10.0
really awful- Crashes / Fires:
- 8 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 45,089 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
At 400 miles the car had a transmission overheat a warning light came on that said transmission over heating pull over wait 5 minutes going slowly up a slight incline in traffic. I have also noticed the transmission does not downshift as the vehicle speed declines and the transmission has a grinding noise in the casing when turning and when the transmission does not downshift.
- Petaluma, CA, USA
The contact owns a 2016 Ford Focus. While at a stop light, the contact removed his foot from the brake pedal to depress the accelerator pedal and the vehicle rolled backwards. Also, while the vehicle was stopped, the vehicle hesitated when the accelerator pedal was depressed. In addition, there was a slip in the transmission. The driving style of the vehicle's operator was diagnosed as the cause of the failures. The vehicle was not repaired. The approximate failure mileage was 173.
- Lahaina, HI, USA
In accelerating from a stop or slow roll, there is noticeable hesitation and bucking of the vehicle. This is at all times and not just an intermittent problem! we were told this was "normal" by Ford service, but that no repairs were called for until the situation got worse!!! the problem involved the clutch and the powershift transmission.
- Gulfport, MS, USA
I am writing to report a problem with delays in gas pedal responsiveness. This has caused several potentially dangerous conditions in the following scenarios: (1) the car continues to accelerate after the gas pedal is let off (2) there is a delay between pressing the gas pedal and receiving acceleration (this is not a problem with the car being under powered, it can accelerate fine at the same RPM. Here, it will simply act as if the accelerator is not down) (3) 3-point turns or parallel parking in traffic cannot be done quickly/smoothly, since there is no power for a few seconds once the car is in gear. The car will not provide gas to the engine when shifted into gear. This is most noticeable the car is first shifted, but can also occur at stop signs. When you release the gas pedal, the car will continue revving up, even if you switch the brake pedal. During continuous driving, when you release the gas pedal, the car will continue revving up, even if you switch the brake pedal, before upshifting. This upshift will also jolt the car forward. If this occurs during cornering, it can make turns less stable. These unpredictable delays and rough shifts make it harder to respond to different driving conditions and also make it harder for other drivers to judge your intent. Further, problems with jerkiness seem to increase in warmer weather. Potentially solvable with a software update, but the dealer could not correct this problem. Test drove another brand new vehicle and found some of the same behaviors, indicating it is an inherent design problem with the vehicle.
- Ithaca, NY, USA
Transmission shudders upon take off, and funny noise on bottom end of vehicle. Seems to have no acceleration between 1st & 2nd gear.
- Ironton, OH, USA
Vehicle transmission stutters, hesitates and shakes upon takeoff. No accident has occurred due to this condition but several close calls have occurred. The dealership that inspected the vehicle complaint could in fact replicate the complaint but stated the transmission didn't hesitate and stutter"enough" to warrant a fix. It seems waiting for a fatality is not the correct stance for Ford prior to having a recall for this problem or to fix this individual transmission problem. I understand there is currently a class action proceeding regarding these faulty transmissions. The dealer readily admitted this transmission is a problem but Ford does not care to address it.
- Boynton Beach, FL, USA
Transmission shudders, hesitates, and vibrates when accelerating from a stop and shifting between first and second gear. This is an automatic transmission. Sometimes the car will not accelerate quick enough so it can be dangerous when pulling into an intersection with moving cars. Ford says that it is normal. The car vibrates so bad my comatose kids (always on phone) even mention why the car feels so shaky. For a new car it is unacceptable. I have a 12 year old car that is much smoother than this and it is worth $1200. Not to mention safer.
- Plainfield, IL, USA
I bought the car in April 2016. I had it less than two weeks before I took it back to the dealership over the transmission. I don't think I'd even put 500 miles on it yet. Of course they told me to bring it back after 1,200 miles since the that's the transmissions "greenbelt period". it's been back, needless to say I'm still having the issue. When the light turns green, I hit the gas and the car goes nowhere. It revs up to about 2,000 RPM, then drops back down, engages the gear and starts to move. And when it finally does start to move, it crawls away like a turtle. Even if I go pedal-to-the-metal, it makes no difference. I don't think I've ever yelled at the car I'm in to "move it's ass". it's pathetic. I have the 4 cylinder model too. While trying to merge on the interstate under heavy acceleration, the car pops out of gear and will redline while losing speed rapidly. I've nearly been rear-ended 6 times trying to get on the interstate. Fortunately (or unfortunately perhaps) my car has the Ford selectshift transmission, so I've learned to put it into selectshift mode and keep the car in 2nd or 3rd gear until I've made it on to the interstate. At that point, I move the shifter back into "drive" (D) and pray the car accelerates when I hit the gas. But I'm not done. When switching lanes on the interstate, I have to be sure that the lane I'm moving to has at least at 5 car gap because once I've switched lanes and hit the accelerator to pass, move into my new lane and lift my foot, the car continues to accelerate for another second or two, then pops out of gear and reengages. I chose the first date it happened for "when did this happen?". the issue persists today, August 29th, 2016. The car currently has 8,500 miles on it.
- Jeffersonville, IN, USA
The contact owns a 2016 Ford Focus. The contact stated that the vehicle shuttered and experienced a complete loss of power. The checking engine and service car soon warning indicators illuminated. In addition, while driving 65 mph, the vehicle experienced a loss of power for a second time. The vehicle was taken to the dealer and repaired; however, the failure recurred. The contact informed the dealer of the recurring failure and the technician stated that the vehicle performed as intended. The manufacturer was notified of the failures. The failure mileage was 10.
- Houston, TX, USA
The contact owns a 2016 Ford Focus. The contact stated that the vehicle experienced lunging, the RPM went abnormally high, and the windshield shattered after an insect flew into a windshield. The contact stated that the vehicle felt abnormal as though it was lacking power during turns and through normal operation. The vehicle was taken to the dealer where it was confirmed that the windshield was fractured, but was not diagnosed or repaired for the other failures. The manufacturer was notified of the failure. The failure mileage was approximately 13,646. Updated 09/08/16
- Fairland, OK, USA
The transmission on this vehicle shudders, especially when cornering. This shudder has become more pronounced,
- Clearwater, FL, USA
- West Bloomfield, MI, USA