10.0

really awful
Crashes / Fires:
11 / 1
Injuries / Deaths:
5 / 0
Average Mileage:
47,960 miles

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« Read the previous 20 complaints

problem #8

May 192014

Focus 4-cyl

  • 220 miles
There were four incidents on my brand new 2014 Ford Focus leading up to complete electric power assist steering failure. I bought the car new on a Saturday evening. I drove it everyday since then. I drove it about 100 miles Saturday night, then another 100 on Sunday. Monday afternoon I left for work. My drive consists of about two miles from my residence to the expressway then 18 miles highway and less than a mile to the parking lot off the exit. As I got off the exit I got into the left turning lane which crosses two sets of railroad tracks and takes a long swooping left hand turn to a light. Then the parking lot is about a half mile up on the right. Accelerating over the tracks and in mid turn the steering assist fault service required warning light illuminated in the information box on the cluster. I had no power steering up until I got in the parking lot, turned the vehicle off, opened the door, waited a minute, then started the car back and it reset. Then two days later, Wednesday, the same scenario repeated itself and once again on Friday. Then Saturday evening I drove the car to a restaurant for dinner about 25 miles from the house, mostly highway, with no issues. Once we left the restaurant and got back into town the steering failed accelerating around a turn from a stop light about 10 miles from the restaurant. Once we arrived at the ice cream parlor and then left again, it reset. We left the parlor and about 10 miles from the parlor I stopped at a red light, went to accelerate from the light, did not turn in either direction, drive path was straight, and noticed the warning light appear again with no power steering the rest of the way home. Once we arrived home I assumed that it would reset, however the next morning (Sunday) I went to start it and the first thing that popped up was the warning light again and I haven't had power steering since then.

- Louisville, KY, USA

problem #7

Apr 142014

Focus 4-cyl

  • 50 miles
Driving my new Focus is a challenge, especially on the highway, keeping the car in a straight line. The car wanders in either direction, demanding a constant grip on the steering wheel to keep it going in a straight line. When the car drifts left or right, and you slightly steer to correct, it darts in the other direction. This is very scary driving on the highway especially when there are cars on either side of you. The service dept at my dealership claims there is nothing wrong. The sales dept. Wants to take the car in for trade at a discount of $3500 and I have owned the car a month! I have driven 3 other focuses, same tires, etc and they track straight without the constant correction/overcorrection issue. Advice" I see others have experienced this same issue stressful and unsafe! why should I lose this kind of money, or accept this on a new vehicle, when this is not a problem I have created"!

- Edgecomb, ME, USA

problem #6

Jan 222014

Focus 4-cyl

  • 734 miles
Purchased a 2014 Ford Focus SE on January 4, 2014 and have had problems since driving it off the dealership parking lot. When driving the vehicle, the steering wheel bounces or sways back and forth. The feel is similar to when it is windy and the car is caught in an air gust. When driving any distance or a speed over 10 mph, the driver must hold onto the steering wheel to keep the car in the lane of traffic. The steering wheel sways one way and once you correct it is necessary to correct the opposite way. The car is driven to and from work approximately 17 miles one day daily. By the time I arrive at work or home my hands hurt from holding the steering wheel so tightly. Prior to the third visit to the service department for the steering issue, a new problem arose. After breaking to stop the car, I lifted my foot off of the break, the vehicle accelerated forward fast enough to squeal the tires. Applied the break again, stopped, removed foot to accelerate and car accelerated on its own again. This is becoming an ongoing issue. As of April 9, 2014 the vehicle has been in at the Ford dealership four times, each time to be told there no problems can be found with the car. It drives the same as every other vehicle of the same make per the dealership. I've barely missed hitting the center barrier on the freeway, taking out the side of a delivery truck, accelerated forward at a dangerous speed in heavy traffic, and the steering is progressively getting worse. This car is unsafe for the public highway. Ford continues to say there is no problem with the car. Afraid to drive the vehicle in fear of hurting another driver or myself.

- Houston, TX, USA

problem #5

Feb 242014

Focus 4-cyl

  • 1,200 miles
While driving on snow covered roads the wheel wells for the car became packed with snow and ice. The clearance of the vehicle did not allow for being able to clear the buildup. Steering was very difficult and the snow and ice build up was rubbing on all the tires. Even after placing the vehicle in a garage I was only able to clear the front wheel wells, the rear wheel wells have a felt type lining that sticks in the snow and ice so it cannot be removed and rubs on the tires decreasing the handling of the vehicle. I contacted the dealer and they said they do not have any suggestions.

- Worden, MT, USA

problem #4

Aug 232013

Focus

  • 500 miles
The car was scary to drive on the highway with uncontrollable swaying had to white knuckle the steering wheel with compensation of darty movements! brought to the dealer they align it 3 times got better but still no complete reward. Then Ford said replace the steering gear ! test drove home with mi snow on the roads wow was it scary to drive it home extra darting fish tail experience. Since last repair it seems to getting bad again 11000 mile later while driving on bumpy roads it darts bad and sway steering ! I believe its a comb of programming issue of steering gear and rack and roll control !!! next will need engineer to look at it!

- Gaines , MI, USA

problem #3

Jan 112014

Focus 4-cyl

  • 100 miles
Steering sometimes wanders at highway speeds when problem occurs the wheels seem to wander left or right and small corrections are needed to keep the car going straight in the lane proper level of correction is impossible to make. As you correct in one direction you now are wandering in that direction. This causes the problem to happen over and over again. The result is the car "ping-ponging" in the lane problem is intermittent, problem is more pronounced at higher speeds problem seems to occur after driving the car for 40+ minutes problem is not "torque steer", the problem has nothing to do with throttle input wind seems to be unrelated to wandering sensation road surface quality seems to be unrelated to issue when making minor corrections on the highway: If I attempt not to overcompensate then I will veer too far in the direction that the car was wandering in the first place. You can't not overcompensate with the way it behaves. It's like you either don't compensate at all or you overcompensate, nothing in between.

- Duncan, OK, USA

problem #2

Nov 012013

Focus 4-cyl

  • 3,400 miles
I bought this car new 2 mos ago, it has always had weird steering. As you're driving it gets very stiff and '"dartey" and it difficult to maintain a straight line without constant correction and is very sensitive at higher speeds, you change lanes quickly and with little effort. I talked to the service consultant at the dealership and he said they can look at it but haven't had any complaints, but I see alot of complaints on the internet. I feel this car is unsafe and would appreciate your input, thank you.

- Youngsville, NC, USA

problem #1

Oct 202013

Focus 4-cyl

  • 528 miles
Low grinding noise coming from front of car after turns, inclines, accelerating after a stop. Sounds like aluminum cans grinding. Also, loss of power in car acceleration for brief periods when driving, especially when accelerating on the freeway to merge into traffic.

- Lake Forest Park, WA, USA