10.0

really awful
Crashes / Fires:
9 / 2
Injuries / Deaths:
8 / 0
Average Mileage:
58,682 miles

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« Read the previous 20 complaints

problem #2

Feb 172015

Focus 4-cyl

  • 92,000 miles
I have had to take my car into the Ford dealer 5 times in the past 2 months and roughly 15 times in the past year for the same issue, it is under warranty. When I am driving at or around 35 mph my transmission will make a grinding noise and I will lose all power and the car will need to be restarted. I have paid ridiculous amounts in repairs and rentals. I am told that the transmission and clutch is under warranty until 100,000 miles. I am still being charged. This is a safety hazard, I lose all power and have to restart the car in the middle of intersections, and when entering the on ramp to the highway. The techs have told me "it is supposed to drive like this" but I seriously doubt that. Ford has acknowledged that my car has a bad clutch and that the clutch is under warranty, but I was told that the part is on national backorder and it could be up to 6 months before it is repaired. I have been told to just keep driving it, when I asked if it was safe they said "probably not, but it is more of a personal problem of mine". this is an on going problem, and I have zero confidence that it will ever be resolved. Ford has had me replace everything that is not under warranty in the past 15 months and the same exact problem persists, now I am being told that it is the clutch in my automatic transmission which is under warranty but "it is not a high priority for the dealer" so ill have to wait it out and keep renting cars to keep my job and stay mobile. Basically Ford wants me to drive the car until I total it due to their faulty transmission and buy another car, or total it and die and not bother them any more, but hey they already have my money. This is why people don't buy american they way they should, the cars don't run properly and the customer service for these companies is atrocious and unsympathetic to the needs of their customers.

- Kettering , OH, USA

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problem #1

Sep 182013

Focus 4-cyl

  • miles
Shutters/ grinding noise/ tugs and jolts at low speeds and up hills. When in bumper to bumper traffic message on dash, overheating transmission pull over wait 8 minutes.

- Spring Valley, CA, USA

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