The contact owns a 2012 Ford Focus. While driving various speeds, the power steering failed. The contact stated that the steering wheel became extremely difficult to turn left or right. In addition, when the failure began approximately one year ago, it could be corrected by restarting the vehicle. The contact stated that the failure has become progressively worse and the vehicle exhibited a complete loss of power steering ability while driving various speeds. Phil long Ford in Colorado springs, Colorado diagnosed that the electronic epas module within the power steering failed. The vehicle was not repaired. The manufacturer was not made aware of the issue and stated that there was no recall on the vehicle. The failure mileage was approximately 82,000.

- Colorado Springs, CO, USA

Steering assist malfunction, can't turn the steering wheel.

- Philadelphia, PA, USA

No power steering. Constant "steering assist fault. Service required" message

- Hernando, MS, USA

On July 13, 2017 my sister and I were on vacation and I pulled in to fill up with gas. Got the gas, started the car and a message came up steering assist malfunction -see technician. Tried to drive the the car and it would not steer. No previous warning at all. Car was steering great until then. Had to have it towed. Was in a small town in pa. Without a Ford dealer. Nearest Ford dealer was half hr away and couldn't look at it for several days. We were 5 1/2 hrs from our home. Had to call my son and brother to come and tow us home. It scares me to death to think what would have happened had I been driving on the highway. Took it to my dealer and they said it was the steering rack and module assembly. Wanted to charge me $2300 but I complained and they finally charged me $1900. Called Ford but got no where with them. Said it was a customer bill. Does someone have to die before Ford recalls this problem.

- Akron, OH, USA

When I bought the car in September, 2015, within the first week I first saw the "steering assist fault - service required" message when I started my car. Turning the car off, then back on again, removed the message, and power steering worked fine. I would get this message once or twice a month, only when starting the car, and never while driving. Turning the car off then on again always resolved the issue. I mentioned it to the dealer when I brought it in for its first oil change. They said they didn't have the staff available on the weekend to fix it, that I'd need to make an appointment during the week to have it looked at. But the fact that it was only happening occasionally, it was driving ok and the issue was resolved when restarting the car, I was told it wasn't urgent and the next time I brought it in for service they would look at it. So in January, 2016, when I brought it in for service and I mentioned the issue, they looked for the error code but couldn't see it, so there was nothing to fix. I kept getting the steering assist fault message about once or twice a month, only when starting the car, and it would resolve when restarting the car. In August 2017 I brought my car to Firestone for inspection, and I mentioned it then. They looked for the message but could not see the error code, so there was nothing to fix. 2 weeks later, September 2017, I started the car, got the message, turned the car off and on, and got the message again. I tried restarting my car 6-7 times, still no power steering. I drove a little, stopped, turned it off and on again, still no power steering. The dealer says it needs the steering gear replaced, and will cost $1700.

- Pennsburg, PA, USA

The contact owns a 2012 Ford Focus. While driving various speeds, the steering malfunction warning indicator illuminated. The failure occurred more while driving at a lower speed. The contact stated that more force was needed to control the vehicle. The local dealer was contacted (legacy Ford, 27225 southwest fwy, rosenberg, tx, 77471, 281-342-5611) and advised the contact to bring in the vehicle. The dealer referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The failure mileage was approximately 100,000.

- Sugarland, TX, USA

My power assist steering fault light came on a couple different times and the steering became extremely difficult to control. I had to restart my vehicle to fix the problem. Took the car into the dealer ship and was told the steering gear would need to be replaced for $1850. The car only has 77,000 miles on it. A repair like this should not be necessary. I did some research and realized this is a very common safety hazard many people are having with the Ford Focus. I also found out Ford has recalled several similar makes and models for the same problem but not the Ford Focus. This is a major safety hazard. I was lucky it only happened in my driveway and not while driving on the road. The consumer should not have to pay for a manufacturing defect. Ford needs to own up to the problem and issue a recall for all vehicles before someone gets seriously hurt by this. My car is now out of commission because I cannot afford the steering gear to be replaced and I am to scared to drive it. At this point I have not idea what I am going to do.

- Sterling, IL, USA

The contact owns a 2012 Ford Focus. While attempting to start the vehicle, a warning message "steering assist malfunction" suddenly displayed and the steering wheel could not be turned. The vehicle was towed to the dealer (auto Ford in haverhall, MA) where it was diagnosed that the steering gear and steering rack and pinion were faulty. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.

