10.0

really awful
Crashes / Fires:
9 / 4
Injuries / Deaths:
5 / 0
Average Mileage:
54,378 miles

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« Read the previous 20 complaints

problem #35

Aug 242013

Focus

  • 39,000 miles
Since we purchased the vehicle, it seemed to stutter when trying to go from a stop. I was told that this is normal for this transmission. But on August 24th, the transmission started to have even more problems. First the vehicle was having a hard time accelerating past 20 mph. Then it started jerking back and forth, lunging to and fro. It was not shifting gears like it should have, and it felt like it was going to stall, so complainant had to pull over to avoid an accident and allow fast moving traffic to pass. After traffic had passed, complainant turned around to go back home, jerking and lunging the whole time going less than 20 mph. After leaving the car sit for several hours, the vehicle started up again, and seemed to be operating normally. However now the vehicle is having a harder time going up hills, and has trouble coasting. Feels like something is dragging it down. This could be very unsafe, as the problem is not predictable, and could potentially cause an accident. A 2012 vehicle with 39000 miles should not be having transmission problems already.

- Hastings, MN, USA

problem #34

Jun 302013

Focus 4-cyl

  • 14,000 miles
We first noticed when we bought the car that it was jerky when accelerating, was told that is the way the car drives. Went on a road trip and trying to accelerate to expressway wouldn't go just revved then jerked out into traffic, we almost got killed and had to go to the shoulder to avoid accident. This happened multiple times and was very unsafe. We got to the point we were afraid to drive it, cause we didn't know when it would just rev and jerk or if it would actually work properly. It didn't matter if you just started and tried backing out or were on the road, the problem was constant. That is very dangerous on the road and you don't know when it will happen. Took to dealer on July 6th and my car has been there since, it is now 6 weeks and they are replacing transmission clutches, there is a backorder of over 8,000 clutches, which means that many people have taken their car in and there is no recall for this car and we have no idea if the car will be repaired. The manufacturer of these parts does not have any in the warehouse and Ford is estimating Sept 7th which we doubt. This car is very unsafe cause you do not know when the transmission is going to shift.. I think there should be a recall. As of right now we have filed complaints and no longer want the car back. Reading blogs we have discovered that there are still problems with the transmission on the 2012 Focus after repairs. If you have this problem, file a complaint and maybe there will be a recall. They will not give you a rental unless you have an extended warranty which we luckily do, otherwise we would have been paying for a rental for who knows how long. Ford sold these cars knowing that this was a problem because it was revised for the 2013.

- Flower Mound, TX, USA

problem #33

Aug 242013

Focus

  • 16,000 miles
I was driving down a 35 mph road, trying to push the gas to get to 35 mph, but it failed and revved the engine and RPM without increasing my speed. I was going 20 mph and worried that my speed would affect other cars behind me to possibly hit me. There is some noise coming from the engine. It happened three times within less than a mile so I pulled over off the road to check and still unsure. The car is still brand new and only at almost 16,000 miles.

- Griffith, IN, USA

problem #32

Aug 202013

Focus

  • 6,100 miles
Was sitting at a stop light after leaving work and the "stop safely now" message appeared. Car would not move. After several cycles of turning the car on and off, opening and closing the driver door, locking and unlocking the car, it managed to reset itself and work again, only to have the problem recur about 5 minutes later, requiring the same steps to resolve the issue. The car worked normally the rest of the day after I arrived at my destination.

- Redwood City, CA, USA

problem #31

Aug 162013

Focus

  • 8,010 miles
This is regarding Ford Focus electric 2012. I was pulling out of my office parking lot and driving at about 5 mph. I got the 'stop safely now' warning and within a few seconds the car stopped and I could not drive any more. Fortunately, it was the internal street and around 3 pm when the traffic is very low. I am glad this incident did not happen on the freeway in the left lane (carpool lane in California). I was able to restart the car and drove straight to the dealer(fremont Ford) but they did not have trained ev technicians to look at the car. Asked me to bring the car back on Monday(8/19/20013). Now the car is at the dealer. This is second time I have encountered this issue with this car. The first time I had was when I was pulling the car out of my garage at home. Ford even applied major software updates on my car in July but looks like the issue is still recurring.

