10.0
really awful- Crashes / Fires:
- 23 / 3
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 39,661 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
When driving vechical it will sometimes shutter when going up an incline and when I stops at a stop light or sign and I accelerate the car to go the car will lung forward at times. I have a little over 17,000 miles on my car and as of August 7th 2017 the cluches have to be replaced by a Ford dealership.
- Camdenton, MO, USA
The contact owns a 2014 Ford Focus. While attempting to accelerate to approximately 70 mph, the vehicle failed to respond or would jerk excessively until the desired speed was reached. Broadway Ford diagnosed that the clutch failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The contact returned the vehicle to the dealer who diagnosed the same failure. The contact was informed that the failure would continue despite a repair. The vehicle was not repaired and the contact traded in the vehicle. The manufacturer was made aware of the failure and opened case number: 12381390. The contact stated there was a class action lawsuit; however, because the vehicle only received diagnostic testing regarding the failure twice rather than at least three times, the contact was not able to receive reimbursement. The approximate failure mileage was 21,000.
- Greenbay, WI, USA
The transmission on this vehicle is terrible. I have taken the car in for the recall on the clutch assembly but that has not helped the issue. There is major hesitation when first apply the gas pedal at take off and it cause the car to "jump" or hesitate. This as almost caused accidents on may occasions and you have to be really careful when pulling into the flow of traffic. I feel that it is a real safety issue and I am not sure what the fix is since they have repaired it once already. It doesn't happen on a highway, it only happens when taking off from a stopped position. This has been an on going issue since I purchased the vehicle. It is the last Ford product I will ever own, bad design
- Vienna, WV, USA
When driving at low speeds transmission shimmers and there is hesitaion. Also when staring off from a stop the car is slow at accelerating. Windshield wipers when set to low or high only run for a few minutes then switch to intermittent. I was almost in an accident today telraveling at 50 mph because the windshield wiper issue in a bad storm wipers stopped and went to intermittent. The power train issue started in 2015.
- Brattleboro, VT, USA
Delayed acceleration and problems with downshifting result in unsafe movement. These unsafe conditions occur when accelerating from a stop, decelerating, and while in motion on city streets and highways. The clutch has been replaced twice and yet the problem continues. My vehicle only has 38,000 miles on it. These problems have been present since the day I drove the brand new car off the lot. I have not been in an accident because of this yet, but feel very unsafe and an accident is inevitable. Ford service has been unable to fix the problem.
- Advance, NC, USA
The contact owns a 2014 Ford Focus. While driving approximately 45 mph, the vehicle did not accelerate when the accelerator pedal was depressed. The contact called the manufacturer and was advised to bring the vehicle to the dealer (peacock Ford in maitland, Florida) for diagnostic testing. The vehicle was diagnosed as having clutch failure. The vehicle was repaired. The contact stated that the failure recurred four other times and the vehicle was taken to sun state Ford in orlando, Florida. The clutch was replaced again, but the failure recurred. The approximate failure mileage was 29,000.
- Ocoee, FL, USA
2014 Ford Focus. Consumer writes in regards to transmission slips and shudders. Consumer states vehicle has manual transmission disguised as automatic transmission. The consumer was advised by the dealer that vehicle was operating as designed. The vehicle was reprogrammed and the clutch was replaced. The failure worsened. The maufacturer was contacted, but did not offer any assistance.
- Iowa City, IA, USA
The contact owns a 2014 Ford Focus. While the vehicle was at a complete stop, the contact depressed the accelerator pedal and the vehicle jerked, stalled, and the check engine warning indicator illuminated. The contact was able to restart the vehicle after several attempts. In addition, the contact experienced a failure with the gear shifter changing gears. The vehicle was taken to the dealer (monaco Ford, 767 new london turnpike, glastonbury, ct, 06033, ) where it was diagnosed that the E-vap chamber failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted and made aware of the failure. The failure mileage was approximately 20,000.
- Glastonbury, CT, USA
Ford Focus will lose power on the highway. Ford told me that's how the car is and that the clutch on the Focus and fiesta are faulty from the factory. The car is a 2014 with 62,000 miles.
- Coppell, TX, USA
The contact owns a 2014 Ford Focus. The contact stated that while attempting to accelerate, the vehicle would experience severe jerking and vibration when shifting gears. The vehicle was taken to the dealer jurgeson Ford located in rich field, Utah where the vehicle was diagnosed that the clutch was faulty and needed to be replaced. The clutch was replaced but approximately 4 years later the failure had reoccurred. The manufacturer was not notified of the failure. The failure mileage was 24,000.
