10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 6,059 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Intermitent hard shifting
- Grants, NM, USA
I have had problems with the truck since I purchased it. The first week I had it went a trip with my daughter to Oregon. As we were headed back to Montana my crash assist starting going off and there was no other cars or objects around. I took it to Helena, Ford when I got back. The cameras are constantly going out and the crash assist has been failing. My truck will be back in the shop after it gets out of the shop in missoula, Mt. It will be back at Helena Ford for another camera that has gone out which isn-€™t allowing me to parallel park and may be affecting the crash assist again. My truck is in the shop constantly for the transmission or cameras. I have been constantly telling them my truck is shifting hard. It-€™s also been having brake problems which they can-€™t figure out. The brakes have been making a horrible loud sound. I have had transmission problems since I have purchased this. It has been shifting hard and I-€™ve taken it in for this again and again. They did something each time to the transmission. They also did a recall fix on it. It still continued to shift hard. All information is at Helena Ford, Helena Mt. I had a tow system installed on my truck to tow behind my motor home. I had the system installed by a Professional at Speciality Iron Works in Great Falls, Mt. I had them hook it up to my motorhome and we went through the whole set up according to Fords manual to put it in tow mode to tow behind the motorhome. It said tow mode enabled. When I got to my destination that day it had messed up my transmission and they( Ford Lithia, Missoula, Mt) are saying tow mode was not enabled. Before even looking at my truck they said to be prepared to pay out of pocket because Ford has not been doing anything about these situations. I have a witness that it was in tow mode. He is the manager at the shop that installed my tow system Gary Adams 4064523672. Ford said they couldn-€™t accept him as a witness because he doesn-€™t work at a Ford dealership.
- Helena, MT, USA
Transmission clunks randomly in various situations that are unpredictable. It will occasionally slam itself into a gear which is obviously creating an unsafe situation, especially when towing. Other times it can't figure out which gear it wants, creating yet more unsafe situations, especially when towing. Fuel mileage is excessive even for a pickup truck. After scanning with BlueDriver, fuel trim numbers are significantly out of range causing excessive fuel consumption and lack of power.
- Onalaska, WI, USA
The contact owns a 2020 Ford F-150. The contact stated that the vehicle was parked due to an unknown electrical door lock malfunction. Additionally, the contact stated that the vehicle would inadvertently roll forward while stopped without input from the driver. The contact depressed the brake pedal to stop the vehicle. The contact stated that the failure recurred while the vehicle was stopped and the gear shifter was in park(P). The contact stated that after exiting the vehicle, the vehicle rolled forward, struck, and ran over a passenger before coming to a stop. The passenger suffered head injuries and sought medical attention. A police report was not filed. The vehicle was taken to an independent mechanic and diagnosed with a defective gear shift indicator. The contact was informed that the gear shift indicator needed to be replaced. The contact was unsure if the vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.
