10.0

really awful
Crashes / Fires:
22 / 3
Injuries / Deaths:
9 / 0
Average Mileage:
39,941 miles

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« Read the previous 20 complaints

problem #314

Sep 172015

Focus

  • miles
I have a 2014 Ford Focus SE hatchback. It was bought brand new in September 2014. I was back at the dealership on September 17, 2015 with 17,000 miles because of the shuddering &, hesitations coming from the transmission while driving, stopping, and accelerating. My clutch was replaced on October 15, 2015. I was back to the dealership on January 8, 2016 and again on March 10, 2016, for a "computer reset". the jerking, shuddering, grinding, and stalling have yet to cease and it's becoming more of a hazard & extremely stressful to drive the car on a daily basis. I have to drive 100 miles a day round trip for work. The serviceman at mike reichenbach said it would never be more than 80% due to the type of clutch in the transmission is for a straight drive vehicle. As of today my car is just as bad as ever if not worse, I have been fortunate so far as not be in an accident, but looking for it to happen anyday with the issues in the transmission. I fear for my safety every time I have to stop for any reason because of this stall, hesitation and sometimes slow on acceleration.

- Mullins, SC, USA

problem #313

Aug 012014

Focus 4-cyl

  • Automatic transmission
  • miles
2014 Ford Focus. Consumer writes in regards to automatic transmission shudders on acceleration and clutch has kicked out of gear into neutral. The consumer stated the transmission has been a problem since the first day, the vehicle was purchased. The transmission was reprogrammed a couple of times, but to no avail. The dealer then stated the clutch was bad. However, the parts were not available.

- Charlotte, MI, USA

problem #312

Apr 142016

Focus

  • 82,000 miles
My 2014 Ford Focus is experiencing shuddering issues when shifting between first and second typically. I have taken any end to get the recall done on it for the reprogramming and it helped at first but now the shuttering has continued after about 6 months.

- Garden City, MO, USA

problem #311

Mar 182016

Focus

  • 16,700 miles
I just bought this car 1 month ago and when it is at a stop and you hit the accelerator, it shudders between 1st and 2nd and between 2nd and 3rd. It is getting worse the longer the problem goes on. I have taken it to parkway Ford in winston salem, nc and was told it was a common problem and that the part has been ordered and could take 3+ months before it will come in and my car can be fixed. In the meantime, I am driving a car that acts like it's going to stall out in the middle of the road. Having to wait possibly 3 months for the warranty repairs to be completed is unacceptable.

- Winston Salem, NC, USA

problem #310

Jan 012014

Focus

  • 15,000 miles
I have a 2014 Ford Focus SE hatchback. It was bought brand new in August 2013 and paid in full. I was back at the dealership at less than 15,000 miles because of the grinding, stalling, hesitations, and jerking coming from the transmission while driving, stopping, and acceleration. My clutch has been replaced twice and I have been back to the dealership countless times, for a "computer reset". the jerking, shuddering, grinding, and stalling have yet to cease and it's becoming more of a pain to drive the car on a daily basis. All of the servicemen say the same thing: "it will adjust to your driving or it's supposed to feel that way". I am currently waiting on a new clutch to have it replaced one again. I feel as if I am now stuck with this vehicle with no hope!

- Loris, SC, USA

problem #309

Apr 112016

Focus

  • miles
Bought car brand new in June 2014. Have had transmission redone. Now having same issue again. Front seat belts replaced. Now need replaced again. Have had dealer repair outside door skin on front passenger door due to Transport damage. Had to take car in to have interior door repositioned due to poor dealer workamanship. I have had this car in for repairs more than any vehicle I have ever owned. Car currently has about 33,000 miles on it.

- Independence, KS, USA

problem #308

Jan 032016

Focus

  • 6,000 miles
The contact owns a 2014 Ford Focus. While driving 65 mph, the accelerator pedal was depressed and the vehicle accelerated in excess. The vehicle was taken to a dealer where it was diagnosed that the shifting gear and the linkage in the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred and multiple warnings were displayed across the message board. In addition, the contact stated that the gear shifter was shifted in park and the reverse position and failed to shift out of those positions. The manufacturer was notified of the failures. The failure mileage was 6,000.

