10.0
really awful- Crashes / Fires:
- 11 / 0
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 41,047 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The transmission on the 2015 Ford focus has given us issue from day one. We have replaced the transmission on two occasions the latest being done in 2021. The car has very low mileage and is now requiring a third transmission. The car has always been service and repaired by a Ford dealer - when we took the car in for a scheduled oil change, we informed them once again of the transmission slipping. They told us that we were approximately four weeks beyond the warranty and that the car is requiring a third transmission. This is an unfortunate situation as this car has been diligently cared for. The car has 49,000 miles on it and we have never replace a transmission in a car before let alone for a third time. I am looking for some sort of resolution with Ford motor company to replace the transmission at their cost.
- Broadview Heights , OH, USA
The contact owns a 2015 Ford Focus. The contact stated that the clutch was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the clutch needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train). The manufacturer was contacted and provided a case, but no additional assistance was provided. The failure mileage was approximately 105,000.
- Eldridge, IA, USA
We are having the same transmission slipping issues as the 3 previous years focus and fusion. Ford hasn't recalled the 2015 Focus. Every other gear goes out. The transmission has problems shifting up or down to the next gear. This is dangerous on the expressway and even highway. They obviously haven't fixed the root cause. I've spoken several mechanics and been on several forums where plenty others are having the same issues. They need to fix root cause and include the 2015 Focus in the recall.
- Cincinnati, OH, USA
The contact's son owns a 2015 Ford Focus. The contact stated while driving 45 MPH, the vehicle began decelerating independently. The contact stated no warning light was illuminated. The contact parked in a parking lot and called her husband. The contact's husband drove the vehicle to an independent mechanic, where it was diagnosed with needing the clutch and the transmission control module (TCM) to be replaced. The vehicle was not repaired. The contact towed the vehicle to her residence and then to the local dealer, where the vehicle was diagnosed with needing the clutch and the transmission control module (TCM) to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 96,000.
- Virginia Beach, VA, USA
Transmisión slip when taking off. Dealer replaced clutch and replaced / repaired components. After 7,000 mile, problem occurs again. This time, taking 2 weeks to get an appointment.
- Lake Havasu City, AZ, USA
Car began losing power particularly at low speeds. AAA inspected vehicle and determined that clutch and transmission would need to be replaced (~$10K repair). This is the second time the transmission and clutch have been replaced. The car has a total of 50,000 miles on it (ie, it is still, mechanically, very, very young ) Manufacturer seems to have known about the issue.
- Durham, NC, USA
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 35 MPH, the vehicle felt like the transmission was slipping before the vehicle lost motive power. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed of a power train recall and was advised to take the vehicle to a Ford dealer. The vehicle was taken to a dealer and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 18V169000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 58,828
- Las Vegas, NV, USA
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle shuddered significantly. The vehicle was taken to the dealer, where it was diagnosed that the TCM and the transmission clutch needed to be replaced. The dealer informed the contact that the TCM would be replaced under Ford Campaign Number:14M02, however, he would be charged a repair fee for the transmission clutch replacement. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not cover the transmission clutch replacement as the warranty for the transmission clutch had expired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
- Wanatah, IN, USA
The contact owns a 2015 Ford Focus. The contact stated while driving 20 MPH, the vehicle started jerking and shaking and the contact felt that there was delay on the transmission shifting gear. The vehicle was taken to the dealer and the clutch was replaced; however, the failure reoccurred, and the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the clutch needed to be replaced and the TCM module needed to be updated. The dealer also stated that the vehicle was not included in NHTSA Campaign Number: 18V169000 (Power Train). The manufacturer was contacted and stated that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 95,000.
- Oxford, MI, USA
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 45 MPH and attempting to accelerate, the accelerator pedal was depressed, and the vehicle hesitated and shuddered before responding as needed. The contact stated no warning light was illuminated. The contact stated that the failure had become a recurring failure and happened at various speeds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission clutches needed to be replaced. The contact related the failure to Customer Satisfaction Program: 19N08 Transmission Clutch Shudder (Power Train); however, the vehicle was no longer covered under the Warranty Extension. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 98,551.
