10.0
really awful- Crashes / Fires:
- 22 / 3
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 39,941 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Ford Focus. While stopped at a traffic light, the vehicle rolled backwards suddenly. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to have the software updated. The vehicle was repaired, but the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 200.
- North Olmsted, OH, USA
The contact owns a 2014 Ford Focus. The contact stated that the vehicle experienced violent jerking and hesitation when accelerating from a complete stop. The failure occurred without warning. The dealer diagnosed that the failure was inherent to the vehicle's transmission. The vehicle had its software updated, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 100.
- Alliance, OH, USA
I've have had to have three updates done for the transmission. About a month ago, I almost got killed pulling onto a country highway, due to inability to pick up power and they had to replace the clutch. Today, the car had to be towed to the dealership due to lack of power, hesitating, and odd noise while driving. This car isn't 2 years old, and it's been constant problems.
- Crete, IL, USA
While driving on city streets the transmission slips and jerks and sounds like it's going to fall out of the vehicle. This is a known issue by Ford with this vehicle and is unsafe to drive, especially merging into traffic. Ford needs to buy all these vehicles back! this continues to happen on a daily basis. It's been in for repair twice and a recall once. Still not fixed. I would sell this car if I could but the value has dropped significantly due to this known issue.
- Visalia, CA, USA
The contact owns a 2014 Ford Focus. The contact stated that the vehicle jerked violently when the accelerator pedal was depressed. The failure occurred without warning. The vehicle was taken to the dealer, but the diagnostic results were not disclosed. The vehicle was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 200.
- Westland, MI, USA
Power loss to drive train and vehicle displays "stop safely now" message. This had happened repeatedly while vehicle was in motion on public roads.
- Alameda, CA, USA
My transmission has been progressively getting worse on my 2014 Ford Focus. It shudders, jerks, and hesitates when I start accelerating. I took it to the dealer for service and they have to change the clutches which takes them 8 days! the car has only 27,500 miles on it.
- Chino, CA, USA
Clutch in automatic transmission is stalling, car shutters at 24,000 miles. Car doesn't want to go up hills, and acts mine it's stalling out when you pull out. This is my daughters car and I do not feel she is safe.
- Canton, NC, USA
Within the first 10,000 miles of ownership the transmission in our 2014 Ford Focus has been rebuilt and the clutch has been rebuilt/fixed as well as multiple software updates applied, and we have complained every time we take the car in for service that the transmission is still broken. It shudders, jerks, rumbles, hard shifts and even comes close to stalling with no acceleration/movement at times. I fear driving it that I cannot take off from a stop safely without the transmission failing and I will end up being hit by another vehicle as a result. This transmission is dangerous and will result in accidents. Worst transmission I have ever owned and Ford will not fix nor buy us out of the car...its a lemon!
- Fairfield, OH, USA
Since since bought this car brand-new in 2014 there has been a grinding stuttering shaking and jerking of the transmission when in motion. This happens whether the car is on the highway or at a low rate of speed but mostly when driving forward from park. Ford attempted to upgrade the software to the transmission several times which has never worked. This is a known issue to Ford and they are claiming that it is a characteristic of the transmission and it is normal activity. The transmission shutters and jerks so much that the car will not shift and will not move forward appropriately and I have come close to getting rear-ended several times because the transmission cannot catch up with the acceleration. I am asking Ford for assistance in trading the car in since the value in the car depreciated so much because of all of the transmission issues and they are refusing to help me.
- Uncasville, CT, USA
The contact owns a 2014 Ford Focus. While driving 30 mph, the engine hesitated and attempted to stall. The transmission warning indicator illuminated and the vehicle would not shift into reverse. The vehicle was taken to a dealer, but was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 15V813000 (electrical system). The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
- Port Republic, MD, USA
My 2014 Ford fous has a shuddering and shifting issues on acceleration. Sometimes my car will not go into gear. Ford keeps telling me that is normal and to bring the car in if the check engine light comes on. My fear is that this will happen in a intersection causing a accident. Ford is just dragging thier feet on this issue until the warranty expires and consumers like me are left with the bill. Ford knows that there are problems and refuses to fix it. Does it take the motoring publc to lose lives before anything is done?
