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 5,000. Consumer stated he tried applying the brakes several times but brakes went to the floor and emergency brakes had to be used.
- Keller, TX, USA
Driving from California to Oregon through Nevada on interstate when vehicle started to overheat Nevada dealer would not even look at the vehicle. Informed Ford Motor Company. Continued to Oregon and then on to bozeman Montana. Vehicle is now at bozeman Ford having the motor dismantled for diagnosis. Was told there is a issue with the number one cylinder, Ford corporation has not been of any help what so ever.
- Manhattan, MT, USA
Went to grocery store and everything was fine. Came out of store and started truck and had no power steering. Along with error messages on display reading: Service advantrac, hill assist fault, powersteering assist fault, also have ABS light on and cruise control quit working. Steering is very hard to turn and makes truck very unpleasant to drive.
- Jacksonville, NC, USA
Intermittent braking issue. Breaks do not have much breaking power. While setting at a red light more pressure needs to applied to the break pedal. In some instances the pedal travels an additional 2 inches. Loss of break holding power caused me to hit a trailer being towed in front of me. My bumper had to be replaced.
- Fort Oglethorpe, GA, USA
Dashboard warning message "park brake malfunction-service now" along with other brake system symbols. Multiple random occurrences, can happen upon starting, when running or any operating condition. First happened day after new car delivery and re-occurs up to present date. Authorized Ford dealer service departments have attempted repairs six times but the problem persists. Typical photo attached.
- Davidsonville, MD, USA
Power steering went out, lane assist, hill assist, lane keeping it, braking assist have all stopped working. ABS light is on and I am getting multiple senor warnings.
- Charleston, WV, USA
Ford F-150 lost control and accelerated coming out of car wash tunnel. Car did not respond to brakes and accelerated into a building injuring driver and pedestrian.
- Sherman Oaks, CA, USA
I go to the Ford dealership that sold me my vehicle for all maintenance. (cowles parkway Ford, woodbridge Virginia). On 10/22,2018, I had my truck serviced and it was noted that my brakes were in a "yellow condition." On 12/11/18 my vehicle received a mandatory Virginia state inspection (with no mention of the brake condition). On 1/22/2019, I took my truck for a service to include tire rotation and was informed that the tires could not be rotated and the brakes could not be inspected because the "lugnuts were swollen." I admit that this sounded ludicrous--(I am a retired aircraft maintenance officer with 27 years service in the United States air force). When I inquired about this condition from the senior technician, he informed me that Ford Motor Company has these lug nuts that swell due to water intrusion and freezing. I asked how I would be able to change a flat tire on the highway and was informed that I would not be able to complete this task because the lug nut wrench would not fit over the nut. Thus my tire rotation was not completed and my brakes were not inspected today and (my belief it did not occur during the mandatory Virginia state inspection either. However, my complaint Focus is that the lug nuts on my 2017 Ford F-150 can not be removed. I believe that this is an unsafe condition and warrants a recall and replacement of all F-150 truck wheel lug nuts and request your assistance in this matter. I was told by the technician that Ford Motor Company is aware of this issue but has taken no action!
- Fort Belvoir, VA, USA
Could not stop for red light and smashed into someonee
- Arvada, CO, USA
The rear brake calipers seized up causing grinding noises and excessive wear of pads and rotors in a very short amount of time. Gas mileage was also greatly reduced as brakes were being applied while driving. Ford replaced the effected caliper but cannot guarantee that the other 3 will not do the same thing saying it was a faulty part raising concern that they will go out after my warranty on a one year old truck expires in the next few months leaving me responsible for replacing the faulty parts out of pocket.
- Springfield, VA, USA
Ford Motor Company documentation (2017 rv & trailer towing guide) states this model of truck, with the Ford 3.5L ecoboost engine, can safely tow 11,500lbs (maximum loaded trailer weight). Based on personal experience and consulting multiple trailer towing experts, this is a misrepresentation of the material facts and capabilities of this truck. Additionally, it puts unsuspecting drivers in an unsafe and dangerous driving situation.
- Rochester, MN, USA
Door latches repeatedly freeze during cold weather despite having been in for repair several times since the truck was new, including a service campaign designed to address this issue. The door latches will either freeze while the door is shut, preventing them from opening, or will freeze after the door has been opened, which prevents them from securely latching when you attempt to close them. This past Saturday the door opened while I was moving the truck in the driveway, resulting in me falling part-way out of the truck while it was moving. They again froze that evening, creating a situation where I had to hold the door closed with my left arm.
- Indianapolis, IN, USA
The contact owns a 2017 Ford F-150. While driving 25 mph and approaching a stop light, the brake pedal was depressed and traveled to the floorboard. The vehicle failed to stop and crashed into the middle of the front driver side door of another vehicle. There was no warning indicator illuminated. The contact sustained arm injuries, but did not require medical attention. A police report was filed. The vehicle was towed to the contact's residence. The contact called larry H. miller Ford lakewood (11595 w 6th ave, lakewood, co 80215, (303) 232-2200) and was advised to have the vehicle towed to the collision center. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 10,000. The VIN was not available.
- Northglen, CO, USA
. last Sunday I got a 2017 F150 XLT stuck in a small two foot snow drift. Once I got stuck I tried rocking the truck, but the transmission would not shift from forward to rear ward without the truck coming to a complete stop. After several attempts I got a fault warning for the limited slip diff. The warning for the power steering, the ABS, the parking brake, the hill descent, hill start assist, park assist warning (which I do not have), advanced track warning (which I do not have) and 4X4 low. Additionally the truck would shift in and out of 4 high, but not 4 low. In 4 high no tires would move. In two high only the left rear tire would spin. Because of darkness and grizzly bear I had to wait until morning to walk out far enough to get cell reception. The temp never got below 34 degrees, but it did rain and snow all night. When the tow truck pulled me out of the drift (a total of 10 feet) everything except the power steering worked. It was not until the 3 rd day when the power steering suddenly started to work. The dealer will not see me until next week and I am afraid I will loose all the fault codes by then. Its great to have a 4X4 that only works on dry ground. Had this happened in the winter or further away from cell phone coverage it could have proven to be a life threatening situation
- Rock Springs, WY, USA
Brake pedal must be pressed at least 1 1/2 to 2 inches for braking to begin. At this point the brakes are not firm. Also, while on a downward grade or hill the brakes initially brake, but slowly lose pressure and have to be pumped to retain braking. I have taken my truck to dealership 4 times and was told that this common to all lariat trucks and they cannot repair. Obviously, this is a defect that Ford should address immediately.
- Pensacola, FL, USA
No break lights, backup lights, parking lights, turn signal lights in rear.
- Randolph, MS, USA
- Briarcliff, TX, USA