The contact owns a 2013 Ford Flex. The contact stated that at start up, the power steering assist function became inoperable and extra effort was needed to steer the vehicle. The contact stated that there was no warning lights illuminated. The vehicle was not taken to be diagnosed nor repaired. A dealer was not contacted. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 96,000.

- Victor, NY, USA

The contact owns a 2013 Ford Flex. While driving 10 mph and making a left turn, the steering wheel seized without warning. The driver powered off the engine while in traffic. Once restarted, the vehicle resumed normal operation. The vehicle was later taken to banner Ford (1943 N causeway blvd, mandeville, la 70471, (985) 234-5678) where it was diagnosed that the electric assist steering gear needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

- Mandeville, LA, USA

While driving I lost all power steering and almost lost control, thankfully it didn't happen while my wife was driving with the kids. I was able to pull off the road and shut the vehicle off. I restarted and the power steering was restored. This occured several times over the next few days until the power steering just stopped working all together. I checked for recalls and found that there was a recall that included my make, model and year for the loss of power steering assist (recall #15S18) I made an appointment with the sarasota Ford dealership and was told upon check in that my vehicle was not covered under this recall. The recall states that it covers model year 2013 Ford Flex with any engine. With a known, extreemly dangerous issue, I cant understand how my vehicle (expieriencing the exact issue described) is not covered.

- Myakka City, FL, USA

"power steering assist fault".took a left turn on a main road in traffic and I hear "dingdingdingding" and the steering wheel pulled out of my hand and was fighting me to go straight, very heavily. Almost went into oncoming cars as I tried to pull it back into the turn. Almost hit a bus stop with people waiting, but I hit the curb. Pinched a chunk out of the tire and scraped up the wheel. I looked it up and is same or similar to Ford safety recall 15S18. My vehicle was made less than two months after the recall date limit, so Ford claims it is not covered. I am just glad my wife was not driving it, especially with our kids in it. She could not have handled it and could have been very bad. There is no check engine light, no codes, nothing.just the warning displayed. Then you press "ok" and it goes away with no more information.

- Chandler, AZ, USA

Power steering failed while I was driving on the highway at 70mph. Thankfully I was able to successfully bring my vehicle to a stop which was after driving a mile with little-to-no steering. Our mechanic informed us that this is definitely a part of the power steering recall on the 2013 Ford Flex, however when I pull my VIN it appears there are no recalls. This is a huge safety concern as I drive 4 children in this vehicle daily. This is not something that I as a consumer caused - I perform my regularly scheduled maintenance and this is not something that I should have to foot the bill for.

- Morrison, IL, USA

Electronic power steering failure while highway driving between 50-55mph. Instrument cluster warning message at exact moment of failure.

- Crab Orchard, KY, USA

Power steering assist fault error received when I shifted the vehicle from park to drive and slowly attempted to drive out of my parking space. I searched recalls for 2013 Ford Flex and did find a recall number, 15S18, that per Ford customer service and the dealership does not apply to my vehicle but describe exactly what my issue is. The representative from Ford customer service stated I should have the vehicle inspected and if this is the issue to hold on to my service receipts in case there is a recall issued in the future. I know this is a valid issue they are just unwilling to cover it because my VIN is not part of the recall.

- Peoria, AZ, USA

The contact owns a 2013 Ford Flex. When the vehicle was started, the power steering assist failed. The vehicle was taken to an independent mechanic who was able to retrieve the following diagnostic trouble codes: U3000-49 (control module internal electronic failure), U3000-72 (power steering control module failure), U0401 (invalid data received from ECM/PCM), U0401-72 (lost communication with BCM), and B1215 (body control module failure). The vehicle was not repaired. The vehicle was taken to butch oustalet Ford (located at 9274 us 49, gulfport, ms 39503, (228) 863-5525) for consultation and the contact asked what parts were necessary to have the vehicle repaired. The contact was referred to the parts department. The contact was informed that the steering gear assembly needed to be replaced (pn: EG12*3504). The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 97,000.

- Gulfport, MS, USA

The epass electronic drive by wire steering system failed after 60K miles. This was the same epass system in the other 2013 Ford Flex that were part of the recall for the epass failure. When the epass system failed the vehicle lost power steering and couldn't be driven. I spent $2,500 on the new parts and my car was in the shop for a week.

- Hull, MA, USA

While backing out of my driveway the steering started fighting against my input. It became impossible to even park correctly back in the driveway. Ended up leaving it in the grass. Turned vehicle off, restarted engine and steering resumed to normal. Now I don't trust the vehicle at driving speeds.

- North Richland Hill, TX, USA

While driving the cars power steering just failed.