- Fremont, CA, USA

problem #30

Aug 102013

Focus 4-cyl

  • 35,000 miles
The vehicle was parked with the engine off. A fire spontaneously began in the engine compartment. The vehicle was in service for 14 months, bought new and under a maintenance contract. No previous issues.

- Charlotte, NC, USA

problem #29

Jul 092013

Focus

  • 24,000 miles
I see here that several individuals complaining have the same complaints that I do, the incline problems, the vehicle sounding like it is going to die on you. The problems when you accelerate. This is a new vehicle and have had that problem from the time we purchased it. I am thinking it is the transmission. Can someone please guide me. I still have years on the note and it is not fair to pay on something that is as mentioned by someone here, is "embarrassing to drive with a passenger". the speed does not matter it keeps making this rattling noise when you accelerate. Please recall these cars.

- San Antonio, TX, USA

problem #28

Jul 072013

Focus 4-cyl

  • 39,636 miles
Vehicle lost power and was not able to safely accelerate while traveling on the highway. The problem happened when I down shifted a gear to pass someone (manual transmission). The vehicle felt like it had about 30% power. I was forced to pull off of highway. Once vehicle was shutoff and turned back on it returned to normal. I had no warning lights on dash or anything. It just happened all of the sudden and was very scary.

- Reading, PA, USA

problem #27

Nov 072012

Focus 4-cyl

  • 32,000 miles
At highway speeds while trying to pass, meaning speeding, my engine would cut out or loose power which would last about 10 seconds. I am bringing this to your attention because I read about other Ford owners having the same issue. Now Ford said that it was easily fixed by reprogramming the transmission, this fix has alleviated some of the engine power loss but not all. In fact this fix makes my transmission act like it is slipping and the shifts points are way out of range. It is because of these issues I can't stand driving it, please advise as to what my options are since my factory warranty ran out.

- La Crosse, WI, USA

problem #26

May 202013

Focus

  • 16,000 miles
Update 05/20/2013 this vehicle keeps getting worse: "reverse does not work very well as it takes a long time to function. On a slight decline the car rolls forward and reverse has difficulty engaging. ?from a stop at a stop sign or red light, the car will attempt to lunge forward sometimes. ?from a stop at a stop sign or red light, the car will often not accelerate when the accelerator pedal is pressed. "at any given time (full stop or in motion) the accelerator must be pressed half way or more to the floor in order to get the car to accelerate. ?the car lunges a lot and misses-then lunges while driving.

- Las Vegas, NV, USA

problem #25

Mar 272013

Focus 4-cyl

  • 13,000 miles
Since purchasing this vehicle I have had consistent problems where I will pull out into traffic and the vehicle loses power. At some points, where the vehicle is stopped, the car shakes a lot! there seems to be an acceleration problem and it is getting much worse! I was almost rear-ended yesterday!

- Las Vegas, NV, USA

problem #24

Sep 292012

Focus 4-cyl

  • 5 miles
The contact owns a 2012 Ford Focus. The contact stated that the vehicle stalled without warning. The instrument panel indicated that the transmission was engaged in park. The vehicle was towed to the dealer where an engineer was sent to inspect the vehicle. The engineer stated that there was nothing was wrong with the vehicle. The vehicle was not repaired. The failure mileage was 5 and the current mileage was 27,000.