- Tewksbury, MA, USA

I have a 2012 Ford Focus that without warning lost all steering control, I have contacted Ford, who basically told me it's my problem. Luckily, we were not driving at the time but this is not an isolated incident and seems to be a common issue. My question to you is what if this had happened on the interstate going 70mph" how is this safe for myself or anyone else on the road near me? why is Ford not being held accountable for this problem? is it because people haven't been killed yet? there was no warning, no way of knowing that the steering was failing, one day it's fine and the next day it was gone. I do not understand why this has not been subjected to a recall as of yet"

- Camden, NY, USA

The electrical power steering malfunction light will illuminate, when this happens this is a sudden complete loss of power steering making it impossible to steer vehicle. This occurred when the vehicle was in park stationary and also while in drive moving. It occasionally would happen. After the third or fourth time, the malfunction light remained illuminated and power steering loss remained despite try to restart car, this final time it did not shut off problem. Took vehicle into Ford where I had to pay for a complete new steering rack and cbm. Cost $2,000 at Ford dealership.

- Hainesport, NJ, USA

While driving on the highway on 9/8/2017, my power steering gave out, no warning and extremely dangerous. My steering wheel became extremely hard and it made it extremely difficult to control the car.

- Joliet, IL, USA

My complaint involves the power steering gear that needed to be replaced in my 2012 Ford Focus. The power steering would fail while parked and driving which put me into a couple very dangerous situations while driving. I am requesting a recall by Ford of the power steering gear.

- Appleton, WI, USA

I started my car in the driveway and I was alerted to the message "steering assist fault, service required" and I was unable to steer my car out of the driveway, it was very hard to move the steering wheel, totally unsafe to drive. My car is out of warranty now. I'll have to pay a hefty $1000-$2000 for this repair. Ford should definitely recall the steering issue in the Ford Focus as there has been hundreds of complaints. It is so unfair to have customers pay this out of pocket when clearly it is a manufacturing defect and not at all caused by the actions of the driver. My 2012 Ford Focus has given me problem after problem in the 2 years I have had it. So frustrated and unhappy with this car.

- Pensacola, FL, USA

The power steering just quits working and the steering wheel locks up while drive. We had to park the vehicle because it just isn't safe to drive, we are either going to get into a head on collision or drive off the road if we drive it like this. There is no check engine light, and Ford won't fix it since it is past warranty, we only have 45,000 mile on this car, it should be safer than this.

- Janesville, CA, USA

Whilst in motion and on a city street, I could no longer control the steering wheel of my vehicle. It resisted my control like it had a mind of its own, and I had to use extreme force to get it to turn where I wanted it to and pull over. Seemed to drift even when going straight. Warning light then appeared on screen that said something like "steering assist malfunction". this malfunction can occur at any moment, and nothing in particular seemed to trigger it. Upon further research, it seems this is a problem many people have had with power steering and has put many in danger.

- San Dimas, CA, USA

The contact owns a 2012 Ford Focus. While driving 40 mph, the power steering failed without warning. The contact turned the vehicle off, waited ten seconds, restarted the vehicle, and it returned to normal. The vehicle was taken to mac heik Ford Lincoln (located at 7201 N interstate hwy 35, georgetown, tx 78628, (512) 930-3673) to be diagnosed. The mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: Cas12222912. The approximate failure mileage was 12,225.

- Austin, TX, USA

Driving down my parking garage at work when power steering went out suddenly causing me to struggle to control the vehicle. Nearly hit 3 different cars attempting to pull into a safe place to stop. Had to get towed to Ford dealership as it was not working. Known issue.

- Cary, NC, USA

Power steering assist fault came on right after starting vehicle. Was unable to move the steering wheel. Kept shutting car down and restarting but to no avail. The previous day while on the freeway in commuter traffic day the ongoing transmission problem that 2 different local Ford service centers worked on 3 separate occasions. The 1st time I was told they replaced the transmission. The following times they replace a competent and re-programed it. As soon as I left the service center I could tell nothing was done. I called the service rep back and he said it was "adaptive" and I needed to allow it time to adapt. I was told I had a cracked motor mount. I told him it had to be caused by the violent jerking of the transmission when accelerating regardless of the circumstances. In stop and go city traffic I have been close several times to being rear ended because of its jerking /hesitation/acceleration. Tow truck driver could not move the wheel. Vehicle finally towed to local dealer. My extended warranty has been covering the transmission repairs but was told the safety problem on the steering was not covered under the warranty. I'm told to fork over 2K + to fix the steering before they would attempt servicing the transmission. Ford knows they have problems with steering and transmission but fail to correct them. The steering has been documented about going out on drivers at high rate of speeds on the freeway. Ford is intentionally risking the lives of Focus owners and passengers. This is a serious safety issue that Ford needs to correct now by immediate recall. It's obvious they gave no idea how to correct the transmission problem.

- Carmichael, CA, USA

Lose power steering suddenly and without warning while in motion, causing increased effort needed for steering.

- Philadelphia, PA, USA

The contact owns a 2012 Ford Focus. While driving various speeds, the vehicle experienced a loss of power steering and the power steering warning indicator illuminated. Mike bass Ford (located at 5050 detroit road, village of sheffield, oh) was contacted and diagnosed that the battery was defective and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 48,289.

- Lorain, OH, USA