- Greenwood, FL, USA
While towing and in cruise control transmission shifts erratically and will not upshift out of lower gears unless done manually. Clunks going into some gears and while downshifting
- Dexter, NY, USA
Right rear axel snapped just at the outside of the axel bearing The vehicle felt like it was shaking for about 4 seconds, at the same time the following warnings appeared, Antilock Brake Fault, Hill Start Assist Warning, Tire Pressure Warning, Hill decent control fault, Pre Collision Assist Not Available. The vehicle was traveling on I-293 left lane at high way speed, cruise control set. The vehicle tilted and made a near 90degree turn to the right heading towards the MerriMack River, Manchester NH. Poor steering control almost zero, brakes failed, shifted auto trans to lowest gear. Aimed for snow wind row to stop or reduce speed. came to rest at the right lane separation zone for ramp @ 6.3 mile marker. Towed to LondonDerry Ford, Londonderry NH Vehicle inspected by State Farm Insurance for body damage unable to see underside damage except snapped axel. Inspected by by Londonderry Ford for underside damage. Vehicle body damage set at an estimated 11,731. Front wall of bed box all rivets snapped. Accident Date 06 Feb. 2022 @ 07:30 vehicle mileage at time 10,672 vehicle date in service 27 Feb 2021 Filed complaint with Ford #CAS35691689 Carrie at Ford Factory claims spec. 8665676518 ext.76792. I inspected the axel at the break point on both halfs, judging from visual inspection and photo enlargement the axel appears to be a poor casting with a discoloration in the center pock marks over aprox. 80% of the face area of the break. The road conditions were dry and clear, straight road, snow plow row to right, traffic light. All lug nuts tight and in place. ** I believe it is note worthy that Ford is taking responsibility by running axel failure through Warranty and body damage through General Council. They refuse to place this in writing, they are also urging that I let them run it through Sate Lemon Law, to me it sounds like they want to hide it. Another exact same failure at AutoFair Ford Manchester NH as of 3/31/2022 sounds fishy to me.,
- Nashua, NH, USA
Truck turned over but display was blank and all gauges read off. Front windows would not roll down. The check manual(wrench) was indicated on the DIC. Truck had been shifting strangely for a few days and it-€™s performance seems diminished. Will be checked at dealer. Battery checked and no problems nor loose cables found.
- Taft, CA, USA
The only and important for me is in third gear it makes a scary jerk and bang when you are driving in slow speed...multiple times happen I talk in the dealer and they said they checked it and everythin was ok...still I am worry cause it continues doing it. It start about 03/12/20 to the present
- Hialeah, FL, USA
The contact owns a 2020 Ford F-150. The contact stated that while exiting the vehicle after parking the vehicle, the vehicle was rolling backward. The contact jumped into the vehicle and shifted the vehicle into PARK however, after releasing the brake pedal, the vehicle started rolling away. The contact mentioned after placing the vehicle in PARK a fourth time the vehicle stopped rolling away. The vehicle was taken to the dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 11,000. The VIN was not available.
- Clear Brook, VA, USA
I was driving down the highway when my engine starting shaking so bad I could barely control the steering. I managed to get to the side of the road, and even in park the whole truck was shaking. Had to call a tow truck (cost $100) to take it to nearest Ford dealer. Rodents had chewed through wiring to fuel injectors and knock sensor ($1400). This was the second incident of rodent damage on the wiring of this truck. Mechanic said the soy-based wire coating Ford is using is irresistible to rodents. Insurance company said rodent damage claims on the vehicles using this type of wire coating are 59x higher than on other vehicles. This is a safety concern because of things like happened to me! I could have very possibly wrecked due to this shaking that was so violent. The other event caused my locking system to malfunction. I could have been locked in my vehicle! This is unacceptable. My previous vehicle (Jeep) was parked in the exact same location daily and never had a rodent damage incident. Ford needs to address this!!
- Huntsville, AR, USA
Was traveling around 40mph and transmission gave out. Lost all power and seemed as if it was shifted into neutral. When looking at the gear selection it was stuck in 7th gear.
- Catonsville, MD, USA
This appears to be a possible PCM relay failure or electrical system malfunction. This seems to be a documented issue out there on various websites and forums. I was with my wife and son when the vehicle started running extremely rough and lost nearly all power on a busy roadway. This caused a very dangerous situation for my family in attempting to get the vehicle off the main roadway. Multiple dash lights came on and the system advised of "park brake limited service required", "Hill assist not available" and "drive modes not available". After getting the vehicle off the roadway and parked, the vehicle stalled and would not start or run. I have not taken this to the dealer yet to determine the issue.
- Fort Worth, TX, USA
Every time I drive on the highway at speeds over 45+ mph and a load is on the engine and boost is 5+ psi, the truck shudders and shakes like an engine miss. I took it to the dealership 3 times for this and each time they say it is the transmission and it is "normal". Something is seriously wrong with it. It feels like the engine is going to let loose.
