Steering locked

- Liberty, ME, USA

The contact owns a 2014 Ford Focus. The contact stated while starting the vehicle, the steering assist fault warning light was illuminated and the steering wheel became difficult to turn. The vehicle was taken to local dealer - ganley Ford West, Inc. (16100 lorain ave, cleveland, oh 44111, (216) 941-9800) to be diagnosed. The contact was informed that the steering wheel module and rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of failure. The failure mileage was approximately 80,000.

- Lakewood, OH, USA

I drove to work and everything that morning but when it was time for me to go home, out of nowhere when I turned my car on it said steering loss. I wasn't able to turn my wheel or anything, so I had to get it towed. Thank god I was not on the road and it locked up on me because there's no telling what would've happened.

- Dacula, GA, USA

Power steering failed while driving.

- Honolulu, HI, USA

The horn in the car sometimes work and sometimes doesnt, the trunk does not open unless from inside.

- Dundalk, MD, USA

Has anyone had any issues with power steering? I have a 2014 titanium and for the last month or so I've noticed my power steering taking a couple seconds longer to kick in when I start my car. Last week, an alert came on stating 'power steering assist malfunction'. I took it into a Ford dealer to get looked at, and they said the code that came up for them showed a power steering module/power steering gear issue. The whole thing needs replaced. I was backing out of my driveway when the alert came on.

- Decatur, IN, USA

I purchased my Ford Focus 2014 with 40,000 miles for $17,000, mid year of 2017. The car drove perfectly before its first recall in December of 2018. Ever since then the car has broken down at least every 3 months. I have had four recall repairs since the purchase, I believe the recalls are the reason it needs so many additional other repairs. Besides the car itself I have spent over $35,000 on additional repairs. I have paid Ford, murray's auto / acima, all 4 U auto, Firestone and best tires for repairs. I have researched the recalls and other people's experiences with the car, many of the customer experiencing way more troublesome activity with the cars with the recall than what is stated in the mail letter. I would like to request a settlement reimbursement of a new car due my unsatisfied experience with my car. I will attach all my paid and ongoing debt receipts for my car's maintenance. After one of my recalls in 2018 the car was returned to me in even worst condition, with engine failure at the wake forest nc location. I received a diagnosis at the cary crossroads, nc location that said the car would need a $10,000 new engine. I thought this was unfair because I had not had engine problems before the recall, and researching online many dissatisfied customer agreed that the specific recall was causing engine failure, and my advisor agreed that the recall fault part and engine could have negatively affected one another although refused to pay for the repair. I called Ford corporate and explain to them what happened they deducted over $6,000 from the entire engine price. I was not satisfied with the cost I had to pay but paid the cost because I still had close to $10,000 to pay my bank secu from the lease car loan. The alignment, rods, and brakes were also a major expense I had to pay.

- Raleigh, NC, USA

Power assist failure when maneuvering in parking lot. Had to turn off and restart. This is reoccurring.

- Vancouver, WA, USA

The power steering just stops working from time to time. This happened while taking a curve the last time this happened. I have found that numerous people are having this issue with a number of their Ford that have the electronic sterring assist. This happened to me the first time on March 5 this year. (2020) I remember because it was my birthday.

- Cordova, AL, USA

I started my car from a stationary position on a street and the console stated that the 'power steering assist was disabled. Service required.' The steering wheel would not move left or right. I restarted the car and the steering wheel would move.

- Worcester, MA, USA

The contact owns a 2014 Ford Focus. The contact stated that while making a right turn, there was an abnormal sound coming from the steering wheel. The contact stated no warning light was illuminated. The contact continued driving to his destination. The vehicle was taken to independent mechanic and the contact was informed that unknown component on the steering gear needed to be placed. A dealer was not contacted. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V514000 (steering), however the VIN was not included. The manufacturer had not been informed of failure. The failure mileage was 44,000.

- Alton, IL, USA

Transmission kept overheating; would not move when in reverse and gas amount inaccurate, car jerks when gas pedal is pressed and it stalls when it turns

- Washington, DC, USA

Transmission kept overheating; would not move when in reverse and gas amount inaccurate, car jerks when gas pedal is pressed and it stalls when it turns

- Washington, DC, USA

The power steering on my car went out as I was driving, making it very difficult to make turns. I was on a city street and was able to pull of the road. I turned off the engine, made a phone calls. I started the engine again and headed home ( about 5 miles) there was no power steering. It was very difficult to maneuver. Two days later we took the car to our local mechanic. He told us that Ford has trouble with the steering system and that we needed to take it to a Ford dealer. We took it to Liberty Ford in parma, Ohio. Even though this is a safety issue and Ford is experiencing many cases of this problem, the dealership said Ford is not covering any of the cost.

- Columbia Station, OH, USA

My vehicle stalls while driving, and shakes when I press on the gas. I have to drive my car extremely slow or else it will shake. Sometimes it gives me a problem when trying to start my car.

- Philadelphia, PA, USA

Power steering has gotten stiffer in the last few days. I believed it may just be fluid but I came to find out the steering is electric once the car would absolutely not move after being parked. I am glad it did not go out while driving because the system had begun to fail as I was making a 15 minute commute. Definitely will never buy a Ford again. This is the second expensive fix I have had to endure and have only had this vehicle a little over 2 years.

- Toledo, OH, USA

The contact owns a 2014 Ford Focus. The contact stated that at vehicle start-up the power steering assist fault message was displayed in the message console. The contact stated that the steering became difficult to operate. The contact recurred several times. The vehicle was turned off and back on and operated as designed. The vehicle was not taken to the dealer or an independent mechanic for a diagnostic. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 80,000.

- Coarsegold, CA, USA

The car was difficult to drive from day one, hard to steer and keep on the road, along with the transmission problem, had it checked several times and told there wasn't a problem with the steering, then it it started making a grinding sound when the wheel was turned, kept getting worse until the car was not drive able, and it was stored. The transmission was recalled, but told the steering is not. Ford says it needs a new rack and pinon but is now out of warranty, as our complaint we turned in when it was under warranty had been wiped out, due to a new computer system. It only has 32,000 miles on it, and now they want $2200 to replace the rack and pinon.

- Bellingham, WA, USA

Recenltly without prior notice of symptoms, my Ford 2014 Ford Focus displayed steering assist fault when attempting to start the car and leave the office. The car lost all power steering. I shut off the engine, and restarted the car. The power steering was restored and I was able to make it home without further issue. The car perfomed fine for the next week. The following week, the car displayed the same fault, but this time the restart trick did not work. I tried many of the supposed fixes discussed on the internet, but none of them worked. I had to have the car towed to the shop as I was unable to drive the car. Further investigating on the internet revealed numerous other complaints of this same nature. I reached out to Ford customer service, and was hung up on each time. They people at the call center are like robots repeating the same line over and over regardless of my question. Then they hung up on me. I was made aware of a service bulletin that was for problems with the steering assembly, but apparently it only applies to a small number of vehicles. Ford customer service is a joke, and they refuse to take responsibility for selling a faulty product. I will never buy another Ford vehicle. I have been quoted a repair price of $2500 to replace the rack and pinion system, as the component parts are unavailable for purchase.

- Magnolia, TX, USA

Sometimes when I'm backing up, the power steering quits and I can't turn the wheel, which can result in a crash. I have to turn the car off and back on again, one or more times before it will work. So, while I have no power steering, I'm in the middle of road, blocking traffic, and hoping I don't get hit from another vehicle. This is a serious issue.!

- Fort Smith, AR, USA