10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
44,887 miles

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« Read the previous 20 complaints

problem #153

Apr 212017

Focus

  • 60,000 miles
Since I've had the car, it has shuddered, jerked, made noises, lost acceleration, jerked forward without me giving it gas....it has been in for service many times, replaced clutch once already...continues to get worse and become a nuisance to drive....I always rent a car now when driving on the highway....called the dealership to have it looked at again, but they do not answer or return my calls....this is the newest, yet worst car I have ever owned....I now owe way more than the car is worth due to this issue.....

- Knoxville, TN, USA

problem #152

Jul 012016

Focus

  • 33,000 miles
Transmission: Shutters. Bucks. Shifts hard. When accelerating the transmission bucks and shutters which makes car to feel like it is bouncing. First time I had vehicle serviced they "flash rebooted" transimission was told to drive it 500 to 1000 miles so it can reset itself. Second time had same issues the clutches were replaced in transmission which my extended warranty I purchased covered. The transmission was shifting normal for awhile but now it is doing the same bucking, shuttering action it was doing a few days after purchasing it.

- Shickshinny, PA, USA

problem #151

Jul 232014

Focus

  • miles
I purchased the 2014 Ford Focus new in August 2013. Issues began almost immediately upon taking ownership of vehicle. I recall at 6,600 miles having problems with the transmission and shuddering. Ford technician explained that this was normal it would eventually adjust. Car shudders around 17 mph and accerlerating onto on ramps, etc. This car is unreliable and unsafe. I refrain from taking it on road trips even within Washington state, avoiding issues that could arise at anytime. At no time during the purchase of this vehicle did the salesperson explain what the DP6 powershift transmission feature was. I am beyond frustrated with Ford's unwillingness to recognize that this is a serious concern and expensive fix. This car is averaging a new clutch assemply at 5,000-7,000 miles. My extended warranty is no longer available at which point these clutch assembly replacements cost a minimum of $1800. I can't afford to continue to have to pay these repair costs. To date, this car has had 7 clutch assembly & seal replacements and car currently has $55,000. Ridiculous. I spent over $30,000 on this vehicle. See attachment below for list of repairs

- Covington, WA, USA

problem #150

Jul 052017

Focus

  • 30,000 miles
2014 Ford Focus transmission clutch went out 3 times since I have own the car. Stopped at traffic light foot. On break car in drive car goes flying backwards. Car lose of power will not go in reverse.setting waiting to pull out in main road foot on break car in drive car shot me out in front of a pepsi truck car control it's self. Took car to police station in N barboursville West Virginia to report it they laughed at me. Car jump's will not go. Then sends you flying backwards or forward. Car is trying to kill me driving the car in the streets is when this happened or waiting to pull out on the streets in going from 2017 to 2019

- Barboursville, WV, USA

problem #149

Jul 132019

Focus

  • 94,000 miles
Since owning this vehicle brand new, there have been consistent transmission issues. While the vehicle is in motion, regardless of speed, it feels like it slips into neutral gear even though it is an automatic. We have to pull over as quick as we can to avoid getting hit by other moving vehicles. Our vehicle has been back to the dealership numerous times for this issue to where they have replaced parts related to some clutch system. The dealership did not provide repair order documents for these repairs. The most current issue was this past Saturday when the vehicle again lost power while driving, had to pull over and sit for a while. Start the vehicle back up and it works normal again. This is extremely dangerous. We are the original owners and still owe $ on it. Would like Ford to just buy back the car.

- Springboro, OH, USA

problem #148

Jul 152014

Focus

  • miles
I bought the car with 23 miles on it in 2014. I asked about the precious Focus issues of engine issues, transmission issues, and the air bag defect. I was told "all of those issues have been fixed in the 2014 model." Shortly after my purchase the clutch and tm module went out. When I questioned why it needed this already I was told "it is just a slight issue, but that 1 replacement is all it will need." Since this time the car has required clutch replacement 7 time and module replacement 3 times. I now need to take it in for the 8th clutch, but have been told I will be responsible for payment of this manufacturer defect. I was lied to by the dealership, Ford corporate informed that I should not have any issues with my purchase, and when I ask about permanent fixes/buyback I am told that there's nothing abnormal with my car.