- Riverside, CA, USA

2013 Ford Flex with ~130,000 miles. Slow right hand turn into parking lot, complete loss of power steering in combination with "power steering failure" and "check advancetrac" warning lights. Research indicates a recall (NHTSA id: 15V340000, Ford 15S18, NHTSA) for my vehicle built between 9/7/2010 and 2/28/2012. As my build date was 12/12 it does not fall under the recall. I have confirmed this with my personal mechanic, a local Ford dealership (varsity Ford, ann arbor mi) as well as with Ford customer service. Symptoms of my failure are identical to those described in the recall. Mechanic followed technician instructions for the recall, by flashing/updating pscm module software. Steering appeared to be working normal. Subsequent warning light ~3days later of "service power steering" appeared, but steering was still functioning. My concern is that the software upgrade is "bandaid", if complete loss of steering occurs in the future, the situation might be different resulting an accident and/or injury. It appears the steering problem continued on cars built after Feb 2012, I have informed Ford customer service and complaint has been "escalated" to Ford regional customer service manager. I feel that the build date for covered repairs should be extended.

- Milan, MI, USA

Driving our Ford Flex when the power steering intermittently gave out. It became hard to steer. Luckily it was at low speed pulling into a parking lot. As a result I hit a low planter and suffered body damage. Now the steering just groans when I turn the wheel. Dealer states nothing is wrong and the noise is normal. In doing my research I have noted that Ford addressed this problem in these vehicles by a recall. My vehicle was just out of range and now my local Ford dealer is telling me that they can not do anything for me. I cannot believe that Ford can arbitrarily pick a date and cut off when there are obviously still problems with this steering system and believe all 2013 Flex's used the same parts.

- Porter Ranch, CA, USA

The contact owns a 2013 Ford Flex. The contact stated that the electric power steering and advancetrac warning indicators illuminated. Also, there was a loss of power steering and the steering wheel was extremely difficult to turn in either direction. Tomball Ford (22702 tomball pkwy, tomball, tx 77375, 281-351-3060) replaced the gear assembly, core, core return, a bolt and performed a wheel alignment. The vehicle was repaired. The manufacturer was notified of the failures. The failure mileage was not available. The consumer stated the vehicle was not included in the recall.

- Waller, TX, USA

I had problems with both the power steering and the fuel deliver on my Flex. In both cases I found recall notices that are exactly the same as noted in the recalls. In the case of the power steering the dealer replaced the module for free because it was still under warranty but said my vehicle was not part of the recall. Now I'm having problems with the fuel delivery exactly as described in the recall but the dealer still says my particular vehicle is not part of the recall. I believe there are more vehicles than originally determined that are having problems. The dealer in this case is village Ford, 23535 Michigan, dearborn, mi. 48124. The car had been sitting while I was working (9 hours) and would crank but not start.

- Riverview, MI, USA

My wife was driving our Ford Flex when the power steering gave out. Not only did it give out it became violently hard to steer. Luckily it was at low speed pulling out of our driveway. She did have the neighbors vehicles behind her, but was able to brake safely and avoid a collision. In doing my research I have noted that Ford addressed this problem in these vehicles by a recall. My vehicle was just out of range and now my local Ford dealer is telling me that they can not do anything for me. I cannot believe that Ford can arbitrarily pick a date and cut off when there are obviously still problems with this steering system. My mechanic has advised me that the problem is the power steering module. The same module covered under Ford recall 15V340000.

- Neola, IA, USA

The contact owns a 2013 Ford Flex. While driving various speeds, a grinding noise was present coming from the front end of the vehicle. Later, while driving, the 'power steering fault' message displayed before the steering wheel seized. The vehicle was towed to the contact's home. The vehicle was taken to autonation Ford burleson (850 N burleson blvd, burleson, tx 76028), but the cause of the failure was not determined. The manufacturer was not notified. The failure mileage was 162,000.

- Fort Worth, TX, USA

This is the symptom here: Summary Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln mkz hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln mks, and Lincoln mkt vehicles equipped with a 3.5L gtdi engine and 2013 Ford Taurus, Ford Flex, Lincoln mks, and Lincoln mkt vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault. Consequence if the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash. What owners should do Ford will notify owners, and dealers will check the power steering control module (pscm) for diagnostic trouble codes (dtc). If dealers find any loss of steering assist dtcs, the steering gear will be replaced, free of charge. If, no codes are found during the pscm inspection, the pscm software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.

- Rancho Cucamonga, CA, USA

‏greeting, ‏I would like to file a complaint about the Ford Flex 2013 car. Ford has already recall some Ford 2013 cars with recall#15S18 but and excludes some of them from covering the recall, even though there are faults in those models. ‏the problem may cause collisions, because the steering wheel is not working properly. Where the same issue and error message, as well as the repair method, and the car has not been abused, and the complete maintenance has been done with authorized dealership. Everyone complains of the same problem and the company still evades responsibility. ‏the vehicle inspection report has been made by the agent, and the solution is matched with the mention in the recall. ‏desired settlement: ‏I think the recall #15S18 should be reviewed and verified to include all subsequent cars for that model. Please note: I contacted BBB and file complaint and they instructed me to communicate with NHTSA to report this problem.

- Dearborn, MI, USA

The contact owns a 2013 Ford Flex. While driving 20 mph, the steering wheel was stiff and difficult to turn left and right. The contact called germain Ford of beavercreek (located at 2356 heller dr, beavercreek, oh 45434, (937) 429-1300) to notify them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 120,000.

- Dayton, OH, USA