The clutch assembly was reprogrammed on 11/14/14 at 14,219 miles. The assembly was replaced on 3/23/15 at 16,784 miles after waiting 1 month for the parts. On 7/5/16 the assembly was tested and failed. It was replaced on 9/1/16 at 25,262 miles after waiting for the parts. Within the first week after this third repair, the transmission was starting to slip again. Every time it has been worse than the time before. The last time the transmission slipped from 1st to 2nd gear. It stuttered, hesitated to the point of stalling, jerked and lurched forward when the 2nd gear finally engaged. There was no acceleration and it was a struggle to climb the smallest hill. This car is dangerous and frankly scares me to death. I have to wait to make a left turn on city streets until the traffic is very clear. The cars waiting behind me are blowing horns, cursing me and giving crude gestures. Merging onto the freeway is truly frightening. Stop and go traffic finds me stuttering along. Ford has known of this problem since 2011 and has yet to find a solution. They call it a service action when actually it should be a recall. This car is not safe. The slipping is not too bad now but it is getting progressively worse. It does not happen every time so I have to be alert to the problem whenever I stop and go. If the problem is any worse this time, it will be totally unsafe to drive. I have less than 26,000 miles on the car and it is not yet paid for. The resale/trade in value to dramatically decreasing if I can sell it at all.

- Oxford, MI, USA

The contact owns a 2013 Ford Focus. The contact stated that the vehicle experienced an unexpected downshift into neutral. The check engine warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission was defective; however, the remedy was not available due to the part being on a national back order. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was approximately 38,000. Updated 01/11/2017 consumer stated car was purchased in 2012 and taken to dealer several times for transmission, felt like it was running over a wash board when accelerating from a stop. Dealer stated there was nothing wrong. In 2/4/13 consumer had a head on crash. Updated 6/22/18

- Zachary, LA, USA

Vehicle engine/transmission shudders and lurches. Often, not being reactive to depression of gas pedal. I have been left in the middle of an intersection multiple times with a car that will not go, but rather shudders and doesn't gain propulsion.

- Highlands Ranch, CO, USA

The contact owns a 2013 Ford Focus. While attempting to accelerate, the vehicle jerked and hesitated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 22,000.

- Hodgkins, IL, USA

The contact owns a 2013 Ford Focus. The contact stated that the vehicle shuttered while attempting to accelerate from a complete stop. The vehicle was previously serviced per a manufacturer's customer satisfaction campaign; however, the failure recurred. The vehicle was not repaired. The contact stated that the shuttering on the clutch of the vehicle occurred intermittently. The contact also stated that the steering seized independently without warning. The vehicle was taken to the dealer where it was diagnosed that the electronic power steering gear failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,235.

- Mazomanie, WI, USA

The contact owns a 2013 Ford Focus. Whenever the accelerator pedal was depressed, the vehicle hesitated before accelerating. The dealer diagnosed that the transmission failed, needed a new computer chip, and reprogramming. The vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 37,000.

- Tomah, WI, USA

Tcm updated 3 times die to cel. 4th car wouldn't start or even engine turn over. Towed to dealer, after 9 days new tcm placed in car. Back at dealer for another 7 days. Car driving sluggish and only getting 20mpg. Ford dealer claims nothing wrong. Car feels like a pickup truck.

- Egg Harbor Township, NJ, USA

The contact owns a 2013 Ford Focus. When the accelerator pedal was depressed, the vehicle hesitated or jerked before accelerating. It was diagnosed that the clutch and seals needed to be replaced. The vehicle was repaired on numerous occasions, but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 19,366.

- Forsyth, GA, USA

Car was in motion in rush hour highway traffic at speed of 55 mph when engine went to neutral revving and would not move. Almost rear ended because of this. Car would show drive on the lcd panel but be in park. You could not move the shifter either. I had just left (5 minutes) an authorized Ford service dealer after having my car towed there from a previous occurrence and explained to the service people the exact issue as above but they said there was no issue and said my Focus was fine well obviously it is not and my understanding is that this has been a common complaint for this engine. To be driving at highway speeds and your coming to a stop is very dangerous thankfully I or my family was not harmed just mentally shaken. Please investigate this issue as it looks as if Ford is ignoring the problem. Thank you.

- Louisville, KY, USA

The contact owns a 2013 Ford Focus. While driving 40 mph, the vehicle lost power. In addition, the accelerator pedal was depressed, but the vehicle jerked and hesitated before accelerating. The check engine warning indicator illuminated. The vehicle was taken to a dealer on numerous occasions where it was diagnosed that the clutch needed to be replaced. The vehicle was replaced on numerous occasions; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 30,000.

- Townshend, VT, USA

I was driving on the highway going about 60mph when the car felt like it stopped accelerating. It felt as though the car was put in neutral. The car's prndl also began indicating that the car was in reverse when it was not. The car's screen then indicated that the transmission was faulty and needed to be serviced. I bought this car used from a dealership about two weeks ago.

- Orlando, FL, USA

The contact owns a 2013 Ford Focus. While driving approximately 10 to 35 mph, the vehicle lost power and would not accelerate when the accelerator pedal was depressed. In addition, the check engine light illuminated. The failure recurred numerous times. The vehicle was driven to a mechanic who diagnosed that the transmission module and clutch sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 100,400.