- Pryor, OK, USA

problem #147

Jul 012016

Focus

  • 10,000 miles
The Ford Focus stutters when taking off. Everytime I go to get on highway it wont accelerate and shakes. It's scary I always feel like it will cause an accident and Ford service shops refuse to do anything about it even though my vehicle has been under warranty.

- Bunker Hill, IL, USA

problem #146

May 062019

Focus

  • 117,500 miles
I was driving on the left lane of highway I-495N suddenly as I had my foot on gass the vehicle stall and started to slow down, I turn off the radio and put my hazard lights on and as soon as I pull to the side of the road the vehicle shut down completely all the lights when off, (if I wouldn't have been quick enough I would have gotten into a major accident) while waiting for the tow truck I found out there's a recall on my vehicle,

- Lexington Park, MD, USA

problem #145

Jun 292019

Focus

  • 130,000 miles
I serviced my Focus on 5/29/19 for recalls. They performed a multi point inspection. Everything normal. 6/09/19, I was driving down city street 40mph driving straight the car down shifted suddenly and a warning " transmission faulty, service now" came on. I was able to drive it home, the car wouldnt shift into a higher gear. I attached both services done. After the second service was done to my vehical it still shuddered when accelerating. 6/29/19 this occured twice the same day, I was waiting at an intersection making a left hand turn into a gas station, when it was safe to turn, I let my foot of the brake and my car inched forward while I hit gas and my car did not move, I was nearly hit both times, the last second with my foot on the gas all the way down to the floor, the car jerks into gear. Ive called the dealership about fixing this issue, ive left messages with no call back, I finally got a service call set but not until July 30th. This has now occured almost everyday since 6/29/19. The car does not always do this, it seems to only do it if im below a half a tank, or the first 60 miles on a full tank. I fear for my safety driving this car that when I hit the gas the engine will just rev U[ and not move and get hit. The car always had a shudder when accelerating since we purchased it 1/12/16, but the sales person insisted with new fuel saving system that it was completely normal. I didnt have any major issues besides the shudder when accelerating, and when I would start my car up the first time after filling up, until I got the recall fixed, now ive had nothing but issues.

- Mishicot, WI, USA

problem #144

Jul 122019

Focus

  • miles
My car was not accelerating and a message about the transmission came up. The car would not turn back on and I can't reverse or drive.

- Bensalem, PA, USA

problem #143

Mar 162019

Focus

  • 78,500 miles
When driving and/or stationary, the acm (audio control module) will cause the speakers or radio to make loud and sometimes unbearable popping, buzzing or no sound will come out of the speakers for a period of time.

- Dacula, GA, USA

problem #142

Jul 112019

Focus

  • 70,000 miles
I have a 2014 Ford Focus titanium. My vehicle has just passed the 70,000 mile mark and continues to experience with the transmission to include bucking, kicking, jerking, and delayed acceleration. The vehicle has been in for multiple software updates and a new clutch. The problem continues and I do not believe the company has a solid fix for this. The issues with the transmission are for multiple years within the Focus and fiesta vehicles. Just today, the vehicle lost acceleration as I was going around a turn. Simply put, I do not feel safe in my Ford Focus and I want to know what is being done to resolve this so drivers are safe and secure.

- Dearborn, MI, USA

problem #141

Jul 062019

Focus

  • 132,000 miles
I had the recall fixed on 5/17/2019 and my car continues to stall. I keep my tank above half or full and it continues to stall with even a full tank. My car was stalled on I 294 in Illinois one of the busiest tollway near the Chicago airport.