- Napoleon, OH, USA
The contact owns a 2015 Ford Focus. The contact stated that after starting the vehicle a clicking noise was present inside the gear box and the vehicle would not properly shift into reverse. Also, while operating the vehicle, the check engine and transmission warning lights remained illuminated, and the vehicle would not properly accelerate above 40 MPH. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 83,000.
- Helotes, TX, USA
We purchased this 2015 Ford Focus SE in July 2020 and took it to Pocaro Ford in Racine, WI to have the transmission checked out and flushed. The car had 70K on it and the transmission was jerking and laggy. They said it was fine and did not need to be fixed. Fast forward two and half years and 20K more and now the transmission clutches need to be replaced with 90K on the transmission. The extended warranty because of the class action suit went for 100K or 7 years. The cars warranty ran out in August 2022 even though we asked to have it repaired in 2020 and were told that it was not an issue and was normal. When we were in parameters for the warranty service, they told us it did not need it even though the transmission jerked and lagged causing issues. Now that we have to pay for it, they say it is a problem. I called FORD customers service and they say there is nothing they can do. FORD is ripping people off and creating a dangerous situation. The car belongs to my 21 year old daughter and I had no idea it was as bad as it was until I moved it a few weeks ago and told her that she should have told me it was that bad. She just thought it was how the car was supposed to drive. FORD won't help with the issue and just states we now have to pay between $2500 and $3000 to get it fixed. The car is available upon inspection and we have the paperwork showing we had the transmission serviced in 2020 becuase we thought it was jerky and a problem.
- Oak Creek, WI, USA
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle hesitated and stalled. The check engine warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 105,000.
- Rayle, GA, USA
My issue is part of the Ford Customer Satisfaction Program 19N08. The Transmission Control Module is defective and I have been waiting for over a year for a replacement part. The part has been on backorder for several years. I have been warned not to drive more than an hour away from my home. Daily, when I or my handicapped wife start driving from a standing stop the transmission judders and shakes the car when going from 10 to 20 MPH. No one can tell me when the part will be available. I am worried about getting into a serious accident if the part suffers further deterioration. I want to take a road trip to visit our grandchildren who live several to many hours away and am prevented from doing so because of the transmission issue.
- Celebration, FL, USA
I found the ac compressor clutch hub plate in my driveway detached from my vehicle somehow...
- Mukilteo , WA, USA
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 25 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the gear shift actuators needed to be replaced. The vehicle was repaired; however, the failure had reoccurred. The vehicle was towed back to the independent mechanic, where it was diagnosed that the transmission control module and transmission clutch needed to be replaced. The contact was advised to have the repairs completed with a local dealer and that there were two customer satisfaction programs that the vehicle was subjected to. The vehicle was then towed to a local dealer, where the contact was made aware that the Ford Campaign Number: 19N08 (Transmission Clutch) had expired. The vehicle remained at the dealer awaiting the repairs. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was 84,373.
- San Diego, CA, USA
The contact owns a 2015 Ford Focus. The contact stated while driving from a complete stop, the vehicle shuddered and hesitated to respond. Additionally, the contact stated that the failure occurred while accelerating from low speed. There was no warning light illuminated. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch had failed. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 19N08 because the campaign had expired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 47,700.
- Arkadelphia, AR, USA
I literally had this car for about a week heard a puppy sound on the left side now my rpm's rev up car seems to be running extremely rough it shakes and jerks sometimes. I know there are a lot of recalls on the 2015 for transmission power train/engine Just wondering why my car is not one of them
- Twin Falls, ID, USA
Help! Previous recall on my 2015 ford focus transmission. Repaired in 2019. The car is having the same problems again with: not shifting, it wont accelerate, car is shuddering when trying to shift. Faulty transmission is alerted on car info system.
- Yulee, FL, USA
- Plantsville , CT, USA