10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 63,600 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Key locks for front doors and door latches won't open door from the outside. Took it to dealership, of course it isn't covered. If you accidentally lock your door with your child in it on a hot day, you can't get them out in time. Shouldn't the locks and latches work for at least 100K miles? have to leave the car unlocked all the time.
- Colleyville, TX, USA
I have had to replace 2 door handles due to an issue with them breaking. I talked to the local Ford dealer and he says he has replaced over 10 other 2007/08/09 Focus exterior door handles. None however were covered under warranty and of course both of my broke after the warranty expired and the cost was 142.00/per this is a huge design flaw as well as costly.
- Dushore, PA, USA
Right rear passenger door locked. Cannot be opened. Cannot be unlocked electronically nor manually.
- Coldspring, TX, USA
The contact owns a 2008 Ford Focus. The contact stated that both front doors could only be opened from the interior. The vehicle was not taken to have the failure diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 25,000.
- Clarington, OH, USA
I purchased a '08 Ford Focus- 4dr sdn SE in March '08 from mark martin Ford in batesville, ar. July '08, doors locked & wouldn't open. Since the original delivery of the vehicle, it's been returned to dealership 14+ times. Vehicle has been out of service for repairs for a total of 209 calendar days (just from May 14, '10-Dec. 31, '10). It is documented that the car started having problems before 12,000 mi. Have been in contact with the ar atty. Gen's off, Ford Motor Company, Ford credit, mark martin Ford. Started lemon law proceedings & had an arbitration meeting set in Jan. '11. Ford customer care was working on a buyback/replacement. Ford wanted a second opinion. I took it to another dealership. Ford made many attempts to repair the vehicle. I sent a demand letter to Ford. They didn't attempt to do a final fix. Instead they repossessed the car. I was only 2 mos behind & made arrangements w/Ford credit to make a payment in Dec. '10. I did. I have a letter from mark martin Ford stating, "they have done all they know to do." I have a letter from Ford stating, "although they admit to no wrong doing on their part, they want me to be a satisfied customer & are willing to waive the balance I owe" (yet it's on my credit report). The ar atty gen's off says I have a case. Vehicle has been in mark martin Ford on these dates for repairs/defects:7/30/08-rr door stays locked;7/30/08-rumble sound when driving;10/08/08-drs hard to open w/outside handle;10/08/08-rr dr wont unlock;10/08/08-starter hung after car started;10/08/08-dust leaking in rr & lf;3/16/09-rr;3/16/09-rr dr weather-stripping falling down;3/16/09-popping noise in rf&lf;3/26/09-lr dr wont unlock;8/07/09-lr tire sensor off;06/09/10-lfront dr wont open from outside;06/09/10-lr dr wont open;06/09/10-dr seal leaking dust in;8/21/10-lrear dr wont open from;8/21/10-dust coming
- Hardy, AR, USA
Concerning a '08 Focus, 4 door SE. Car is approximately 18months old and has covered 38,000 approx.. rear passenger door failed to open. When using power locks, the door button would fail to move. On a couple of occasions (lucky) the door could be opened. Then the same happened to the other rear door. So now both rear doors were inoperable. Car was taken to the local Montana Ford dealership where the problem was explained. Car was kept in shop for four days whilst bits were ordered, and problem rectified. Was charged $100 and told this wasn't covered by the warranty (although a rental car was provided for this period). In hindsight I should have checked both doors, as later I found out that the other door hadn't been fixed. Car now has to go into shop for further rectification. I realize that in '05 Ford recalled approx 359,000 01-02 Focus for this problem, and have had trouble with other door latches on various vehicles. For this to happen on a 08 Focus, which has been driven carefully by one owner, fail to see how the Ford dealer can say it's not a manufacturers defect" are they worried that it'll cost more for a recall than any lawsuits"
- Missoula, MT, USA
- Virginia Beach, VA, USA