10.0

really awful
Crashes / Fires:
9 / 3
Injuries / Deaths:
3 / 0
Average Mileage:
59,523 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2012 Ford Focus:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #116

Oct 252015

Focus

  • 73,000 miles
I have had the horn fail to operate several times, the panic mode somehow gets triggered and when I can finally stop the horn from blowing, the horn will not function under normal conditions afterward. It presents a very dangerous situation to deal with.

- Solon, OH, USA

problem #115

Oct 212015

Focus

  • 66,000 miles
I have a problem with the clock spring, connects power to the steering wheel controls, cruise control, sync, and more importantly the air bag. I have already had the clock spring replaced 2 times, I need it replaced again. Driving down the highway the cruise control will just shut off at times, I can be in the middle of a lot of traffic. My biggest concern is that the airbag may not work if I am in a crash. Ford says they don't have a clock spring problem, but again I need it replaced for the third time. I have problems with cruise control many times per day.

- Danielson, CT, USA

problem #114

Aug 162015

Focus

  • 75,000 miles
Car jumps from 2000 RPM to 7000 RPM immediately when wanting to go from 35 mph to 45 mph after being sluggish and almost hit another vehicle. At highway speed of 65, the car's power becomes so low it only goes 40 mph and had to put hazard lights on and get off highway. Automatic transmission but have to put foot on brake and other foot on gas in city traffic on hill or it slides back to almost hit vehicle behind me. Steering got so tight multiple times at 45 mph and all lights on panel came on and car stalled in middle of a major intersection and had to call police to ensure nobody hit my vehicle and direct other traffic. Car shudders and vibrates and nothing wrong with tires, rims, brakes and alignment.

- Washington, DC, USA

problem #113

Oct 022015

Focus

  • 62,000 miles
I purchased a Ford Focus may of 2014, with 30,000 miles on it. I had a factory warranty up to 60,000 miles on it. I am now at 62,000 miles on my car and the latch on my driver side door broke and my door flew open while driving on the freeway at 70 mph. If I were not wearing my seatbelt, I would have flown out of my car to my death! since then, I have had to bungie my front doors shut, leaving me no access to get in and out of my car safely, having to crawl in my backseat. I need this fixed asap and I am not paying to get it fixed with so many Ford breaking down.

- Laveen, AZ, USA

problem #112

Sep 162015

Focus 4-cyl

  • 4,400 miles
My car only has 4500 miles! the cars transmission is junk! the car is not safe to drive period! there is a recall on the transmission! on the city streets, I have ruined two 700 wheels trying to park on a hill! the car will not hold in drive or reverse! I had a highway patrol car behind me at a light, I was going right, there was a slight upgrade. When I took my foot off the gas the car rolled backwards in drive, and hit the highway patrol car! he pulled me over with his mic. "driver pull to the right and stop! driver, turn off your car and put your hands out side the window! had his hand on his gun! thought I was drunk" I told him that the car rolls in drive and reverse! I tried twice to have Ford buy back this dangerous car! the highway patrol officer believed me and told me to report it to Ford! he said what if there was a person behind you, and you pined them between us? I told me to report this to you! now I have a mint car in the garage! I won`T drive it! I won`T sell it and pass the problem to someone else! beside the price on these cars has crashed because of the recall! Ford can`T fix it! I want my money back! I have a mint top of the line Ford Focus sitting in my garage! Ford can`T fix it and wont give me my money back! they won`T even tell me why? please help! these cars are dangerous to drive! I have been ripped off by Ford! first and last Ford I ever buy! my daughter has owned two of these focuses they both did the same thing! she was afraid to drive them! she left the car at the dealership and left! she now has a 10K charge off on the car! this is bs! I want all my money back! Ford has a dangerous car out there and I am going to expose them! I own wild rods, I am 60, adult driver, no tickets! why should I have to keep this dangerous car I can`T drive and they can`T fix" please help me! I have a car that costs me $400 a month, I can`T drive! thank you!

- Granada Hills, CA, USA

problem #111

Jul 012015

Focus

  • 90,000 miles
The vehicle has 5mph auto door locks. When you initially take off the doors are supposed to lock when the vehicle reaches 5mph, the doors are locking at 5mph but the horn blows twice distracting other drivers and its not supposed to do that. It started this about July of 2015 and continues to do this intermittently.