- Maple Grove, MN, USA
Transmission hesitation from a stop, typically in gear (drive or sportmode), sometimes severe, causing jerking. Been happening literally since I've owned the vehicle, but seems to be now more pronounced, especially after longer drives. On the highway with stop & go traffic, and this problem is very unsettling and dangerous.
- Smithfield, RI, USA
Transmission jerks violently at low speeds, dangerous and undrivable.
- Everett, WA, USA
When stopped at a light or something, car hesitates like it's gonna die. The RPM's shoot way up and if I go to brake, they like almost get stuck in high RPM. Transmission shutters. Tire pressure warning light stays on when I've checked the tires pressure and everything
- Shelbyville, KY, USA
The contact owns a 2014 Ford Focus. While driving 10 mph and depressing the accelerator pedal, the vehicle shook and lost power. The failure recurred numerous times. The vehicle was taken to the dealer where it was diagnosed that the transmission computer needed to updated. The vehicle clutch was replaced; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 18,000.
- Ashley, PA, USA
We bought this car to have a safe, reliable vehicle. I live in a mountain community with plenty of wildlife and very few other drivers on the road. My car broke down on the mountain highway when leaving for work at 5:15am. I got barely 2 miles from home and I lost power and the check engine light came on. The car would not accelerate more than 10 miles per hour and jerked, hesitated, made grinding noise. It has hesitated from take off since we've had it. We received a recall notice and took it in immediately. That did nothing to take care of the problem. Now it stopped running completely and the check engine light came on. It was towed to the shop and we have been told that the part (tcm module) is on back order and we could be without our car for 1 to 8 weeks. They could care less that this is our main form of transportation and I will have to get a rental in order to get to work in order to make car payments for a car I can't drive. I escalated my concerns all the way up to corporate customer relations at Ford. So going into the weekend I had no help at all from anyone at Ford and was forced to obtain a rental at my cost. So far I'm looking at $300 and praying that my car is back before I have to return the rental. This is a bunch of [xxx] from Ford. It's all over the internet the issues with these cars. For them to not provide assistance with rentals is the worst possible service ever. I bet they sure will expect my payment on time won't they? I've filed claims with a lemon law attorney and a class action lawsuit attorney. As well on carcomplaints.com, center for auto safety and NHTSA. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Forest Falls, CA, USA
We are experiencing exactly the same issue as many other people (41) reported on this website and more people on other websites on internet. NHTSA conducted official investigation on this issue (NHTSA action number: PE13031). We have to unfortunately report that Ford has not addressed this issue till this date (9-3-2016). Our car was multiple times in different Ford dealerships but none of them were able to resolve the issue. The replaced battery, high voltage harness, reprogrammed PCM and tpm modules several times but the serious safety issue is still present. We have experienced this issue more than 10 times since 2014 (we stopped counting), even 5 times in one day. Issue: The vehicle, while in motion, suddenly loses power and driver receives a red triangle indicator and the message "stop safely now" in the instrument cluster. Driver unfortunately cannot stop safely because the vehicle losses all engine power and is decelerating very fast so the driver doesn't have time to pull over while in traffic or driving on a freeway. We would like NHTSA to take action again as the issue was not addressed in 2013 as stated under NHTSA action number: PE13031. This is safety issue not only for the driver and vehicle occupants but also for other people in surrounding vehicles.
- Concord, CA, USA
Focus 2014 been in the dealer ship in fairfax..ted's for over a month now.I called 4 times and no one answers my calls or return them...I don't need the car any more since I had to buy another one..I shakes when ever you it starts moving very violently and constantly stall for no reason it's not going anywhere and have some sounds that the whole engine is about to break...the seat belt don't work all the time or the air bags offen start beeping on the dash bord...it's been a really ruff ride for a car that has less then 30000 limes on it...it's been a real problem and headache since I got it...returned it to check few time but nothing...can they pay for my car value"?? or my laon?"
- Fairfax, VA, USA
- Jackson, OH, USA