10.0

really awful
Crashes / Fires:
22 / 3
Injuries / Deaths:
9 / 0
Average Mileage:
39,941 miles

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« Read the previous 20 complaints

problem #234

Oct 032015

Focus

  • 20,000 miles
Vehicle transmission shakes, shudders, or pulses on initial acceleration within city traffic. Misses shifts causing car to surge or hesitate in traffic. Two software updates and replacement of clutch assembly reduced but did not eliminate the issue. Drivability is extremely poor and unpredictable particularly in stop and go traffic.

- Merritt Island, FL, USA

problem #233

Dec 042015

Focus

  • 73,000 miles
Takata recall. I have a 2014 Ford Focus bought may of 14, today I was driving down road my check engine light came on & my transmission stopped pulling. Put it on computer at auto zone it says clutch sensor. Won't even go in gear now. I have 73,000 miles 13,000 past warranty. I am not happy. Also my drivers seatbelt sometimes won't latch.

- Malden, MO, USA

problem #232

Jul 292015

Focus

  • miles
I purchased this vehicle from a reputable dealership in town as a used vehicle but with only 20K miles on it. The dealership refused to let me test drive it on the highway citing dealership rules. Everything seemed to work fine. One week after getting car home it began shuddering and failing to accelerate only to rapidly shift gears once it figured out what it wanted to do. When trying to enter highway the car would run through 4 gears before hitting mph causing horrible and sluggish performance. When finally get up to 55 mph or more, the car shutters so bad it is making other parts fall apart and come loose...like the steering and A/C not working properly...I have to go 80 just to get it to reduce slightly. I called up dealer and demanded they repair. Dealer reset transmission to factory defaults which fixed nothing. Took car in 3 more times when finally they admitted it was a clutch issue and put me on a back order list. I waiting 3 months while having to drive an unsafe vehicle but it finally was replaced. To no ones surprise the car performs worse now then it did. Took back to dealer 2 more times, to which I was told the clutch has a 1000 mile break in period. I asked then why didn't anyone say that when I picked it up. Spoke with service manager who keeps trying to tell me they can duplicate the problem...I asked why is it I have the problem 100% of the time I drive it but it never seems to happen when you have it.... I even tried demonstrating but they literally just ignored me and said they didn't hear anything or feel anything...I have reached out to class action lawyers for details on how to sue and get car paid for taken back so I can get a safe car....otherwise I have to drive a known safety hazard.

- Grapevine, TX, USA

problem #231

Jun 102014

Focus

  • miles
The contact owns a 2014 Ford Focus. The contact stated that while driving at approximately 30 mph, the vehicle began to jerk and make an abnormal noise. In addition, the vehicle failed to accelerate when the accelerator pedal was depressed. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Dayton, OH, USA

problem #230

Nov 172015

Focus

  • 27,564 miles
I bought a 2014 Ford Focus last month with 27K miles and it shudders in lower gears upon take off and then vibrates. The longer the car runs the worse it gets. I am afraid to drive the car long distances or long periods of time for fear of mechanical failure. The dealership reset the transmission control module to "learn my driving habits" but that did not work. I was told to drive it for 500-1000 miles before it would fix itself. It is still doing it after the tcm reset. I am taking it back again because it is not safe or reliable to drive.

- Kissimmee, FL, USA

problem #229

Nov 182015

Focus

  • 8,976 miles
Car has under 9000 miles and bought brand new with 12 miles from dealership 9 months ago. Dealership said nothing was found wrong during several test drives. Experienced crunching/grinding sound, and slipping during acceleration from standstill, jumping/jittering effect until speed was obtained. Made trip to dealership on personal time with the significant other. Met up with service dept. General manager, took a little drive and too one's surprise, was able to fully replicated the original issues without fail. It is currently being fixed as of writing this. Did further research and come to find out thousands of complaints being filed against Ford Motor Company about this very issue. Some have raised concerns about unexpected acceleration issues and fears of driving according to documented, readable online complaints. How many have to die before Ford is held accountable. This is a proactive concern not a reactive what happen issue! will not be losing our family due to corporate cover up.