- Minersville, UT, USA
There is a problem with my tmc which controls my clutch. The tmc had to be recalibrate a year and a half ago and a new clutch need to to be installed. When there is an issue the car "shudders", loses speed, has trouble merging into traffic or taking turns. Again my car felt the same way. Apparently this time there is nothing wrong with the tmc, but the clutch needs to be replaced again, just about 18 months later. To have my clutch replaced twice within three years seems absurd. Even the dealership notes that the clutch package put in my car the first time had known issues and weren't that great. This is a safety concern for myself and others on the road. I'd hope Ford or someone looks further into this. There seems to be a class action law suit in the works, but I at least wanted to voice my safety concerns. Kindest regards
- Worcester, MA, USA
On May 6, 2017 while driving on the highway at approximately 55-60 miles per hour, the engine suddenly propulsion, and effectively stalled. The check engine light came on simultaneously. (it was not on before). The vehicle slowly lost power. I was able to get it off the highway and safely into a parking lot. I had it towed to a nearby Firestone, which ran a diagnostic which revealed that a portion of the engine was defective and has resulted in splicing of wires, which needed to be replaced. I was informed that there is a technical service bulletin, #14-0215 but that for is refusing to pay for the repairs even though the vehicle still is under powertrain warranty. The vehicle seized and effectively stalled on the highway without warning, and I'm lucky that no one was harmed. See attached invoice for repair information.
- West Hartford, CT, USA
On accelerating car will jerk /stutter as in not go..this happens also after slowing to go through a dip then accelerating to go again, happens after slowing to make a turn.also.happens when accelerating to go up inclines sometimes to as if it can't decide what gear it wants to be in..my car has an automatic transmission..sometimes scared me cause will do it when I'm pulling into on coming traffic..and car won't go.I have contacted service dept at Ford and they told me this year vehicle was known for this..I again have scheduled an appt for it to be checked..this has been going on since I first acquired my car in Aug 31 2016...
- El Cajon, CA, USA
When beginning to accelerate the transmission has a delay and/or a 'buck' causing hesitation or unwanted surge in acceleration. I have had this to the dealer soon after purchase and they did not resolve.
- East Waterford, PA, USA
The contact owns a 2014 Ford Focus. The contact stated that while accelerating from a red light at 4 mph, the vehicle jerked forward as the clutch slipped. The vehicle was taken to ramsey Ford located at 1233 telegraph rd, rising sun, md 21911 where it was diagnosed that the clutch had failed and needed to be replaced. The vehicle was repaired. The failure recurred two more times. The vehicle was taken to ramsey Ford each time, given the same diagnosis, and given the same repairs. The failure then recurred a third time and the vehicle was taken to a dealer located at 1701 belair rd, bel air, md 21014, where it was diagnosed that the clutch had again failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 20,000.
- Pylesville, MD, USA
The contact owns a 2014 Ford Focus. The contact stated that the vehicle failed to accelerate from a stop. The contact had to remove his foot from the accelerator pedal in order for the vehicle to accelerate. The failure recurred four times. The vehicle was taken to the jc lewis Ford dealer in savannah, ga where it was diagnosed that the clutch failed due to age and needed to be repaired. The vehicle was not repaired. The contact stated that a few years ago, the transmission was reprogrammed, but the failure recurred. The manufacturer was made aware of the failure and informed the contact that his VIN was not included in a recall. The approximate failure mileage was 75,000.
- Midway, GA, USA
The contact owns a 2014 Ford Focus. The contact stated that while driving at approximately 25 mph and when the vehicle needed to switch gears, it failed to down shift. The contact attempted to reverse the vehicle to avoid being in traffic however the reverse function failed as well. The contact had the vehicle towed to the koons silver spring Ford dealer who diagnosed that the transmission and clutch failed and needed to be replaced. The dealer informed the contact that the clutch had previously replaced on June 10, 2015. The manufacturer was made aware of the failure and informed the contact that the repair was previously provided due to the customer satisfaction warranty which had since expired. The approximate failure mileage was 54,000.
- Baltimore, MD, USA
Bought a 2014 Ford Focus 1/17/16and 6 months after owning it, the vehicle shuddered when taking off at a green light, had lost power around corners. Got a recall notice June 2016 got a new clutch and transmission power train. January 2017 problem persisted brought it back to the dealer they said its over 60,000 warranty and have to pay cash for the transmission repair. Could not drive the car safely it would not shift. Brought it back without recall notice June 20, 2017, and the dealer said they will file a 360 on repair of the clutch. Waiting for the dealer to call now 6/21/17. I need a reliable car for work and my family and can not drive this car. So scared driving it 3/4 close calls and rear ends. It sits as I pay for it every month.
- Brooksville, FL, USA
The contact owns a 2014 Ford Focus. While driving at any speed, the vehicle hesitated and vibrated without warning. The vehicle was taken to the dealer (tristar Ford in blairsville, pa) where an unknown recall repair was performed. The failure recurred several times after approximately three months. The manufacturer was made aware of the failures and stated that there was no recall available. The failure was not repaired. The failure mileage was approximately 49,000. Updated 11/02/17
- Blairsville, PA, USA
- Laguna, NM, USA