- Jonesboro, GA, USA

problem #23

Oct 182012

Focus 4-cyl

  • 11,865 miles
While pulling into traffic from a complete stop car would not accelerate. Had to push gas pedal almost to floor to get car to go, that lead to a bucking acceleration, car jumping forward and almost being rear ended. Took car to shop first told that's how the car drives, then told by transmission "specialist" I was not driving my car aggressive enough. After a 2 week stay the shaft seal and clutch was replaced. Did not correct issue called Ford Corp and again was told this is how the car drives basically telling me I was at fault. Car has since been back 2 times for the same reason, even took for a second opinion per Ford request and car stalled on the service manager on a hill and yet I was told that's how the car is suppose to perform!!! not happy. Tomorrow April 15th 2013 car is going back thus again for same reason. Not feeling safe in my car!!!!

- Martinsburg, WV, USA

problem #22

Mar 152012

Focus 4-cyl

  • 1,500 miles
My Focus shutters while trying to move through first gear. Before second gear engages, first gears feels as if it was slipping. I brought this to the attention of my dealer within the first month and they told me it needed to brake in. After bringing it in several times, they performed a 12B37 update, a full PCM re program and ended having to replace the entire gear box because a seal ruptured. All of this in three separate occasions this last attempt fixed it, but the problem returned. I issued Ford a last attempt request and just picked up my car. The field supervisor states that he noticed the shuttering, but that it was normal for my vehicle. Well, if the same issue persists and it was fixed last time by replacing seals and the gear box, how could this be normal for my car? I will be seeking legal assistance from this point forward and will be initiating a BBB autoline mediation request.

- Miami, FL, USA

problem #21

Jun 052012

Focus 4-cyl

  • 3,000 miles
My car stalls out and hesitates when pulling out from intersections. It is a safety hazard because I have almost been hit by oncoming traffic. It happens regularly and there is nothing I can do to correct it. My 2012 Ford Focus is under warranty but Ford refuses to repair or replace the car.

- Philadelphia, PA, USA

problem #20

Mar 042013

Focus 4-cyl

  • 21,604 miles
The car is equipped with a 6-speed dual clutch automatic transmission. While under heavy braking the car began to stall. The result was the brake pedal losing power assist from the engine. Then because the engine was trying to recover from the near stall, I was unable accelerate to avoid an oncoming car. The engine did recover, but it took several seconds (and a lot of bucking and sputtering) before I was able to move the car after coming to a stop. The week prior, I had the car in for service at a local Ford dealership because the car would shudder during acceleration. The dealership reprogrammed the transmission and the problem is still there, but less noticeable than before being serviced. This new issue with stalling under heaving braking did not occur prior to the servicing. After the near accident, I wanted to know if the problem was a fluke or if it would happen again. I have found that I can recreate the issue almost every time the car nears a stop under heavy braking. The car is scheduled for service for this issue.

- Lexington Park, MD, USA

problem #19

Oct 212012

Focus

  • 11,400 miles
4 incidents within 45 days....driving on a state hwy, at 55 mph and the engine quit entirely, had to coast to a stop on the side of the road. Driving across a state hwy from a stop sign at 5 mph and engine quit again. Unsafe! towed twice to dealer, had 4 rental cars in this time period, one for 18 days! other 2 times car would not start after driving 10 miles and parking. Dealer had no clue and finally brought in a Ford company engineer. Still do not trust the car! Ford declined a requested buy back.

- Eagle , WI, USA

problem #18

Feb 222013

Focus

  • 30,000 miles
I experienced a complete and total loss of power in rented late model Ford Focus.

- Long Valley, NJ, USA

problem #17

Feb 152013

Focus

  • 8,000 miles
Just like everyone else, the car stutters and hesitates to accelerate at slow speeds. The transmission feels as though it is going to fall out of the car. I have taken it to the dealership, and the "reprogrammed" the transmission. They said it could take up to 2 weeks for the car to relearn my driving habits. It has been 2 months, and the car continues to stutter and shake.

- Williamsport, IN, USA

problem #16

Feb 082013

Focus

  • 9,827 miles
I was pulling out of the cafe by my home. When I had a chance to pull out I stepped on the gas pedal. At this point the vehicle stalled then took off like a bat out of[xxx]. even leaving tire marks. I almost hit two on coming cars due to the hesitation then the lift off. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tulsa, OK, USA

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