During a road trip while on a highway onramp going mostly straight at gradual acceleration, experienced complete failure of the computer system, beginning with erratic changing of gears rocking me back and forth in my seat, to infotainment display shutdown, to engine stopping. Had to exit highway and 'reboot' the system to continue travelling. After initial repairs, still experienced harsh gear shifts up to and including present day. Gear shifts could easily affect the control of the vehicle. To my understanding, the fault is how the computer uses the dual-clutch system to shift gears. I have been told that at times, the car did not know what gear it was in. There have been multiple recalls regarding these issues with this and other Ford models with this clutch system. There are other work reports, but I was unable to fit them within your upload limitations.

- San Marcos, CA, USA

I can't start the car or it randomly will not start. I leave heading to work everything is ok, car starts no problem. When I get back into the car and try to drive home or store. Car will not start, dashboard says car is in park or neutral. When I turn key to the on position, I move the gear shift to other gears, still dashboard says it's in park. My T-mobile more than likely went out but, they can't replace it until my check engine light comes on for the codes for my tcm. If the problem for the car is known for having bad seals and tcm, why not just replace it. This will be the 3 time I have taking my car back to the dealer, and there only solution is reprogramming the car computer. I have taken it twice this week alone.

- Turlock, CA, USA

Purchased a used 2013 Focus in January of 2014. Drove fine for the first 6 month but since then have had it in the dealership 3 separate times for transmissions issues (in under 9 months) each time Ford claiming it fixed the issue. New hardware Ford is claiming to have put in the car is failing again. Latest failure occurred at an intersection where I lost the ability to accelerate completely and had to get out and push the car with other motorists to saftey. The car then had to be towed to the dealer. This nature of this failure is going to eventually cause some serious injuries and crashes if it hasn't already. Given the number of complaints I urge the NHTSA to open an investigation into this.

- Tucson, AZ, USA

The contact owns a 2013 Ford Focus. While driving at various speeds, the vehicle made a loud noise and jerked forward without warning. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the transmission control module and transmission failed and needed to be replaced. The vehicle was repaired under a manufacturer's recall, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage and NHTSA campaign number were unknown.

- Sumiton, AL, USA

Have had car in for multiple transmission issue's. dropped off to dealer was told clutch was bad and part is on back order.this will be the fourth clutch installed have talked to Ford and the BBB no help.the car has less than 60,000 mile been through four clutches and two tcm's. every four month car at dealership getting transmission work done.with all the issue's of the car value have decreased value. And will go upside down if trying to get rid of my lemon. I will never buy from Ford again and am very disappointed in there handling of the problems.

- Newport News, VA, USA

Transmission shudders when shifting from 1st to 2nd. It also shudders at higher speeds, sometimes violently. It has been in for service twice in less than a month. The first time they updated the computer and it still shuddered on the way home. The second time Ford reported that the vehicle "has the latest calibration and rpms are within Ford spec at this time."

- Bellbrook, OH, USA

I purchased my used 2013 Ford Focus in 2015 with no notice of the potential clutch/powershift recall by the dealer. In December I received the notice of recall and brought it to a dealer. They ran the software fix. It did not fix the clutch shudder, however they removed the open recall off of the safercar.gov site despite my reservations. The dealer was unconcerned, but told me it would take at least 6-8 weeks to get a new clutch and that that should fix the problem. The shudder has gotten so bad that the car is nearly un-driveable and unsafe when I do drive it to work. It shudders and won't upshift and won't accelerate which is very problematic when one is trying to drive in traffic and avoid hurting oneself, other drivers, or pedestrians. I took my complaint to Ford Motor Company as I wanted a loaner car or something until they could fix my car, however they have only given me a case number and told me that there is now no estimated date to get a new clutch for my car. I am now forced to drive an unsafe car as they are unwilling and unable to fix my car or find another solution for me.