- Alice, TX, USA

problem #228

May 142014

Focus

  • 3,000 miles
I purchased the car brand new. It started bogging out dying in slow traffic and in the middle of turns. I have had it in the shop 5 times for same issue nothing was resolved. I have almost gotten in a couple accidents when turning the car dies in the middle of street and I have almost been T boned. I sounds like the engine is going to fall out at times. Sometimes when it starts to die it excelerates and send the car forward at a fast speed. I have only had car 18 month. I am terrified to drive this car!

- New Lenox, IL, USA

problem #227

Jun 012015

Focus

  • 5,000 miles
Transmission is hesitant to engage and jerks between first and second gears. Feels like car is going to stall out when moving- extremely dangerous. Dealership has reprogrammed car with faulty factory parts/settings.

- Richmond, VA, USA

problem #226

May 042015

Focus

  • 8,000 miles
The car shudders or hesitates when accelerating from a stopped position. So far the dealership has stated that "some shuddering is normal". I just don't see how that is normal. Now not only is the car shuddering but it also make a grinding noise when it shudders. Car has 12,000 miles on

- Kankakee, IL, USA

problem #225

Nov 152015

Focus

  • 14,500 miles
Bought this vehicle brand new and every time I accelerate their is a shutter with the transmission. It feels like it cannot determine what gear is next or what gear it is going to shift too. Happens when I accelerate and also when I slow down and then try to accelerate again. I was hoping that this wasn't serious but reading all the other complaints, it seems like it can be the same or similar issue.

- Elmhurst, IL, USA

problem #224

Oct 052015

Focus

  • 6,000 miles
My car has transmission problems. The transmission jerks, shakes, hesisiates, and shudders. When I am stopped, and then I start again it feels like my car is going to stall. The freeway is even scarier. The dealer claims they fixed my car but I am still having the same problems. I think it needs a whole new transmission.

- Livonia, MI, USA

problem #223

Apr 012015

Focus

  • 11,000 miles
The contact owns a 2014 Ford Focus. While driving 25 mph, the vehicle began to shake. The contact attempted to depress the clutch pedal, but it failed to depress. The vehicle was taken to a dealer. The vehicle was not diagnosed, but the technician stated that the clutch and transmission needed to be replaced. The vehicle was repaired. The failure recurred. The manufacturer was notified of the failure. The VIN was invalid. The failure mileage was 11,000.

- Anneheyn, CA, USA

problem #222

Sep 192015

Focus

  • 33,900 miles
When stepping on the gas the car does not go. It hesitates then goes forward shifts hard and the shudders. Took back to dealer and they reprogramed the computer, drove over 1000 miles. Now I have taken back to dealer and it will be 6 weeks before parts come in. Worried about getting in a wreck.

- Ithaca, NY, USA

problem #221

Nov 142015

Focus

  • 21,300 miles
I took my car to get fixed under the recall for the 2014 Ford Focus, it was fixed (so they said) but a month later the problem still persists. It jerks while accelerating and it also stalls.

- Spring Lake, NC, USA

problem #220

Nov 152014

Focus

  • 21,000 miles
Vehicle fails to accelerate (even though rpms rise) upon take off until automatic transmission kicks in...it then shudders and fails to accelerate when hill climbing, also note that its an automatic transmission that rolls backwards on any degree of incline. When I brought these issues up to the dealership right after we purchased it I was told this was "normal" for this transmission. It continues to get worse and is becoming dangerous when trying to accelerate through an intersection or on a highway. We are now at 21000 miles and afraid to drive it. Brought it up to the dealer again and was told there was a "warning message" about this problem but no recall has been issued.