- Killingworth, CT, USA

problem #307

Jun 152015

Focus

  • 3,000 miles
My car has 33581 miles and already put second set of tires on it. The problem is that the transmission is no good. Problem started at 3000 miles when the car totally shut down in the middle of traffic on the interstate between sylva, nc and waynesville, nc. The car will not take a hill without spinning tires, it even does it at red lights....help.

- Bryson City, NC, USA

problem #306

Sep 302015

Focus

  • 19,000 miles
The contact owns a 2014 Ford Focus. While driving 65 mph, the transmission jerked excessively. The contact had to slowly remove his foot from the accelerator pedal to stop the jerking. In addition, the horn and the alarm system no longer worked. The air bag warning light illuminated on and off while the contact was driving. The manufacturer was notified. The vehicle was not diagnosed nor repaired. The VIN was unknown. The failure mileage was approximately 19,000.

- Tannersville, PA, USA

problem #305

Feb 032016

Focus

  • 46,000 miles
The contact owns a 2014 Ford Focus. While driving 60 mph, the vehicle vibrating violently without warning. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced or rebuilt. The vehicle was repaired with a rebuilt transmission twice, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 46,000.

- Muskegon, MI, USA

problem #304

Mar 282016

Focus

  • 22,671 miles
Have had the vehicle for just over a year. Had performed well until about 20,000 miles. I do a lot of driving ferrying children to and from school, to sporting events, getting myself to and from work. The vehicle began to hesitate and it seemed like there was a timing issue with the shifting mechanism. I often had to mash down on the accelerator to get it to advance. It is very tricky in traffic esp. On the interstate. We are obliged to use I-10, the busiest highway in America, and to go across the I-10 Mississippi river bridge where such hesitation and lack of control of speed could provoke a fatal accident. Took it to the dealership, the service manager implied that I didn't know how to drive it correctly given that it is not truly an "automatic" transmission. Mind you it is not marketed an anything but an automatic. They performed some kind of computer adjustment. The problem continues to manifest itself however especially after the car has warmed up. Took it back in and the service guy was not very helpful, still implying that I just needed to adjust my method of driving. Am now waiting on a new set of clutches that will "repair" the problem but not get rid of the "shuttering". I have not been given a loaner car in the interim and continue to subject my children to these unsafe conditions. There is obviously a design flaw in this transmission and Ford needs to own up to it and do what is right for customers before there is a major accident and fatalities.

- Port Allen, LA, USA

problem #303

May 012013

Focus

  • miles
I have been dealing with this issue since just months after purchasing my brand new Focus. As I have been told that while the vehicle is an automatic transmission, it uses a clutch in the transmission like a manual, resulting in an issue with shifting. When accelerating, the vehicle shutters and hesitates, causing severe issues during stop-and-go traffic or in city driving. Additionally, after the shuttle, the vehicle will do one of two things. It will either jerk forward or do nothing at all after letting off the gas pedal. Because you never know which it will be, keeping at least 20 feet (usually more) away from the vehicle in front of you is necessary to avoid an accident. Additionally, the vehicle experiences this while merging on an express way. The RPM gauge will show a significant increase as well as the sound, but the vehicle will not react as the rpms show. It will hesitate and then either jerk forward, or nothing at all. I have taken my Focus to multiple Ford service departments and each time, the dealership does not provide a permanent solution. They will explain that they fixed it, either by installing a new clutch, or giving it a system update, and each time the problem continues back. I have taken my vehicle to dealerships who have acknowledged the problem and have not been able to solve it five separate times. Most recently, I have notice the issue becoming more severe - especially after driving long distances. This is absolutely unacceptable and I am extremely disappointed in Ford for not stepping up and taking ownership of this issue.

- Ortonville, MI, USA

problem #302

Oct 052013

Focus

  • miles
The contact owns a 2014 Ford Focus. While accelerating from a stop at low speeds, the vehicle hesitated to accelerate and shuttered without warning. In addition, there was an abnormal sound emitting from the vehicle. The vehicle was taken to a dealer where it was diagnosed that the transmission needed to be reprogrammed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer, but the failure was undetermined. The manufacturer was notified of the failure. The failure mileage was unknown.

- Jim Thorpe, PA, USA

problem #301

Feb 122016

Focus

  • 28,000 miles
Bought car February of 2016 at 28,000 miles, car started hesitating, stuttering, vibrating at acceleration. Other times, it feels like it is going to just take off on its own. I took the car in to Ford and was told that it was the clutch and it would tak 8-12 weeks for the part to come in and in the mean time I can drive the car without worry. I do worry because my son just got his license and I am afraid that the hesitation will cause an accident. I did some research and noticed that this is something that a lot of Focus owners are dealing with. This is very dangerous and the vehicle should be recalled.