- Moseley, VA, USA
When manually shifting between gears the shifting is a very sudden jolt which results in startling the driver as well as all passengers. This also happens during simple driving around town while doing no manual shifting. Often times there is a delay in acceleration. This is not normal shifting.
- Boise, ID, USA
The contact owns a 2020 Ford F-150. The contact stated that upon starting the vehicle, it inadvertently lurched forward. There were no warning lights illuminated. The contact stated that he let the vehicle run a little longer, then he drove the vehicle. The contact stated that the rear end of the vehicle would make an abnormal clicking sound while accelerating from a complete stop or while reversing. The contact stated there was a slippage in the rear end of the vehicle while driving. The contact also stated that the transmission would fail to shift smoothly especially when the vehicle was cold. The dealer was notified of the failure, but the vehicle was not diagnosed. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 19,000.
- Grosse Pointe Woods, MI, USA
Transmission lunges, shifts erratic, almost got hit entertaining highway
- Dalton, PA, USA
2020 F-150 Lariat w/ 10 Speed Transmission - 10,600 miles. Experiencing extremely hard downshifting, erratic rough shifting when in traffic. In normal traffic conditions on the highway, traveling 60mph, the truck downshifted from 8th to 7th, causing an extremely loud bang and jerk. This has began to be a regular occurance. These transmissions have serious issues with shifting. Ford needs to find a fix. My over $60,000 truck drives rougher than my riding lawnmower.
- Annapolis, MD, USA
Transmission Shift Concern: While driving in town at low speeds and on the highway at posted speeds of 70 or 75mph, and even at take off from a complete stop, I am experiencing issues with how my 2020 F150 10spd transmission shifts. At times, during all of the above instances, shifting can be very rough and noisy, can be delayed causing delayed acceleration, and even when I start the truck, I sometimes here a clunk and the truck may even slightly lurch forward. * have had two instances now of my truck hesitating in the middle of a highway at take off. After the first time, I immediately contacted the dealership. I took the truck only to be told it could not be duplicated. **When traveling at low speeds in town you feel and audibly hear the transmission shift and sometimes jerk. **When traveling at highway speeds, especially when on cruise control, and the truck downshifts from 10th to 8th gear, the sound of the shift has become audible and you feel it. At other times, the shift is smooth and functions as I would expect. **When starting the vehicle, there are times when you hear a clunking sound then the vehicle will slightly move as if it where given a slight push. I have expressed my concern to the dealership where I purchased the truck on more than one occasion. The first time I was told by the service rep that this is normal for the truck. The second time was when the truck stalled at takeoff in the middle of the highway. This time I was told to bring the truck in. I was called to pick my truck up the same day and told the issue could not be duplicated. Very few miles were put on the truck for "testing". I wish I had documented them. Today I called again as the shifting issues are getting worse. I was scheduled for an appointment July 21, 2021, but only after telling them this needed to be checked more thoroughly. I was first dismissed and told this was again, normal operation. * service lights or warnings in the vehicle for this specific issue.
- Woodlawn , TX, USA
At approximately 9700 miles my truck has started malfuctioning and causing a safety risk. On takeoff the truck feels powerless until approximately 3 seconds after pressing the gas pedal. While crossing an intersection, I hit the gas which moved my truck forward very slowly in front of on-coming traffic but took approximately 3 seconds to start moving at the rate of speed a vehicle normally should. I could have been T-boned from this. The main issue I have noticed is while driving between 20 and 40 mph and giving enough gas to maintain speed, the truck starts jolting back and forth until I either let my foot off the gas or floor it. It also makes a clunking noise in the rear end while this happens. I called Ford and scheduled an appointment which was 4 weeks out and they just told me to "Take it easy driving it, it will be fine." This is not a once in a while issue, this happens every single time I drive my truck and does not go away no matter how long I'm driving it for.
- Bozeman, MT, USA
- Menlo Park, CA, USA