- Salem, IN, USA

problem #110

Sep 262015

Focus

  • 88,000 miles
Shuttering, no power to wheels, very slow and suddenly engaging, excessive clutch slip, lost reverse. Engine light came on. I was trying to cross traffic, at the stop sign I proceeded to go across traffic to the median turn lane. Car would not engage gear, when it did it was very slow and no power even with gas mashed to the floor. All this time I had cars approaching me from the South bound lane, very dangerous and scary. I then decided to just make a right hand turn and get off the road, which was hard because the electronic power steering assist in this car went out months ago with still no recall on this defect. I turned right down a side street and tried to turn around only to find out I have no reverse gear now, I am so over this lemon of a car. Buyers beware, stay far far away from Ford products especially this model car. Ford touts that they are committed to safety, I find that hilarious. Why on earth would you let a vehicle with the track record this model has with steering going out and transmissions just quitting when they want to, to still be on the road" a life threatening danger to the driver as well as anyone that is sharing the road with the vehicle. The next day, engine light gone, car shifts normal?????? vehicle is at Ford now, they have a recall to re-program the transmission control module"

- Crystal River, FL, USA

problem #109

Oct 102014

Focus 8-cyl

  • Automatic transmission
  • 103,000 miles
The contact owns a 2012 Ford Focus. The contact stated that the vehicle failed to start. The vehicle was taken to the dealer twice where the transmission control module was replaced. Weeks later, there was an abnormal noise coming from the radio and it randomly failed to work. While driving, the steering wheel seized and the contact had to apply force to the steering wheel each time the failure recurred. The contact also mentioned that the eps warning light illuminated. The manufacturer was notified of the failures. The approximate failure mileage was 103,000. Updated 11/12/15, updated 3/20/18 updated 5/16/18

- Baltimore, MD, USA

problem #108

Sep 132015

Focus 4-cyl

  • 67,542 miles
The transmission clipped as to a 4th replaced faulty clutch while backing into the garage. The car jerked backwards out of know where and hit the side of the garage while backing in to park. The rear fender, bumper and parking aid sensors are now damaged thank you to a faulty transmission and clutch. I am tired of not feeling safe with my daughter in the car.

- Pittsburgh, PA, USA

problem #107

Sep 192015

Focus

  • 56,500 miles
I have a 2012 Ford Focus sel sedan. I was removing some items from the back seat and upon closing the right-hand rear door the door would not latch. Tried locking the door remotely before closing. No effect. Tried jogging the door latch mechanism to see if it was stuck somehow. No effect. I have to tie a string to the door handle from the inside around the front passenger headrest in order to keep the door closed! to add insult to injury, the front-passenger door latch mechanism failed less than a week ago! a replacement part is on order for it from my local Ford dealer. Fortunately, the front door will stay closed if it is locked before closing it, but this is still a ridiculous component failure.

- Fresno, CA, USA

problem #106

Sep 122015

Focus

  • 56,000 miles
2012 Ford Focus sel front passenger-side door is failing to latch closed. Latch mechanism can only be actuated through directly holding the affected door closed and locking the door remotely. Door stays closed if locked.

- Fresno, CA, USA

problem #105

Sep 032015

Focus

  • 42,000 miles
While driving, my car suddenly stopped functioning. The engine light came on, followed by all other lights. I was able to pull the car over, but unable to restart. I called for a tow truck (aaa). After waiting for an hour, I tried the ignition again, and the car started right up. The same problem occurred the following night. The car was towed to the dealership, tom's Ford in keyport, New Jersey, where it still remains.