- Willamina, OR, USA

problem #219

Nov 042015

Focus

  • 19,665 miles
Vehicle's transmission shifts into other gears while in drive. Three separate times it has went into reverse. Twice while coming from a stop, once while in mid drive. My vehicle was in the shop a total of 57 days so far this year, got it back on Friday after a field service engineer came to look at it. They were unable to replicate any issues with the transmission, but would not certify it as "safe." Today, I was driving at 65 mph on the highway when the engine revved high and the dash display showed I was in park. It limped to a stop on the highway then flashed "transmission not in park P" before it shut down. After calming my nerves just a bit, I was able to restart the vehicle. I was about 4 miles from the dealership and was able to drive it (slowly) to them. I was able to snap a photo showing the vehicle in park doing 65mph with an RPM of 3500. However, from previous experience, this is not "proof" if the issue is not duplicated by Ford directly. So to date at 19,970 miles, the vehicle has went out of gear 4 times. The vehicle stopping on a highway by going into reverse and park is not a safe condition that could lead to a crash.

- Lubbock, TX, USA

problem #218

Sep 102015

Focus

  • 20,000 miles
The contact owns a 2014 Ford Focus. The contact stated that the transmission jerked between first and third gear. The vehicle was taken to a dealer on more than three occasions where the failure was undetermined. When shifting gears into drive or reverse, the vehicle independently surged. The brake pedal was depressed with force when the failure occurred. The dealer stated that the clutch assembly and the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

- Concord, CA, USA

problem #217

Sep 302015

Focus

  • 19,000 miles
The vehicle has went into reverse on 3 occasions while the gear stick selector is in the drive position. One incident it went into reverse, striking a pedestrian causing injury. On another it went into reverse while on a freeway, then came to a crawl and stopped. Ford sent out their field service technician and said that an engine crankshaft seal was leaking (in addition to the clutch seals that had been replaced for leakage earlier). The dealer says that these leaks are common and cause the transmission to exhibit erratic behavior, including going into reverse. According to the Ford dispute resolution department, they could find no abnormal codes in the computer of the car - which could be a whole other defect in itself. Ford refuses to provide me paperwork on the technician's report/review of the vehicle and cannot guarantee that it will not happen again, nor will they verify that the fixes are safe. Ford was "unable to duplicate" the transmission going in reverse during their 7 mile test drive. A person at the dealership's service department told me that they try not to drive the cars very far and with a cold transmission so that the issues are not prevalent and cannot be duplicated and they will not have to diagnose anything. They also verified that they have a lot of issues with these vehicles, and with Ford in general trying to authorize repairs. I feel that something as serious as this should not have to be "duplicated" in order to have a fix looked into. I wish we were able to form a petition with the NHTSA to file a formal investigation into the safety practices of Ford and the safety of these particular dps6 transmissions. Search Ford fiesta 2011-2014 and Ford Focus 2012-2014 on the NHTSA - they are all made with the same transmission technology. I have filed a lemon law complaint with my state, who seemed very frustrated with Ford.

- Lubbock, TX, USA

problem #216

May 202015

Focus

  • 100 miles
Right after we bought the car, when we accelerate the car shutters and shakes. It will also hesitate which has caused us to almost be rear ended several times. We called dealership were car was purchased and took it in for them to test drive. Was told it need to be repaired however they didn't have a opening for 6 months. This delay was because Ford could not get them the parts. We were told that's all they could do and to drive it anyway. The problem has only gotten worse. We finally got the car in and now a one day repair as we were told has turned into 3 days so far. The dealer continues to blame Ford for the times and delays. When asked what other damage has now been done to the other parts of the car including to engine we were told they didn't know and Ford has no plans to address it. In talking to a engineer for Ford we were told there could be damage to the engine as well as other parts do to the fact they were not designed to be put under that constant stresses by the defective transmission.

- Huntington Woods, MI, USA

problem #215

Nov 032015

Focus

  • 11,000 miles
Transmission of this car has intermittent bucking, slipping conversely with sudden acceleration in lower gears which happens at different times but always when it's in a starting gear. Once it is going over 35 mpg, it's okay. I wasn't notified of a recall until I ran a vehicle health report on my car and then I had to contact my dealer for this service. I took car in for service today and found out that the clutch needs to be replaced (it's an automatic transmission) I have read about these cars and that most of them have faulty transmissions and that Ford isn't doing anything about this. Ford, apparently, knew that this transmission is faulty and still let dealers sell them. How do I join a class action suit against them?

- Bonita Springs, FL, USA

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