10.0
really awful- Crashes / Fires:
- 4 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 37,432 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Vehicle abruptly lost drivetrain power and came to a sudden stop in the left-hand lane of a major surface street in san jose. The vehicle suddenly displayed the warning 'stop safely now". attempts to restart or reboot the car failed leaving us dangerously stranded in moderate traffic for over 20 minutes until a nearby resident helped us to push vehicle to safety. All electrical systems on the vehicle continued to function but the vehicle was immobilized. Pushing the vehicle was very difficult, as if the brakes were engaged. The Ford dealer reported that the regenerative braking system was engaged and could not be disengaged. Ford dealership reported over 30 diagnostic trouble codes appearing on the vehicle that proved to be misleading. Inexperience of service team with electrical vehicles provided low confidence that they understood and repaired the cause of this failure. Ford Motor Company instructed the dealership to replace the electric motor and control module. Ford Motor Company agreed to refund or replacement of this vehicle.
- San Jose, CA, USA
- Auburn, WA, USA