10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 50,130 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I bought this car Ford Focus SE 2012 in July 2011 and the day after that I felt and heard weird noises and vibration when automatic transmission changed gears. I went to the dealer and I was told that the car was operating within Ford specification so it was normal and after a few miles it will desapear. It continue getting worse. At 2500 miles I went to the dealer again but they said again that the car was operating within Ford specification. At 6500 miles the weird noises and vibration were still there and service engine light turned on suddenly and the gears didn't shift. The car was towed to the dealer and they told me that the computer didn't record any error or problem and that the car was operating within Ford specifications. After some delay they changed the dual clutch in the transmission but it was worse. At that time the car had the same weird noises and vibrations and shakes a lot while idling. I applied lemon law and an independent mechanic tested the car and saw and felt the problem. I went to the arbitration in better business bureau and they tested the car too and saw and felt the problem. The person from Ford didn't go to the arbitration, they were on the phone. I won the case and this next Monday February 6, 2012 I have to go to the dealer to receive my money back and return the car. I live in Florida and I applied lemon law in this car. This Ford Focus SE 2012 is a lemon car. About the seat belt problem, when I'm driving, if I unbuckle the seat belt, the warning light doesn't light on until about 1 mile later. Also after I first start the car, if I wait for about 10 minutes with the seat belt unbuckled, the warning light turn of and if I drive the car with the seat belt unbuckled, warning light doesn't light on for about 1 mile. I think this is a safety problem too. Gbya :)
- Weston, FL, USA
- Waterford, MI, USA