10.0
really awful- Crashes / Fires:
- 9 / 2
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 58,682 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Driver's door flew open almost hitting oncoming truck while driving my daughter to school. Ford dealer could not guarantee same day fix, local mechanic had to order part, entire door mechanism plus labor $450 and one missed day of work.
- Sebastian, FL, USA
The driver's side doors, both front and rear, flew open while I was driving on two separate occasions. The first time it happened affected the rear driver's side door. The passenger who was in the rear behind the driver almost fell out of the vehicle. Had it not been that I was driving on a residential road, this might have happened. The second incident affected the driver's door, and happened while I was operating the vehicle while accelerating to enter the freeway. Neither door latches shut, and I have had to resort to the use of bungee cords and cables to secure the doors. Obviously, this is a very unsafe condition that needs to be addressed by the manufacturer. I called my local dealer and they told me that my Focus was not one of the units recalled, even though the problem is exactly the same as that experienced by Fusion, fiesta, and other Ford models. The first incident occurred on or about 8/3/16, and the second on 8/17/16.
- El Paso, TX, USA
2012 Ford Focus driver's side door will not latch. In order to keep the door closed I have to hold it or keep it tied down. Due to how unsafe it is, I can no longer operate this vehicle until the issue is resolved. The warning light does appear that the door is open while driving.
- Lehigh Acres, FL, USA
Door lock stopped working while driving door opened on turn. Have to hold the door closed to drive or tie rope to door. Major safety hazard drivers door. VIN not in recall but fits all symptoms live in warm area in southtexas.
- Mcallen, TX, USA
While going down the road my driverside door swung open. Once stopped I was unable to get the door to relatch to close. This was a couple months ago. The door is having to be held closed with a rope whilst I crawl through the passenger side door which is very difficult. Having 3 kids this is a very scary safely issue. The latch will cost 300-500 to fix. I feel like this is an error in the making of the vehicle and that Ford should fix the door latch at no cost.
- Villa Rica, GA, USA
Driver side rear door will not latch. I was parked and opened my door from the inside got out and tried to shut the door and it will no longer latch or lock
- Phoenix, AZ, USA
My 2012 Ford Focus drivers door latch is broken, this car has 36000 miles on it and Ford wants several hundred dollars to repair. I feel like this is a flaw in the car and should be covered by Ford. This happened while turning a corner.
- Royse City, TX, USA
Vehicle in motion driving about 60-65mph on the highway, the check engine light turned on the dashboard. Vehicle could not accelerate felt as if on neutral. I began to lose speed and had the fortune no incoming vehicles were behind me. I shut the car off once on the side of the road. Vehicle after being off for 15 minutes was able to drive but reverse gear was none functional.
- Haverhill, MA, USA
The front driver side door latch broke and the door would not latch shut. I took the car to the dealer for repairs and paid $510.72
- Glendale, AZ, USA
On the passenger door, drivers side, I found the door open when I was walking to my car from work. I was fortunate that no one stole anything. I then discovered that the door would not shut. It did not look like a break in and I was informed by the mechanic that there is a problem with the door latch.the mechanic said the door latch was very poorly designed. I researched the problem and it seems this door latch problem is happening with other Ford as well. I consider this is safety issue because the door could have swung open when I was driving. I tried contacting Ford to discuss this problems but they have not been helpful. Apparently there are no recalls on this. Currently I am concerned if the other doors will have the same problem-door latch issue.
- Falls Church, VA, USA
Car door lock broke driver side back door. This is the second door lock to break in a month. Assuming they will all go out.
- Llano, CA, USA
Door latch broke. Door will not stay closed. Vehicle was stationary.
- Fortson, GA, USA
Door latch on back side door has failed and I was told that my VIN number is not on recall list. While at home went to close back door and it would not close.
- Grand Prairie, TX, USA
I was driving on a city street travelling 50 mph when my car started to stall. I hit the gas and my car jerked and stalled again. Then my car read a message that said "transmission malfunction service now." Once I was able to get to a safe location, I parked my car and it made some funny sound almost like a clunking noise. This is not the first time my car has stalled out and had transmission issues. This is actually the third time I have been driving my car and been scared out of my mind due to my car stalling out while driving.
- Boynton Beach, FL, USA
The front driver-side door latch will not engage. I made sure the latch is not closed shut before closing the door. The door latch bar attached to the car goes inside the open latch seamlessly, however the latch will not hold. The only workaround I have found is to hold the door closed, lock the car, then push the door open and shut it again. Only then will the latch engage. When this first happened, the vehicle was in motion. I was driving from a restaurant and the "door ajar" light came on, the vehicle map said it was my driver side door. I tried to close it while driving on the highway, no luck, until I came across the workaround mentioned previously.
- San Antonio, TX, USA
R/H rear door will not latch, door freely open with no action by user, while moving door open with any turn to the left
- Sun Valley, NV, USA
While driving my 2012 Ford Focus the driver's door flew open when making a right turn on a state road. The dash flashed warning at same time door flew open. Unable to shut door, drove home holding door shut. Had vehicle towed to Ford dealership, door latch failure, replaced at my expense. I requested Ford dealership return defective part to me. Reported to Ford customer service department.
- Stuart, FL, USA
I was driving home when my door flew open. I tried to close with no avail. I held my door closed until I got home and it still will not latch. I called to see if there was a recall and of coarse there is not. But was told a pencil would reset it, this did not work.
- Saginaw, TX, USA
I was driving down the street--made a right hand turn and the drivers side door randomly swung open! I pulled over on the side of the street--the door would not close! it would not latch onto the car. I had to driver to my moms house, holding the car door, going 20 mph so that my dad could try and fix it. It took him two hours to get the car door to close!. I havent opened it since then because I'm afraid the door wont close again! ive been having to climb out of the passanger side!
- Tupelo, MS, USA
- Cutler Bay, FL, USA