- Joliet, IL, USA

problem #140

Jun 282019

Focus

  • 65,435 miles
My rear driver side door latch stopped latching. It will no longer lock or shut completely. When it happened I was just loading my bag into my backseat and went to shut the door. Nothing was blocking the door or latch, it just stopped working.

- Chattanooga, TN, USA

problem #139

Jun 252019

Focus

  • 53,000 miles
Radio totally died, then time to time speakers gives out loud popping and cracking sounds out of no where even when radio is off. While driving, this startles me and could distract me from the roads and cause serious accidents.

- Annandale, VA, USA

problem #138

Jun 082019

Focus

  • 76,000 miles
In December 2018 I was on the highway going 70 mph and suddenly my car would no longer accelerate. It would not start either until hours later. Took it back to Ford after telling them what had happened and they said it was because of a fuel pump recall. I got a letter later that month after my car had been to Ford and checked out, saying the part was recalled in October. I was not notified prior and it is very dangerous to stall on highway. Then a few weeks ago I had the same thing happen on the highway again. Whenever my fuel is kind of low the car just stalls and I can't start it. I was able to get gas and jump my car and get it home and has been fine since, but I went into Ford the next day and told them that the same issue happened and they told me that back in December when they 'fixed' my vehicle they actually just looked at it and said it was fine, but told me they replaced/fixed the part. So the part was never fixed or resolved. Not to mention I have only have this car since September 2017 and have had the clutch replaced 3 times and now am feeling the signs of it failing again for the 4th time. This car is unsafe and unpredictable and Ford has lied to me and not informed me of the dangers of the vehicle I'm paying them for.

- Bernardston, MA, USA

problem #137

Jun 052018

Focus

  • 40,000 miles
When in drive does not want to shift from first to second, car acts as if it is in neutral while driving causeing a a serious saftey hazard as this occurs while car is inmotion.

- Folsom, CA, USA

problem #136

Jun 142019

Focus

  • 131,000 miles
I was giving a P909C code. My check engine light came on. Feels like my car is having a hard time switch gears

- Kalamazoo, MI, USA

problem #135

Jun 102019

Focus

  • 79,000 miles
This is the second time I had this issue within. The first time was two-three weeks ago. Another one of my car door's is not closing or remain closed. I learned on the door and opened up while driving on the freeway. I could have died. The last time I made a complaint, it was the backseat right passenger door. Ford indicated that they already preformed the recall for this specific issue and wanted me to pay a deductible so I did. Now a few weeks later the same issue happened with my driver side door. It won't close and does not stay shut especial when driving. I have to use bungee cords to keep it closed. I'm taking it back to the Ford dealership and probably going to have to pay another deductible. I shouldn't have to pay though because the recall indicates they already fixed back in 2017. Well apparently they didn't fix this issue correctly. Even the customer relations manager disclosed to me that the recall only fixed a small part of the door latch and the dealership can fix whole assembley. The recall online indicates however, that the dealership will pay for this free of charge. I also want to point out that I drive for uber with my vehicle and if this issue persists, somebody could get severely injured and turn into a law suit. Ford Motor Company need to address this issue properly before this becomes a lawsuit or someone ends up in the hospital.

- San Jose, CA, USA

problem #134

May 232019

Focus

  • 113,445 miles
Ford Focus sync system.there is an extremely loud popping noise that spontaneously sound through the speaker even if the radio is off. It is deafening and extremely startling to the driver as well as any passengers. My 2 year old cries and covers his ears, so much that he has to wear hearing protection on our 45 minute commute back home. It'll even make the sound after I have shut the car off. Once off, opening the door is the only way that it stops. This is the Ford sync media system. I have been told by Ford that I need top replace the sync system because it is not covered by warranty. Might I aff thaty the are countless others out there that are having the same issue with the sync system as I am. I know this is not the usual "safety" issue however I'd challenge anyone to drive and have this issue jump out at them and still say in noooooo way that it effects the way the drive, especially the first time, nor a distraction.

- Rockford, MN, USA

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