- Earlville, NY, USA

Ford Focus purchased in 2013. Transmission in for repairs total of five times. Two of those five times, vehicle had to be towed back to dealer. First tow: Vehicle started shuddering violently while going 70 mph on expressway, " transmission fault" light came on, (two children in the car under the age of 9 as well), turned hazards on and coasted off onto a nearby exit and waited for tow truck. Second tow: Vehicle stopped, shuddered while exiting expressway, warning system came on "transmission fault: Service now". both times vehicle lost power, could not engage into gear. High traffic area on expressways, luckily was not injured. Non-tow repairs: Transmission shudders violently, has difficulty switching out of first or second gears, able to drive vehicle to shop, where it is serviced, but begins to have issues within several months of repairs each times, repeat of the same issues. This is an extremely unreliable and dangerous vehicle that loses power and has issues with the transmission locking up/failing at any given moment, despite multiple repairs and clutch replacements by a certified Ford dealer. This vehicle needs to be seriously reevaluated for safety.

- Lombard, IL, USA

On December 26, 2015 I bought my daughter a used 2013 Focus four door sedan with 46882 miles from a local dealership in annapolis, Maryland. The car drove very nice with no obvious problems. In early February this year my daughter noticed that the transmission made a loud rattling, shuttering noise from a stop. It now happens from pulling forward from every stop, like from a stop sign or traffic light. The cars feels like there is no power to the wheels and when the transmission catches it lunges froward. The transmission feels like it is shifting between first and second gear and vibrates badly. The symptoms are getting worse and now the symptoms are worse and it happens almost every time you start from a stop. It is also worse if you are on an incline or slight hill although the symptoms can occur on a flat road. The symptoms also occur in reverse. The problem is now happening almost all the time. The car does not appear safe to drive. The car currently has only 49000 miles. I bought this car for my daughter and now I can not let her drive it since she commutes 75 miles a day. My daughter now has to use her mom's car and since I am handicapped I can not drive the Focus so my wife has to and I feel she is at risk of injury or worse. I am over 50 years old and have never had a car do this. I have talked to other Focus owners and they all have the same problem. Someone has to do something to Ford to have them fix the transmissions before a death occurs. Not only do the dealerships not know how to fix the problems they are saying nothing is wrong. Please help us consumers who have been the victims of Ford new transmission. Ford has not fixed this problem which was reported in 2012...it is now 2016!!!

- Annapolis, MD, USA

The car shudders - and is worsening and will soon be inoperable - very dangerous. Took to dealer and they said it needs a new clutch but it would be 3 months or longer as they are out of stock. Ford issued an fsa and that is 14M01. Do they expect me not to drive the car for 3 months.

- Sussex, WI, USA

Car makes noise. Car sluggish when I give gasoline. Went to dealer about 5 times before dealer decided I had transmission problem. Dealer told me would only repair transmission. Waited for part. Went back to dealer to say car almost stalled. Was applying brakes at the time on highway. Out of concern for condition car was in, had car on cruise control to limit sudden application of gas or brake. Was on road for about 20 minutes on highway. I worried car would stall and cause accident. Dealer later said machine review of my car says it was drivable. Advised dealer if it almost stalls, it may stall. Dealer said: I will have to wait for part. It has been over 2 months, part not at dealer. Latest is that Ford corporation advised me part was sent 8 days ago. Dealer does not have part. Last 3 days dealer does not call back after I left messages to tell me status of part. Car is unsafe to drive, need to drive long distance, but I do not want to risk it. Waited for part since 12/6/2015. Dangerous highway incident was 1/1/2016

- Ridge, NY, USA

I have a 2013 Ford Focus and had to have a transmission module replacement due to the car intermittently, and with increasing regularity, refusing to start. I was fortunate enough to be in a safe parking lot when this started happening. In the dead of winter this can be a real problem, and depending on traffic conditions it could have been a lot worse. I am mainly filing this because the mechanic who fixed my car said that he had to go pretty far afield to find a new module because the area was (gaston county, nc) was out of them due to the frequency of problems with similar Ford models.

