10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
4 / 0
Average Mileage:
39,682 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Ford Fiesta:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #9

Apr 172014

Fiesta

  • 6,022 miles
Transmission constantly jerks, bucks, hesitates, and revs to high RPM. My nervousness begins when going from a complete stop to trying to cross four lanes of traffic. The automatic transmission hesitates, bucks, jerks, while praying I can cross the lanes of traffic without getting killed. Once the transmission kicks into 3rd and 4th gear, jerkiness stops and it behaves like a car should. April 2014, Ford service center finds a leak from bellhousing. Replaced seals. Cleaned the clutch. Sent me on my way. May 2014 - car continues to shudder and jerk. Clutch replaced. February 2015 - transmission still continues to buck, jerk, make noises. Ford service center performs reflash and relearn adaptive. Another clutch ordered. 2-4 week back order. March 2015 - Ford sends field engineer to inspect car (lemon law). Car passes all of Ford's inspections. Car continues to hesitate, jerk, and make grinding noises. May 6, 2015 - bring car to Ford service center for several recalls. Clutch finally replaced. May 18, 2015 - check engine light goes on. Fiesta goes to Ford service - catalytic converter needs to be replaced (16,300 miles) going to arbitration for lemon law this week.

- Lutz, FL, USA

problem #8

May 222015

Fiesta

  • 67,000 miles
On Friday May 22nd 2015 at approx 4pm I took my family out for dinner and when we got to the restaurant the passanger door would not close, and it hasn't since then. I learned by researching on line that this is an effective recall. It has happened to me previously on the rear passanger door as well which is the door where my daughter child seat is, same story we went ourtfor dinner, got to the place and the door would not work. It is very frustating because when you buy a new car you expect not to have any issues for a long time. I bought this car with 700 miles on it, at 18K I had a blown engine that was replaced by the dealer (what an inconvenience), then I had the rear passanger door latch broken, right after my warranty miles (dealership wanted almost $500 for the replacement) so I got that fixed some where else. Now at 67K the other door. Being my only car I have, it makes things very complicated, to arrange moving the family every time this car breaks down its a mission impossible. If Mr. Henry Ford was alive his would be ashamed of what these people are doing with his brand. How it is possible that a car manufacturer that has existed for over 100 years cannot make things right the first time and we as consumers have to pay the consequences. They should be mandated to replace the entire car by now, not only repair the faulty equipment besides they don't know what customer service is. I wished I would've stay with my VW jetta which I owned for almost three years and never had issues, customer service was amazing, but I wanted to support the us industry, I was wrong, I had the same issues with Chevrolet. From this point on I won't by american cars anymore unless you can buy and return it for the full amount and no questions asked.

- Port Richey, FL, USA

problem #7

Feb 162015

Fiesta 4-cyl

  • 48,500 miles
Door latch broke. No longer will keep door closed.

- Lebanon, OH, USA

problem #6

Aug 182014

Fiesta

  • 7,040 miles
In August of 2014, the passenger rear door failed to latch. Dealer found the latch broken and replaced it. The mileage on the car was 7,040. In November of 2014, the passenger front door failed to latch. Dealer found the latch broken and replaced it. The mileage was 7,494. February 24, 2015, the driver door failed to latch, the car now has 8,300 miles on it. Will be taking it to the dealer as soon as we can get it there. This is very dangerous if it would happen while driving, especially around a motorcyclist. It could cause critical injury or death. This is extremely unsafe and neither the Ford company nor the dealer seem to know if the replacement part has been improved to prevent this from happening again.

- Woodland, CA, USA

problem #5

Nov 262014

Fiesta 4-cyl

  • 36,166 miles
Rear passenger door was working fine then the night before thanksgiving I opened the door to retrieve something from the back of my car and when I tried to close the door the latch would not engage and the door remained open. The vehicle is inoperable in this state because the door will not stay closed.

- La Quinta, CA, USA

problem #4

Sep 142014

Fiesta 4-cyl

  • 31,300 miles
On returning home and parking the car, we could not close the rear door. The rear door latch is not working and the car can not be driven. Today is Sunday and the dealership is not open, I need the car for transportation at 0830 on Monday.

- New Port Richey, FL, USA

problem #3

Sep 022013

Fiesta 4-cyl

  • 9,700 miles
My car has been jerking when accelerating and coming to a stop. There is also a scratching noise when you turn. I took my car in and the following was found: Service appt. 1: computer needed to be reprogrammed service appt 2: a part of the transmission needed to be replaced service appt 3: they said they could not find anything else wrong. And the car is even worse. Now it is about ready to stall on me. After doing some research I found out there is six recalls on the car. 50 percent of my work week is spent driving in the car. In the past four weeks this has been an extreme inconvenience. This is an extreme safety hazard and the vehicles should be recalled. This not safe for the owner of the car or other people on the road. My car is going straight back to the dealership tomorrow and I am demanding a refund. This car is only 6 months old. Please recall these vehicles. This is a hazard.

- Sewell, NJ, USA

problem #2

Aug 302013

Fiesta

  • miles
My Ford Fiesta 2013 has been having issues with shuddering, lunging, jerking, and failing to engage gear shifts. I have been told by several Ford dealers and servicemen that I need to drive the vehicle as if it were a stickshift and hesitation between gear shifts is normal for this car. A Ford dealer hooked up a laptop and reset the vehicle to tsb 13-4-5 "intermittent transmission clutch shudder dps6 automatic transmission". the problem was not resolved, so I filed a complaint with Ford Motor Company; complaint #2989023. I was told that I need to bring the car to a dealer and they need proof that there is something wrong with the car. The service person said I need to be driving the car while faults are documented because the car has an adaptive learning program that responds to the driver's actions. I brough the car to schaumburgh Ford in Illinois. The service director test drove the car while I was in the passenger's seat. He said he did not experience any faults with the vehicle. However, there was one instance as we were returning back to the dealership, that the car shuddered. The dealer took the car for the afternoon 8/29/2013 and said he reset the car again for tsb 13-4-5 update although they were unable to provide me with a receipt of work that was done. On the morning of 8/30/2013 the car experienced overheating and burning under the hood. A service person from the schaumber Ford dealership in Illinois met to pick up the vehicle. The service person told me they would not be able to provide a rental car due to the weekend schedule. The issue is still being addressed by the dealer at this time.

- Chicago, IL, USA

problem #1

Jul 082013

Fiesta

  • 18,000 miles
First time it almost completely died on me getting on the highway, then all of the sudden it gunned it and took off. About 3 miles down the high way engine lights and service lights came on. I got to work and they towed it. They said they changed some kind of wiring under the front window and dash. That didn't fix it. The next day I was pulling out of wendy's and give it some gas and nothing happened. I rolled then all of the sudden it gunned it again. I almost got hit. Got it home and parted it. Took it in the next day and they changed the throttle body on it. It still hesitates as you go down the highway. Has very little take off and merging power. The only thing I am glad I did when I bought this car was I got a straight drive. It would have no power if it was an automatic.

- Gibsonville, NC, USA