10.0
really awful- Crashes / Fires:
- 9 / 2
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 58,004 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I have been to my Ford dealership 10 times last year and 4 times already this year. I have multiple check engine light that came on and each time they replace a part on my car. I had my car last week for service and now it's back this week again for service. I have all my repair receipts and I am completely sadden that Ford cannot do anything for me as I called the Ford cooperate office and have their specialist looked at my case and I am having the same issues. My car shuts off on me so many times while driving with me 1 year old son in the middle of the street. They will fix it today and next week I am back in the shop. They have my car more times in the shop than I have on the road. I am extremely tired! I told them to test drive my car each time they "supposedly fixed" my issue and the problem remains the same. I have spoken to [xxx] at the cooperate office in Florida ( 1866-631-3788) ex [xxx] and he has never solved my problems or return any of my calls. --at present writing this issue I am scheduled for another "repair". another check engine light situation. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Miami, FL, USA
While towing this car behind my motorcoach four-tires down, per Ford manual and current rv safety practices, the Focus' passenger-side rear tire had a blow out. The tire came completely off of the rim. All four Focus tires were checked two days before and pressures were at spec. With no sign of leaks or apparent damage. The tires are Michelin defender tires with about 14,500 miles on them and purchased in April of 2014. This blow out was a complete surprise, for the tires were in apparently very good condition, I did not run over any road debris and I was traveling at 55 mph. I have photos of the blown out tire and will provide them upon request. Thank you.
- Burlington, MA, USA
Car lost power and engine light came on while traveling southbound on I-95. Underneath parts and lower body panels caught fire and melted. Vehicle was towed to the paul clark Ford dealership in yulee, fl. Where it was discovered the engine had experienced a catastrophic engine failure. There was a hole a little smaller than a basketball blown out of the bottom of the crankcase with the oil pump and pieces of the engine laying on the shield covering the oil pan. The car had just been fully serviced with it's routine oil change, recommended service routine, etc by same dealer. Even though the vehicle is under full warranty, nothing has been done to repair the vehicle as of yet. Ford is conducting an internal review and said it could take up to 90 days before a determination is made. They also have not offered a loaner vehicle or a rental car to the owner while this process is taking place.
- Fernandina Beach, FL, USA
I have had to take my car into the Ford dealer 5 times in the past 2 months and roughly 15 times in the past year for the same issue, it is under warranty. When I am driving at or around 35 mph my transmission will make a grinding noise and I will lose all power and the car will need to be restarted. I have paid ridiculous amounts in repairs and rentals. I am told that the transmission and clutch is under warranty until 100,000 miles. I am still being charged. This is a safety hazard, I lose all power and have to restart the car in the middle of intersections, and when entering the on ramp to the highway. The techs have told me "it is supposed to drive like this" but I seriously doubt that. Ford has acknowledged that my car has a bad clutch and that the clutch is under warranty, but I was told that the part is on national backorder and it could be up to 6 months before it is repaired. I have been told to just keep driving it, when I asked if it was safe they said "probably not, but it is more of a personal problem of mine". this is an on going problem, and I have zero confidence that it will ever be resolved. Ford has had me replace everything that is not under warranty in the past 15 months and the same exact problem persists, now I am being told that it is the clutch in my automatic transmission which is under warranty but "it is not a high priority for the dealer" so ill have to wait it out and keep renting cars to keep my job and stay mobile. Basically Ford wants me to drive the car until I total it due to their faulty transmission and buy another car, or total it and die and not bother them any more, but hey they already have my money. This is why people don't buy american they way they should, the cars don't run properly and the customer service for these companies is atrocious and unsympathetic to the needs of their customers.
- Kettering , OH, USA
Shutters/ grinding noise/ tugs and jolts at low speeds and up hills. When in bumper to bumper traffic message on dash, overheating transmission pull over wait 8 minutes.
- Spring Valley, CA, USA
- Cary , NC, USA