- Keyport, NJ, USA

problem #104

Sep 032015

Focus

  • 58,000 miles
My wife and child were at a red light and when the light turned green and the gas pedal was pressed, the vehicle did not move only revved causing the man behind her to inch very close behind due to the light then honking his horn and yelling. In addition, after my wife and child returned home, I went to run to the store only to find that the vehicle does not turn over, not even sound like its attempting to as there is no noise when turning the key. I believe the vehicle does not recognize what gear it is in, thus will not start and has always had erratic shifting and lurching tendencies. I do not know what to do now, I have a family of five I support and no money to fix this. How am I going to get to work!!! I still have 5 years to pay on this...ughhh. Trapped

- South Glens Falls, NY, USA

problem #103

Sep 012014

Focus

  • 48,000 miles
This is not the only issue, but this has been the most dangerous for me... for the past year, the car has lost transmission power while driving - I was on hwy 40 and the car just stopped working - twice I was in the middle of a busy intersection and the car cut off - I was at a near stop and the car stopped responding....this has been reported numerous times by others. The gas pedal just stops responding at all. The time it stopped working in the middle of the intersection, the gears would not allow me to move the car into a park position, it would not move at all. It allowed me to turn my car off, in drive. After sitting there for a bit and multiple restarts, the car engaged again. Ford's fix? they came out with a software update that may turn on my engine light before a failure. This is not a fix. I asked them if someone needed to die in their car or get crushed in an intersection for them to do something. I filed a formal complaint with Ford. So frustrated and angry.

- Durham, NC, USA

problem #102

Jul 252015

Focus

  • 70,000 miles
The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the windshield wipers turned on independently. The contact mentioned that the failure occurred even after the vehicle was turned off. As a result, the battery had to be disconnected in order for the windshield wipers to turn off. The failure occurred a second time and the windshield wipers became inoperable. The vehicle was taken to a dealer, where it was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 12V149000 (visibility). The failure mileage was 70,000. The VIN was unavailable.

- Chandler, AZ, USA

problem #101

Jun 292015

Focus

  • 90,000 miles
The contact owns a 2012 Ford Focus. The contact stated that the vehicle failed to start. The contact stated that several attempts had to be made before the vehicle would start. The vehicle was towed to the dealer for diagnostic testing. The contact was informed that the engine control unit (ECU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 90,000.

- St. Louis, MO, USA

problem #100

Jul 312015

Focus 4-cyl

  • 48,317 miles
For the past few weeks I occasionally get the "steering assist fault" message while driving and power steering stops working. Usually, when I restart the car it resets and works again. Today I got the message while at a stop light, restarted the cars a few times and it did not reset. I have contacted my dealer and they said they've never heard of this, despite my reporting it to them last fall as well. Update 9/15/15 update: I took the car into the dealership for repair, and the steering gear was replaced. So far, at 49,800 miles, the problem has not happened since the repair. The repair qualified to be covered by my extended service plan, and I paid 4100 deductible for the work. The repair was done at the same dealership where I purchased the car. Updated 09/29/15.... updated 09/30/15 updated 11/10/15.

- Arlington, MA, USA

problem #99

Feb 282015

Focus 4-cyl

  • 30,000 miles
There was a loss of power in February when I was driving so I took my car to Ford and apparently there was a problem with the transmission. However, two days ago (July 27th), my car stopped working completely while I was driving. I was really scared since all power was off. Then I have to try several times to turn on my car again. There was a loss of all changes, reverse position did not work. Took the car to the dealer again and I am waiting for an answer. I do not want to drive the car until I know it is completely safe to drive it. I have a kid so this situation is very dangerous for me...updated 05-10-16 updated 12/13/2017

- Arlington, VA, USA

problem #98

Jul 012015

Focus

  • 34,000 miles
Letter from senator isakson on behalf of constituent re 2012 Ford Focus issues. (attn: Hanna yu). The consumer stated the vehicle had four major repairs and 6-8 minor repairs done to the transmission. The vehicle would jerk. Also, while in the middle of a making a turn, the vehicle suddenly stopped.

- Crandall, GA, USA

problem #97

Jul 202015

Focus

  • 51,000 miles
The contact owns a 2012 Ford Focus. While attempting to start the vehicle, there was an abnormal sound from the front of the vehicle. The vehicle was taken to a dealer for diagnostic testing. The mechanic stated that it could be the air conditioner compressor and stated that the vehicle was safe to drive. The vehicle was not repaired. While driving approximately 30 mph, there was a smell of smoke inside the vehicle and noticed that the rear of the vehicle was smoking. The vehicle was towed to a dealer where it was confirmed that the air conditioner compressor and the belt needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.

- Pittsburg, PA, USA

Read the next 20 complaints »