10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 52,245 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Passenger door sensor is telling the instrument panel that the door is open when it is shut. It will not automatically lock or allow me to lock the door when car is in motion (it pops back up). When motor is turned off the interior lights stay on for a long time indicating that the door is not shut. The frequency of this problem has worsened over the past few months.
- Alamogordo, NM, USA
The driver side door does not lock. The mechanism that recognizes that the driver side door is closed doesn't work. When the car is turned on and subsequently when the vehicle comes to a stop or very slow speed (like a stop sign or light) the alarm sounds again (a pinging sound with a visual alert that the door is open with an message to shift to park). However, no matter how many times the door is opened and shut, the alarm doesn't go off. This means that doors do not automatically lock when the car is put into gear. When the vehicle attempts to automatically lock the doors when the car is put into gear, the lock immediately snaps back up because of the door warning. Even manually locking the door doesn't work because of the alarm. This is a safety concern both when driving but also when stationary. I want to be able to lock my car doors in the event there are safety concerns nearby so that no one can get into the car while we are in a parking lot or at a light.
- Indianapolis, IN, USA
First front door passenger side door had issues with door sensor staying on, even when door is shut. Had repaired at my expense... now both rear doors sensors are malfunctioning. This causes the interior lights to stay on and doors not to lock. This seems like a known issue, something Ford should take care of.
- Woodridge, IL, USA
On my 2nd door sensor and need a 3rd..does not allow interior lights to go off and doors will not lock...every time slow down it pings... also alarm keeps coming on.
- Winter Haven, FL, USA
We have a 2013 Ford Flex limited and we bought it used with 50000 miles and when we bought it the door sensor was bad the dealer ship said they would fix it 7 months of fighting them and then they decided to fix it so here I am siting in the dealer ship ready to pick up my car and now they tell me another door sensor is bad this is dangerous do to the light staying on at night this needs to be recalled by Ford and fixed right.
- Menifee, CA, USA
Interior lighting has no manual off switch and remains on during driving due to incorreclty reported "door ajar"
- Chapel Hill, NC, USA
On the evening of 12/18/15 (10:00pm), after starting up the car, none of the controls located on the steering wheel and steering wheel column would operate. I had no turn signals and no wipers and no cruise control. A minor inconvenience was that I could not operate any systems nor the radio from the steering wheel. After turning off the vehicle at home the car acted as though the key was still in the ignition even though it had been removed and the headlights would not turn off. I had to disconnect the battery to kill the headlights. When I reconnected the battery the following morning all systems were working again.
- Graham, NC, USA
The door ajar light comes on when the door is closed causing the interior lights to turn on. At night this is a problem. The alarm goes off at random times during the day & night. This has been going on for over a month as of 12/18/15.
- Dallastown, PA, USA
Driver's door latch ajar sensor malfunctioning. Reads "door ajar" with door closed, have to repeatedly open and close door to get the sensor to read correctly, and it still doesn't work right. Anti-theft alarm will randomly engage because the sensor is telling it the door is opened after being locked.
- Paxton, IL, USA
The contact owns a 2013 Ford Flex. The contact stated that the passenger, driver, and liftgate door sensors were constantly illuminated. The contact stated that the doors were constantly unlocked due to the failure. In addition, the windshield wipers were constantly activated despite the weather conditions. The vehicle was taken to a dealer where it was diagnosed that the door latch sensors failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
- Garrettsville, OH, USA
The car started smoking from the engine compartment which the battery was leaking acid from the terminal. This happened while in motion and stationary. The dealership said it was not covered under extended warranty which I thought I was given bumper to bumper warranty. Passenger door sensor may be the cause. From no clear connection.
- Oceanside, CA, USA
Front passenger door ajar sensor malfunctioning while driving
- Lompoc, CA, USA
The door ajar sensor comes on when you get in and close the door.while driving the shift to park warning sensor comes on when you stop or yield.this happens over and over while driving. It's sensing door ajar therefore leaves all done lights on.if you slam door really hard sometimes lights will go off but you have to sit and watch to make sure.at night it's impossible to drive.very unsafe.sometimes I have to disconnect battery in fear of it dying and then be left stranded.they said it's the door hinge and parts are not available for 20 more days, I can't imagine dealing with this for that long for sure I'm gonna need a new battery.
- Homestead, FL, USA
Right front door latch sensor intermittently does not think door is closed and doors will not autolock and door adjar warning is present on information panel. Sometimes slamming or closing gently will clear the warning, typically requires multiple attempts to clear.
- Midland, TX, USA
Recently, when driving car suddenly feels as though it shifts to neutral, while driving down a busy highway. I coasted to a parking lot off of the service road, turned car off and restarted. This has happened at least twice lately. For months I have dealt with doors showing ajar, even when closed. Inside lights stay on... and alarm sounds often. First it was the passenger door, now the driver door and right rear passenger door constantly say ajar. Alarm sounds in the middle of the night. It has become necessary to disconnect battery cable every night in order for this not to happen. Recently had to purchase new battery. Passenger door was repaired at no cost to me... but dealerships want to charge me $1000 to repair door latches on driver door and rear passenger door, which on a 2013 vehicle is ridiculous. This obviously is an ongoing issue that needs to be addressed by Ford... and soon!
- Rainsville, AL, USA
The door ajar warning lights and sounds continue to illuminate and make noise, even when the door is closed and reclosed many times. It has become quite irritating, and the dealership 'cleaned' the sensor the first time this occurred, several months ago. Now, it isn't under warranty, with nearly 40,000 miles on it, and I was informed that the part alone costs $300. Worse yet, the part is on backorder, which indicates that this isn't an isolated incident. In fact, I located several similar complaints online while researching my alternatives. I would appreciate it if Ford would own up to this defect and fix the problem for all Flex owners. I had to elect not to have it fixed at this time, due to the expense and the inavailability of the part. My sanity may disagree with this decision!
- Saint Johns, MI, USA
While driving at night the interior lights came on and sensor said rear drivers side door ajar. Since lights came on in car during the night my vision was effected. This has now become an ongoing problem and the lights will not shut off when I'm trying to lock the car. I had the car serviced and told the dealer about the issue, that said they coul not replicate the issue and if it persists they can drive the car for 30 miles to see if it goes off again.
- Hayward, CA, USA
2013 Ford Flex door ajar light stays on when doors are shut. Driver door and rear passenger door have the same issue. Dome lights stay on during initial reverse of vehicle causing zero visibility out rear of vehicle including side mirrors and rear view mirror. Multiple instances of near misses due to loss of visibility.
- San Tan Valley, AZ, USA
At the beginning of May 2015 when I would start driving my 2013 Ford Flex I would get the door ajar chime for the passenger side door and all of my doors would unlock. I have just dealt with it, but now my passenger side rear door is doing the same thing and they both say the door are ajar all of the time. I cannot activate my alarm at night or my alarm randomly goes off and my dome light foes T go off for hours! my doors do not lock when I am driving at all! it sounds like this is a issue for a lot of people. I was just looking for a fix and ran across this sight. It is ridiculous that Ford has not done anything!!!
- Wyandotte, MI, USA
- Westland, MI, USA