The contact owns a 2014 Ford Focus. The contact stated that while making a turn from a complete stop at an intersection, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road; however, the vehicle failed to restart and remained on the side of the road. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 13V523000 (Power Train); which the contact related to the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,800.

- Longwood, FL, USA

Driving and all of a sudden the engine light comes on while sitting at the light. Went to accelerate and it was like I was driving a stick shift and then it was a big jerk. The car has never done this. Pulled over in a parking lot and then was not able to reverse my car.

- Clarksville, TN, USA

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the "Transmission Malfunction" message was displayed, and the contact continued driving to the destination. Additionally, the message "Transmission Overheating -?" Pull Over Now", displayed and the contact stopped driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 103,000.

- Champlin, MN, USA

Transmission Control Module stopped working. The car is significantly below amount of miles when the TCM should stop working.

- Tacoma, WA, USA

The contact owns a 2014 Ford Focus. The contact stated that the message "Transmission Overheating" was display while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a Certified Mechanic who diagnosed the vehicle with transmission control module failure. The vehicle was not repaired. The manufacturer was informed of a possible recall but confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

- Langhorne, PA, USA

Improperly shifting, intermittently stalls in shifting and loses transmission power. Scan code PO902 Clutch Actuator circuit low Plus 3 other possible

- Mondovi, WI, USA

I have a 2014 Ford Focus. For years, the car has been shaking when I slow down and speed up. I never really cared because it got me from point A to point B. But now it stalls and won't shift gears unless I go to high RPMS. The check engine light is on and a mechanic told me the transmission needs replaced. I have a DPS6 transmission and discovered that it is part of the class action lawsuit and extended warranty. I called Ford and they told me to write a letter to their office of general counsel. I am worried that is a stall tactic so I want to report it here. I no longer feel safe driving this vehicle.

- Liberty, MO, USA

Car stalls and have had three car accidents and ford refused to pay for gas tank isoes and car does not start after it is used for a few mins. There is a serious mileage fluctuations and ford dealership tefises to repair failed recall and claim ford Corp will not pay for repairs so that is nothing to be seen. Car has been seen 3 ties after failed repair and ford will nit take any responsibility for tevlls that didn't work.. Ford might offered some repair program but honoring it is another matter. Ford is aware of car accidents and claim they rather be sues then Repair car.

- Los Angeles , CA, USA

In 2018/2017 I became aware of the extended ford warranty on the TCM for a period of Fords in which my vehicle fit under. It was difficult discussing this issue with ford in getting it in to be replaced under warranty but eventually I was able to get it in for a diagnosis and appointment. Meanwhile, the whole time my car has maintained shifting roughly even though it had gotten the supposed replacement - and the vehicle was sold to me this way from Hayes Chrysler in Lawrenceville, GA. ]About a month and a half ago, my car shifts rougher than usual and my check engine light comes on, I make an appointment with Ford since there is another extended warranty covering the TCM but the dealership fails to replace it and states that it needs a new clutch - when in fact it is reading a code unrelated to the clutch (P07A5).

- Chattanooga, TN, USA

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted into first gear and the transmission was slipping. No warning light was illuminated. The vehicle was taken to the dealer, who determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 42,000.

- Lexington, NC, USA

On June 10th 2025 the engine light came on in my 2014 Ford Focus and I lost transmission function. The car was slipping out of gear, completely losing power and speed between first & second gear and third & fourth gear. I pulled into traffic before realizing the issue and almost got hit by two oncoming vehicles - one locked up their brakes to avoid hitting me, the other swerved into another lane which thankfully was empty. Slowing down was difficult, it was very hard to stop and I lost reverse gear. The overall driving experience was very rough and jerky. Driving 3 miles home I almost got rear ended two times due to loss of power between first & second gear. Driving 6 miles to the Ford dealership I almost got rear ended 1 time & 1 time I could not completely stop until I was halfway into a busy intersection. I had no ability to backup and traffic was completely blocked in one direction until I was able to safely cross the other 3 lanes of the intersection on a red light!! Prior to this incident & since I bought the car with 12,000 miles in 2020, it ALWAYS had rough transitions between gears & sputtering/brief loss of power when accelerating from stopped. I formerly had a 2013 Ford Focus which had these same issues so I figured that-??s just how these cars drive with the Powershift dual clutch transmission. I had no idea that I should have been extremely concerned about the hard shifts & sputtering. I never received a single Customer Satisfaction Program letter from Ford about the clutch, leaking seals, or TCM warranty extensions and issues. If I had I would have brought my car in for service a long time ago. I am disappointed & dismayed that a recall has not been forced by the NHTSA. Ford has gotten away with putting unsafe vehicles on the road with little to no accountability. I, and dozens of others, could have been killed or severely injured while I was on the road in this unsafe car.

- Spring Grove, IL, USA

The contact owns a 2014 Ford Focus. While the contact-??s daughter was driving approximately 30 MPH, the lost motive power and started to decelerate unintendedly. The driver coasted to the side of the road; however, while attempting to turn around to return home, the vehicle failed to reverse as intended. The driver drove the longer route back to the residence because the vehicle failed to shift into reverse. The check engine warning light was illuminated but was off the following morning. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 86,000.

