10.0
really awful- Crashes / Fires:
- 26 / 1
- Injuries / Deaths:
- 27 / 0
- Average Mileage:
- 11,031 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The vehicle hit a concrete divider and the air bags did not deploy.
- Warrenville, IL, USA
Air bags failed to deploy during collision at 35 mph. Collision resulted in severe front end damage to vehicle and passenger head injury, neither passenger nor driver air bag deployed.
- Reno, NV, USA
Consumer states while driving the vehicle in a parking lot, the vehicle hit the curb on the right side of the bumper resulting in both air bags deploying, the vehicle was traveling approximately 23 mph.
- Vancouver, WA, USA
Consumer states while traveling at highway speeds, consumer swerved to avoid being hit by an 18 wheeler truck that was changing lanes. Consumer states in the process of avoiding truck, consumer rear ended another car and went into a spin and hit the car again. Consumer states none of the vehicles airbags deployed. Consumer states the frame that protects engine was bent.
- The Colony, TX, USA
On 7/11/2002 my wife was involved in a near head-on accident. She was driving down the road when another car suddenly turned left in to her path. The other driver was cited for failure to yield right of way. My wife hit the other car in the front right side. The Ford Focus ZX5 sustained major damage and with a cost of over $12,000 to repair it was declared a total loss. The air bags never deployed even though it was a frontal collision and the bumper was totally destroyed. When I contacted Ford Motor Co. Today at their customer service center (1-866-693-6738) I was informed by steve that if I wanted to find out why the air bags didn't deploy that I could pay to have them tested. When I questioned as to why I had to pay to have Ford to possibly fix a major problem with the air bags he said that that is what the computer pop up stated. Ford should be more receptive to wanting to find out if there is a problem. If there is a problem then Ford should compensate me and my wife.
- Poughkeepsie, NY, USA
At 65 mph vehicle hit a retaining wall, then rolled a couple of times, and neither airbag deployed. Consumer hit head on windshield, vehicle was totalled.
- Springfield, OH, USA
The vehicle experienced loss of steering ability, as a result the vehicle hit a concrete jersey wall head on at 60 mph, neither airbag deployed, passenger suffered knee and chest injuries, the vehicle was totaled. *
- Auburn, WA, USA
1) air bags did not deploy in frontal crash. 2) frame of front passenger seat broke during accident.
- Knoxville, TN, USA
- Luxor, PA, USA