The contact owns a 2013 Ford Focus. While driving 25 mph, the steering wheel stalled and the steering warning indicator illuminated. The vehicle was taken to the dealer (jones Ford casa grande, 1932 N pinal ave, casa grande, AZ 85122) where it was diagnosed that the steering pump failed. The vehicle was not repaired. The manufacturer was made aware of the failure and contacted the dealer, but no further assistance was offered. The failure mileage was 81,972.

- Casa Grande, AZ, USA

Car was parked for about an hour and when we went to leave we did not have any steering. Car was fine before we parked it.

- Casa Grande, AZ, USA

Power steering assist failure, the steering wheel is incredibly hard to turn when the vehicle is stationary.

- Apex, NC, USA

About 5 months ago, upon starting my car after being left overnight received an error message of "steering assist fault" and the steering wheel was incredibly difficult to turn. I turned it off and restarted it and the error message was gone and the steering was normal again. This would happen again twice over the next 5 months but it always corrected itself once I restarted the car. Earlier this week the error came on again but wouldn't go away and my steering wheel was difficult to turn. With difficulty I was able to get it to the dealership where after several days I was told the entire steering rack needed to be replaced. This car is less than 5 years old and has just shy of 78,000 miles on it.

- Dallas, TX, USA

Bought this car - had less than 2 years and the transmission failed twice. The transmission issues were covered under a recall. Steering assist fault/malfunction was happening. You'd shut the car off and turn it back on and it would fix itself. The steering assist fault come one while my daughter was driving and she could no longer steer the vehicle. Thank god she wasn't involved in a car accident and was close to our house. This seems to be a well-known defect in the Ford cars and Ford is offering no help to fix the issues. They are going to get sued because, sadly, this defect is going to end up killing someone. They are lucky my daughter wasn't hurt. This steering issue should be recalled. Lives are at risk and no one seems to care (especially Ford!). now Ford wants $2,500 to fix this defect. I don't think so! Ford will not get another red cent from me, ever! their steering defect could have cost my daughter her life! I'm ready for a class action lawsuit. I'm ready to fight! what is it going to take to get this defect recalled" an innocent life, maybe two? what" everyone is put on notice that there is a serious malfunction with this car and I know Ford already knows about it. They've had issues with steering in their other vehicles that have been recalled and they've had 100S+ (if not more) of complaints with this vehicle in particular regarding the steering. Ford turning a blind eye is completely unacceptable!

- Cranberry Township, PA, USA

Steering started off stiff. When starting car had to turn wheel to right for it to start without failing. Then just froze.

- Ontario, CA, USA

The contact owns a 2013 Ford Focus. While driving 5-10 mph, the steering wheel felt stiff and the power assist failure message displayed. The vehicle was taken to tom peck Ford (13900 automall dr, huntley, il 60142, (877) 841-2409) where it was diagnosed that the power steering system needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: 15742314. The failure mileage was 58,000. * consumer stated it occurred 3X in 2 months. Updated 11/9/18

- Pingree Grove, IL, USA

The contact owns a 2013 Ford Focus. After starting the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The power steering sensor also illuminated. In addition, while driving, the transmission malfunctioned and caused the vehicle to hesitate when accelerating. The vehicle was towed to the local dealer (coughlin Ford, 24001 U.S. rt. 23 South, circleville oh) where it was diagnosed that both the transmission and steering column were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 106,000. Consumer stated car had issues with clutch since it was bought. Updated 11/26/18

- Chillicophe, OH, USA

The contact owns a 2013 Ford Focus. The contact stated that the electric power steering (eps) failed to function. Also, the "steering assist failed" message flashed and the steering wheel became extremely tight while attempting to turn left or right. The vehicle was not diagnosed by the dealer or an independent mechanic. The manufacturer issued two tsbs for the steering, but there was no eps recall for this year, make, and model vehicle. The manufacturer was notified of the failure and suggested that the vehicle be taken to the dealer for diagnostic testing and repair. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 56,000. *

- Pingree Grove, IL, USA

Loss of power steering, wheel hard to turn and I have to use muscle power to steer

- Phillipsburg, NJ, USA

Steering assist failure. Lost power steering while backing out of garage. Stopped then turned vehicle off then on again and the fault went away.

- Bushland, TX, USA

We parked at a gas station for gas and when we started the car again, it showed "steering assistant fault" and it's so hard to turn the steering wheel. We almost called someone to tow the car. We went to a auto shop and the guy said nothing caused this, it's Ford's problem and we need to go to a dealer's to replace the steering gear. We went to a dealer and it cost 2100 to repair. And it's not under warranty.

- Saint Louis, MO, USA

The contact owns a 2013 Ford Focus. While driving various speeds, the steering wheel seized and the steering fault warning indicator illuminated. The dealer was not contacted. The manufacturer was notified and informed the contact to take the vehicle to a local dealer for diagnostic testing. The vehicle was not diagnosed or repaired. The failure mileage was 55,000.

- Sylvania, OH, USA

The contact owns a 2013 Ford Focus. While driving various speeds, the steering wheel seized and the steering fault warning indicator illuminated. Jim charlon Ford, Inc (269 South china lake blvd, ridgecrest, ca) was contacted, but the vehicle was not diagnosed since the VIN was not included in a recall and because of the diagnostic fee. The manufacturer was called, but the contact was not able to speak with a live representative. The failure mileage was approximately 104,000. The VIN was not provided.

- Ridgecrest, CA, USA

My steering gear has gone out with less than 100,000 miles on car. I have been reading and this is an ongoing problem with this car. I also almost hit a car during a turn when the steering stopped working. Not safe and is a lemon due to ongoing transmissions issues as well.

- Fair Bluff, NC, USA

At highway speed vehicle steering becomes unpredictable. At times the steering will have a 'loose' feeling where inputs are made with no response causing more input to be made then suddenly vehicle will turn causing an over correction and input needing to be made to correct the vehicles path which basically makes driver seesaw at steering wheel to keep vehicle in a straight line. Other times steering becomes hard to move out of centered position causing excessive effort to move steering wheel. Once moved out of center the above mentioned fight to keep vehicles path straight begins. When trailing behind another vehicle, especially semi trailers the vehicle becomes extremely unstable causing constant left and right steering inputs to keep vehicle from veering off highway. Small bumps or road ruts will occasionally cause steering wheel to snatch left or right. Vehicle alignment has been checked twice, tires were replaced, rotated and inflation checked. Ford dealership and independent tire shop have verified that there are no worn parts. Ford dealer states electric steering gear requires replacement. I have owned vehicle since it was new (5 years) and this condition has just started within the last several months.

- Crestwood, KY, USA

The power steering went out on the vehicle. Dealer says I have to replace the steering rack and have a new alignment - $2500 and not covered under any warranty. Car has only 65,000 miles on it.

- Goose Creek, SC, USA

The first problem was with the transmission, Ford extended the warranty to cover whatever the part was out to 150K miles. The second problem was the radio/sync system quit working. And as of today July 7 a steering assist fault warning is coming up on the dash. I did some research and the problem does not appear to be an isolated incident. The steering assist fault warning comes on when you start the vehicle, we have not seen it happen while in motion.

- Cincinnati, OH, USA

Power steering rack began to fail, took into shop and as they removed it to replace it it fell apart. I was advised by the shop that should this had failed on the freeway I could have died due to having zero steering ability.

- Minneapolis, MN, USA

The steering wheel completely locked up after receiving an alert message that read 'stop safely steering disabled'. extremely dangerous situation being left with no ability to steer the car. Had to have the car towed and power steering rack replaced

- Fairport, NY, USA