- North Saint Paul, MN, USA

Jerking or shuddering when shifting gears Delayed or harsh gear changes The check engine light is on Trouble accelerating or decelerating The car stalls or has trouble starting

- Oconomowoc, WI, USA

The contact owns a 2014 Ford Focus. The contact stated that while driving 30 MPH, the vehicle hesitated and lost motive power. The contact stated that the vehicle failed to accelerate or exceed 30 MPH. The message "Transmission Overheating" was displayed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train); the VIN was included but was already repaired under the recall. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 75,000.

- San Antonio, TX, USA

The clutch keeps giving out. It-??s been fixed 2 times and I have the same issue. It takes a bit in order for the car to generate power to go forward & it shutters when it moves froward when pushing on the gas. It can sometimes move forward a bit when placed in reverse and same thing when I shift to move forward from a parking mode it will go backwards a bit forward a few seconds then moves forward. It also shutters a lot more after I been driving longer distances. It-??s a scary feeling when it shutters really bad, makes it feel like the car is going to power off.

- Moses Lake , WA, USA

The contact owns a 2014 Ford Focus. The contact stated while her daughter was driving 30 MPH, the vehicle started to stall with the message "Transmission Hot - Wait 5 Minutes" displayed on the instrument panel. The contact pulled over and allowed the vehicle to cool down; however, the vehicle failed to resume normal operation. The contact stated that despite the message being repeatedly displayed on the instrument panel, the contact's daughter was able to coast the vehicle back to the residence. The following day the vehicle was towed to a dealer where the clutch assembly was replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer also referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 124,624.

- Kokomo, IN, USA

Car shakes and shutters while shifting between gears, no other warning system came on to let me know about the transmission issues prior to this day.

- Hutchinson, KS, USA

I am submitting this complaint because Ford Motor Company is refusing to honor its Customer Satisfaction Program 14M02, which extends warranty coverage on the Transmission Control Module (TCM) for certain 2012-?"2016 Ford Focus vehicles. The 14M02 program extends TCM coverage to 10 years or 150,000 miles from the original warranty start date, and according to updates from Ford, offers a on updates from Ford, offers a one-time repair for TCM failure through June 30, 2025, regardless of mileage or vehicle age. My vehicle experienced issues delayed shifting, transmission failure, or loss of which I have been told is caused by the faulty TCM covered under this program. However, both Ford and the dealership have refused the repair, claiming the program does not apply-?"despite my vehicle falling within the described criteria. I have found the official 14M02 program bulletin online (e.g., via TSBSearch.com) and spoken to other owners who have successfully received the repair. I believe Ford is failing to uphold its Please investigate Ford-??s refusal to honor the TCM extended warranty under Program 14M02 and help ensure affected owners receive the repairs they were promised, especially prior to the June 30, 2025 deadline public warranty commitments, potentially putting drivers at risk due to sudden transmission failure. The company-??s inconsistent handling of these repairs raises serious concerns about fairness, accountability, and public safety. Ford has failed to properly diagnose the issue and misled me regarding the coverage of the TCM under the 14M02 warranty. Despite having paid for diagnostics and extensive repairs, my vehicle continues to have the same problems, which should be covered by the 14M02 warranty, and Ford refuses to address the underlying TCM issue. This not only causes significant financial hardship but also leaves me with an unsafe and unreliable vehicle.

- Philadelphia , PA, USA

On [XXX], we reported the vehicle to a local dealership that it was running rough, with hesitation at acceleration, then a sudden surge of speed; stalls at low speeds/while idling at stop lights; and unexpected increases in RPMs when driving a constant speed. This left my son feeling very unsafe and at risk for accidents. We took the vehicle to the dealership for inspection, suggesting it may be the Transmission Control Module causing issue (for which we've received two notifications about the warranty recall). The dealership said that there was no issue with the TCM and refused to perform the repair. (The dealership said that any repair could not be covered because there was no error code related to the TCM, even though the symptoms were as described in the warranty recall letter.) The dealership instead replaced the canister purge valve. On [XXX], approximately 2.5 weeks later, my [XXX] son was driving this vehicle when he got a transmission warning light indicating an urgent repair. He barely got the car home (at midnight) and was unable to put it in reverse to park. We took the car to the dealership for further inspection. The dealership said that the entire clutch assembly needed to be replaced, for $4100. Based on our research on past class action suits and recalls, it seems like the deterioration of the clutch assembly may be directly related to the TCM issues. However, the dealership has said that... > There's no error code related to the TCM so they can't say whether it is related > Without an error code, the TCM itself can't be replaced, nor can they associate the needed repairs to the TCM > Clutch repair was covered but only to 10 years (this vehicle is low mileage, but 11 years old). Consequently, we are expected to bear the burden of the entire $4100 cost ourselves for a known issue that resulted in thousands of recalls and repairs. Furthermore, this issue should've been caught much earlier given the information we've provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

- Tualatin, OR, USA

The contact owns a 2014 Ford Focus. The contact stated that the vehicle was shaking and shuddering while accelerating. The contact stated that there was a rattling sound coming from the vehicle while attempting to accelerate. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the clutch had failed and needed to be replaced. The vehicle was repaired. The failure persisted and the vehicle was returned to the dealer who diagnosed the same failure. The clutch was replaced a total of three times. The failure was persistent. The contact was informed that the clutch needed to be replaced; however, the vehicle was not repaired due to the vehicle no longer being under warranty. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 34,720.

- Buffalo, WY, USA