- Dallas, NC, USA

I have Ford Focus for 2 years from the first week on driving there is vibrating feeling and grinding sounds coming from the engine. When am at the stop light or in traffic when moving he vibration felt as if the engine is going fall out the car. I take it to the dealer to have a service done on it and I was told that there is a recall on the transmission module programming. A day later there is a pop up on my dashboard - transmission fault and its driving terribly. High compression sound coming from the engine and it slow down completely in traffic. I think this is at risk for an accident where drivers behind me and my safety. Ford should really consider the recall on these cars

- New Carrollton, MD, USA

While driving on the freeway at 65 mph the automatic transmission completely disengaged with a loss of control causing immediate slowdown. Unable to re-engage the transmission. Barely avoiding multiple car accident. There has been several recalls by the manufacturer regarding transmission problems.

- Santa Rosa, CA, USA

The transmission jumps and slips and on longer trips it gets to a point where the car is not safe to drive when you try to start moving it will bogg down and then it will take off and jump shutter we took it back to the dealer and they did rebuild the trans it run ok for about a month and the problem returned we took it back to the dealer and now they say this is normal for this car I can't see how this can be safe or normal to drive a car that jumps shutters and when you start out moving you can't tell if it's going to nose over and sit or take off my wife is scared to even drive this car any more and all Ford says is this is normal I have talked to some other Focus owners and most of them say the same thing that this transmission is not safe to drive and they all have the same issue

- Galena, MD, USA

TL

- Knoxville, TN, USA

The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the engine stalled without warning. The contact also mentioned that the gear failed to reverse the vehicle intermittently. The contact also stated that while attempting to accelerate, the vehicle hesitated. The failures was persistent. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 60,000.

- Los Angelos, CA, USA

2013 Ford Focus, bought new, in shop first week of purchase. Transmission shuttering and jerking as I pull out in traffic. Also dies when in reverse. Brought to dealership and they say its normal. Its not normal to be out in on coming traffic and not able to move and kids are screaming "go mom go. We are going to get hit." Not normal. Also software problem. Radio won't turn on, phone cell phone wont do anything until I pull over and shut off engine. Then it resets. This car has been in shop many times for same issues and they always say its fixed now. But same issues over and over again. Been in shop too many time to count. Now car is out of warranty and begin repaired under extended warranty. When extended warranty is out I will have to pay out of pocket. This has been by far the worst vehicle in history.

- Watson, LA, USA

I've had the transmission redone twice one at 58K the problem started at 31K and again at 86K two weeks later the same surging, jolting, loss of power is still happening. Ford Motor Co. And dealers are horrible to deal with. Ford Motor Co. Won't respond they take messages if you can actually talk to someone. There are thousands of these cars with this transmission which is crap. They need to discontinue use because the fix is not a fix. Someone needs to stop Ford from producing unsafe cars. Any time I drive this care the jolts start after second gear then it doesn' change gears correctly it's sluggish this happens on streets and highways or when slowing down and attempting to speed up it has very little power and I end up wasting a lot of gas so the mpg's aren't correct in rating. Vehicle health report in syn is a joke, it will tell you your breaks are ok and they aren't. it goes through a quart of oil every 6 K miles. Now it's hard to start I jiggle the key and it sometimes starts there's a loud clicking noise and all the lights and electronics flicker then it finally starts. Don't buy any Focus! I've submitted a previous complain not sure if this is even being read...I have all my service records. Don't have a scanner if you want to see them. Dealers initially told me several times I'm not "giving it enough gas" even though there was already a recall on the transmission and I had 30K on the care.

- Yuba City, CA, USA

Since purchase I have noticed a shuttering or hesitation with my transmission. I have searched online and noticed many people have had the same issue. When I purchased my car I also bought additional warranty, in which my dealership says will cover the faulty part in my transmission. If I do not use the warranty I receive my money back. I do not believe I should have to pay for a part that many people deem faulty. The selling point at the dealership was the powershift and part of the reason I paid the amount I did. I am not happy people all over the country have this issue and are expected to pay to fix it.

- Huntertown, IN, USA