- Mesa, AZ, USA

problem #300

Aug 042014

Focus

  • 5,000 miles
Bought car brand new in June of 2014. After approx. 5,000 miles, car started hesitating, stuttering, vibrating at acceleration. Other times, it feels like it is going to just take off on its own. Other times it feels like it is going to stall out at any time. I mentioned this at my last visit to dealer and was told it is "normal for this type of transmission". they said they made some adjustment and there was nothing else that can be done. This is unacceptable! how many complaints must be recorded before anything is done about this problem?? I feel unsafe at times and hope the government can put some pressure on the Ford company to own responsibility and correct this ongoing problem.

- Honey Brook, PA, USA

problem #299

Oct 012014

Focus

  • 10,000 miles
I bought my 2014 Ford Focus in August of 2014, ever since I have had transmission problems. The car shakes, shudders and jerks with acceleration. It also makes a grinding vibrating noise. I have taken it in for service multiple times and have been told this is normal for Ford cars. I do not feel safe driving and am afraid the car will stall one day as I do a lot of city driving with multiple stops and accelerations. I should not be having these problems with a new car. Ford needs to recall this issue, as it is a danger to drivers.

- North Branch, MI, USA

problem #298

Mar 212016

Focus

  • 20,000 miles
Since day one this car's transmission has not worked properly. I should have just brought it right back to the dealer that day. It has been back 4 times for transmissions issues: Shuttering at take off, accelerates on its own without your foot on the gas, keeps changing gears when trying to accelerate on a highway, lurches forward when moving slowly (pulling into a gas station), rpms go up when you take your foot off of the gas and do not drop back down again until you are at a complete stop. The front brakes are completely worn. I see these complaints on the internet over and over again. Today we were driving the car on a highway and it just stopped accelerating. Had to pull over very quickly to get over to the shoulder safely. Motor was still running with an engine fault message was displayed. Ford's roadside assistance doesn't even cover getting your car off of a toll road and living in NJ they are hard to avoid. The dealer says that that is the way the car drives. They write up the paper work very vague and never put the correct description for the issues. The car goes in and out of the service department - programming update. There are 479 complaints for this car on just this site for mostly the same issue. The other 2 cars I own have 0 and 35 complaints on this site - big difference. My last Ford.

- Lanoka Harbor, NJ, USA

problem #297

Mar 102016

Focus

  • 10,000 miles
Car jerks, hesitates from stopped position. Clutch replaced at 10,000 miles. At 15,000 miles car was brought back into the deal. Computer adjustments made on the clutch and put within range. Car has been brought back to the dealership 3 more times. The last on March 10 2016. Car started to jerk and hesitate the very next day. I need my car for work and this is unacceptable. The trans needs to be recalled. I have had a Ford since 1982. My 2 brothers work for Ford for over 30 years. I am really considering moving on from Ford with my next vehicle. Very frustrated customer.

- Plainfield, IL, USA

problem #296

Mar 172016

Focus

  • 201,000 miles
While turning at a light, my steering went out and caused me to veer into oncoming traffic in the opposing lane. It now takes great effort and muscle to make and turns in the vehicle. I have had the vehicle in the shop numerous times due to a faulty transmission. Now when I turn on the vehicle, the instrument panel displays that there is an urgent transmission fault, then it will flash that there is an urgent steering assist fault. While running a vehicle health report, the vehicle states that the transmission is at a "reduced power state" which causes it to hesitate, not change gears, and not be able to accelerate properly - all of which Ford says are "characteristics of this transmission." Also, the transmission does not work at all in sport mode and has went into reverse or park grinding to a screeching halt while driving on a highway. Luckily, I did not crash when the steering suddenly went out. My vehicle is currently in a lemon law dispute, therefore, Ford will not further diagnose my vehicle.

- Lubbock, TX, USA

problem #295

Mar 112016

Focus

  • 25,000 miles
The transmission on the Focus is ineffective and, quite frankly, dangerous. Delayed starts and failures to accelerate are the norm. Ford refuses to fix this known problem and this model really should be recalled before injuries happen.

- Bloomington, MN, USA

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