- Marlow, NH, USA

The contact owns a 2013 Ford Focus. When the accelerator pedal was depressed, the vehicle hesitated to accelerate, surged forward, and the transmission warning indicator illuminated. The vehicle was taken to the dealer where it was serviced per NHTSA campaign number: 15V813000 (electrical system); however, the failure recurred two additional times. The manufacturer was notified of the failure. The failure mileage was unknown.

- Southbridge, MA, USA

The contact owns a 2013 Ford Focus. The contact stated that the transmission overheated and the "pull over" warning indicator illuminated. In addition, the vehicle hesitated and stalled. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed an unknown software update. The vehicle was repaired; however, the failure recurred. The failure recurred on approximately four other occasions and was taken back to the dealer where the transmission was reprogrammed, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 22,000. Updated 09/20/16

- Norwalk, CT, USA

I purchased my 2013 Ford Focus SE brand new in June of 2013. I noticed the shuddering during acceleration immediately and mentioned it to someone at the dealership. I was told this was normal for it being brand new and that it would stop after awhile. We are now over 3 years later and it has not stopped. Someone finally convinced me to take it in. I've had several people that have been in my vehicle and can't believe that it does this and tell me that it is absolutely not normal. I took my car into the dealership a couple months ago and they said they reprogrammed something. This did not help. Took it back in again today and before even looking at it they are telling me that was I'm describing is normal and gave me a flyer explaining the transmission differences. I couldn't believe they thought I would buy into that. I immediately began researching the issue and am now finding out this is widespread. I'm beyond pissed. I was also involved in an accident on 11/13/14 in this vehicle where I hit the breaks and my car wouldn't stop right away so I rear ended someone. I just assumed I did something wrong but I couldn't believe that it wouldn't stop. I had plenty of room. The wheels did not lock up. The sensation I felt in the vehicle when I hit the breaks is hard to explain. It was as if I was pumping on the breaks as opposed to what I did, which was to put my foot all the way down full force.

- New Braunfels, TX, USA

Nov 2015, excessive transmission shudder on take off. Customer satisfaction program 14M01, 14M02. Software update program 15B22. Transmission control module electrical circuit failures (clutch replaced, tcm updated). June 2016, excessive transmission on take off, service engine light remained on, would not start-had to turn key several times before start. Software update 15B22: Customer satisfaction program 14M02, tcm replaced, tcm-PCM reprogram June 2016, unacceptable from Ford corporation. I asked service department if tcm had revisions to to correct problem, they did not know. So if replacing with same defective tcm this will be an ongoing problem. Was recommended to sell/trade car before 150.000 mile deadline on warranty. I have tried to trade in but no dealer wants because of known tcm ongoing problem. Next failure I will have it repossessed and let Ford corporate deal with it. Very unsafe to drive in my opinion with this ongoing tcm problem. Worst case scenario if tcm fails, vehicle will shut down completely and you have a Ford road side assistance number to call. Comforting ! unacceptable Ford corporation. I do not to appreciate Ford risking my families life for a problem they will not fix.

- Decatur, TN, USA

The contact owns a 2013 Ford Focus. While driving approximately 70 mph, the vehicle suddenly lost power and would not accelerate. After shutting the vehicle off and restarting the engine, the vehicle operated normally. The vehicle was taken to the dealer where it was diagnosed that the transmission module was faulty. The transmission module was replaced, but the failure continued. The vehicle was towed back to the dealer who was unable to duplicate the failure and no failure was found. The manufacturer was notified. The failure mileage was 13,500.

- Las Vegas, NV, USA

Since the first week of purchase the car has had trans failure. It has been in and out of the shop at least 4-5 times for repairs with no avail.. the transmission shudders, makes loud grinding noises, stalls, loses power then violently jerks when accelerating. Because of this many times I have narrowly missed hitting other cars causing an accident. I drive everyday with fear and anxiety, this car is downright dangerous. To top things off, suddenly, my rear drivers side door will not stay shut, . it appears that the latch is broken even though I rarely if at all open or close this door. There are so many issues with this car. Ford should be ashamed for this atrocity they brought upon their customers.

- Coachella, CA, USA

The car has jerked, shuttered, and shook from almost the day I bought it, I have battled these issues from the very beginning. It won't accelerate for a few seconds when I push on the gas I have almost been in an accident because of it. The flashers come on when I unlock my door, my horn doesn't work, my driver window doesn't work, I have had the clutch replaced, the cluster was fried twice, and the control module has been replaced. Then driving on the freeway my car engine revved way up and the rpms went to 7000 and I lost power to accelerate my car. I was in the middle lane when I lost the power to my vehicle I put my flashers on and coasted to the side of the freeway. Thankfully the freeway wasn't busy. The reverse also went out on my car. The car is now in the shop for the 6th or 7th time for the same issues but it is never fixed.

- Bardstown, KY, USA

I have problems with this car the day it from enterprise the transmission slips from first and second junks forward with foot on the brake had it at Ford dealer 4 times in a year they tried to fix it 3 times but still doing the same thing now I have to wait 8/11 weeks for them to fix it again, these cars should be, pulled off the road before someone gets hurt or killed and yes Ford tells to drive in because, I have free towing and enterprise is no help either they, tell, me the same thing, so I have a car in paying on and can't drive it, because no wants to help

- Coraopolis, PA, USA