10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
76,569 miles

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« Read the previous 20 complaints

problem #7

Nov 302012

Focus 4-cyl

  • 95 miles
Since the purchase of the vehicle, the transmission rattles, shakes, loud bang, stutters. I took it to buena park Ford where I purchased it from, they said it's adaptive learning and will be ok after 2000mi. Still had issues took it to my local cerritos Ford dealer, they could not fault a defect. Took it back to cerritos Ford, they replaced the clutch assembly, was a little better but got worse after driving a few thousand mi. I took it back to the dealer, they confirmed defect and did resets of the transmission and stated good for now. Again a little better but slowly now worse than ever. I took it back to cerritos Ford today, the service rep would not even listen to me, just kept saying it's normal, he did not even want to check and confirm my complaint, just kept saying they are educating their customers on the Focus and fiesta's transmission. I told him it's not normal and safe, to just at least look into my complaint put it in writing if you thing it's normal. Each of the last four times they did confirmed and tried to fix the defect. I am worried as the car was for my daughter who will be driving in a few months. I find it very unsafe as it stutters jerks and does different things and you can't determine what it will do next. They replaced the left strut was ok for a few weeks, then I took it back and they replaced the right front strut. I told the rep it's really loud now enough for him to clearly hear it. He tried to tell me the noise is part of the transmission and it's normal. I explained to him it's over bumps and to at least test drive it. He said he is trying to help me and does not want me to have the car not available to me for use. I told him I don't care how long it takes I just need the car fixed. Today is mon which I did make an appointment for, he said he will call me on fri. I think I am just being played around and the car is a lemon. Please help.

- Cerritos, CA, USA

problem #6

Oct 112013

Focus

  • 50,000 miles
The contact owns a 2012 Ford Focus. The contact stated that the tires had worn prematurely. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was approximately 50,000.

- Auburn, GA, USA

problem #5

Jun 042012

Focus 4-cyl

  • 5,000 miles
Vehicle vibrates on road at highway and non-highway road as well. Feels like front-end will fall off. Clunking and vibration from front-end. Multiple service attempts from Ford dealers and multiple front suspension service repairs; however, problem remains. Test drove 3 brand new same vehicles at dealerships and all do the same.

- Flemington, NJ, USA

problem #4

Aug 162013

Focus

  • 31,000 miles
When driving home I heard a loud pop noise, the steering became hard to control and when I made a slow right hand turn the right front tire fell off the car. Apple Ford is trying to tell me I hit something. I would know if I hit something and for me to hit something that large I would have seen it, if there was a large pot hole I would have seen it... there is no body damage to the front end bumper of my car.. I just had the transmission replaced in this car, the sync module had to be replace since I had it.. the tow truck driver that picked up my car even said he had just picked up a 2013 Ford Fusion that had the exact same problem.. and the dealerships are telling people they are hitting something!!!!!

- Silver Spring, MD, USA

problem #3

Aug 062012

Focus 4-cyl

  • miles
Transmission shudders had it fixed twice front end want stay lined up have purchase three set of tires eating my tiers up had it lined up three times sick of this car it a lemon.

- Highpoint, NC, USA

problem #2

Jan 022012

Focus 4-cyl

  • 5,000 miles
I bought the 2012 Ford Focus sel on November 18th 2011 and first recall was Jan 02 2012 they reprogrammed the transmission and there was a 2nd recall and the reprogrammed the transmission again but im still having hesitation on startups and loses power as well but hasn't stalled yet but I thought few times it will stall out but it didn't. I hope Ford can fix the hesitation of this vehicle but if not then I will never buy a Ford again. Also the suspension is very hard on bumps. Feels like there is no shocks on the car. Very disappointed on my front windshield. Cracked when I only had 15,000 miles on the car.

- Clawson , MI, USA

problem #1

Jul 112012

Focus 4-cyl

  • 7,000 miles
The trunk lid is out of alignment the vehicle shudders at acceleration major suspension work required do to engineering and production engine shudders and clunks when shutting off rough idle and engine misses. Problems are inconsistent.

- Berryville, VA, USA