The contact owns a 2016 Ford Focus. The contact stated while driving 50 MPH and depressing the accelerator pedal, the vehicle started shuddering and hesitated to respond. The check engine warning light was illuminated. The contact exited the highway and drove to a relative's residence. Additionally, the contact stated that the vehicle failed to respond when shifting into reverse (R). The contact also stated that while attempting to drive from a complete stop, the vehicle was significantly sluggish. The vehicle was towed to the dealer, where it was diagnosed that the transmission clutch had failed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.

- New Castle, DE, USA

Vehicle shudders or jerks when accelerating from a stopped position. Issue seems to be gradually getting worse over the past year or so. Car had well under 50,000 miles when issue commenced and is well maintained and responsibly driven. Ford dealer advises that clutch assembly is likely failing but represents that issue is not under warranty, recall or safety advisory, or customer satisfaction program. I am concerned that the clutch will fail when accelerating from a stopped position in traffic or while shifting at a high speed and cause an accident. There are no warning or other message lights. Thank you.

- Lenexa, KS, USA

Was driving my car and all of a sudden it wouldn-??t pull itself wouldn-??t takeoff from a stop sign jumps from 3rd to 4th when gearing down it go from 4th to 1st Gear Bucks and jumps in it never dies however, you press on the gas and the engine just revs

- Murfreesboro , TN, USA

The contact owns a 2016 Ford Focus. The contact stated while attempting to drive uphill, the vehicle failed to properly shift gear as intended. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the vehicle had previously been repaired twice under warranty however, the vehicle no longer fell under the criteria for repair under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.

- Susquehanna, PA, USA

The dual power clutch has gone out in my vehicle, this causes the transmission to overheat and the vehicle cannot move. I-??ve experienced this a couple times with my children in the car, on a mountain, and had to be pushed off the road where we were stranded for hours. I had to pay $700 for a tow and getting the transmission fluid changed, which did not solve the problem. I couldn-??t afford to pay the car payment as I couldn-??t use the car for transportation to and from work and had to pay mechanical bills. I-??ve contacted the dealership and initially they said they-??d take a complaint but when I made it there, they turned me away and told me to call Ford. I called Ford and they told me to go to the dealer. Neither of them would take a complaint. It-??s $150 just for them to look at the car and confirm the problem, however the part doesn-??t exist to fix it and I was told it could be til 2025 before it could be fixed as they aren-??t making that part. The part would be covered under warranty but it-??s not guaranteed that they-??ll be able to get it. The transmission light came on right after purchasing the vehicle and I called the dealer to have it looked at but because the light went back off before I made it there, it wouldn-??t be covered under warranty. Ford had a lawsuit for something similar to this and I was never notified. My car is at risk of repossession, I-??m still paying on it and I can-??t even use it. It won-??t make it 3 miles at this point. I-??m not the only one who-??s experiencing this and there-??s no solution but there-??s no recall either. The car will just stop in the middle of the road and it won-??t move, leaving you stuck in the line of oncoming traffic on the interstate and you can-??t even pull it over. It won-??t move once it-??s in that state. Ford will not doing anything about it. I-??ve contacted the attorney general at this point and I don-??t know what else to do. We luckily were not hit but we were stranded for hours.

- Flat Top, WV, USA

This is my second time reporting this the first time I reported this the person I talked to on the phone inaccurately put what I said and didn-??t put what I said. I was on my way back home from a little road trip and I had approached a stop sign and had come to a full stop. When It was safe I took off and my car stuttered and had loss of power and became jerky, started to buck and would have delay and sudden burst of acceleration and it felt like the transmission was slipping. And the message transmission fault service now and my check engine light came on. I proceeded to pull over and let my car sit for a bit and turned off and on my car and the warming message went away. When I started driving again my car continued to have the same issues as well as reving high and not speeding up then randomly shifting and suddenly accelerating

- Marquette, MI, USA

The contact owns a 2016 Ford Focus. The contact stated that the vehicle was jolting and hesitating while driving at various speeds. The contact stated that the vehicle was shuddering while shifting gear. The contact stated there was no warning light illuminated. The contact stated that the failure was a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 47,000.

- Greenfield, IN, USA

[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Porter Corners , NY, USA

The contact owns a 2016 Ford Focus. The contact stated that after starting the vehicle, the gear shifter failed to shift out of park(P). The vehicle was towed to the local dealer, but no failure was found. Additionally, while attempting to accelerate, the vehicle shuddered and vibrated while reversing and the transmission erroneously shifted into neutral(N). The contact stated that while driving at an undisclosed message "Pull Over, Transmission Overheated" was displayed. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle did not qualify for the s power train Extended Warranty Coverage. The failure mileage was 15,090.

- Camden Wyoming, DE, USA

The contact owns a 2016 Ford Focus. The contact stated while driving at 50 MPH, the contact approached a stop sign and depressed the brake pedal and stopped the vehicle. The light turned green, and the contact proceeded to move forward and the transmission fault service now warning light illuminated. The contact drove to a location and allowed the vehicle to set for several hours because he had an additional two hundred miles to travel to get home from a road trip. The contact stated that the vehicle jerked and idled roughly the remaining drive back to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 150,000.

- Marquette, MI, USA

Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don-??t have parts to fix it. There-??s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can-??t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.

- Ormond Beach, FL, USA

The contact owns a 2016 Ford Focus. The contact stated that the husband was driving approximately 50 MPH before coming to a stop for traffic ahead. While attempting to accelerate the vehicle erroneously began to drive in reverse. During the incident, the check engine light was illuminated. The vehicle was later taken to the local mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 120,000.

- Winchendon, MA, USA

The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle shifted abnormally. The transmission warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 148,000.

- Everett, WA, USA

The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle shuddered abnormally. The contact stated that the vehicle hesitated to shift gear while losing motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission friction element "A" was stuck in the on position and failed to keep the fork engaged. The vehicle was not repaired. The vehicle was taken to the dealer, who had not diagnosed the failure. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.

- Oakland, CA, USA

-??Oil pump failed to send oil to the engine causing the brakes to go out. While trying to pull out into traffic, the engine made a pop sound, and lost the ability to accelerate. Engine and oil light turned on, was then unable to accelerate past 20mph and engine sounded horrible. -?? Our mechanic looked at the car and said the oil vacuum pump was obliterated inside the engine. He replaced the vacuum pump and said that the timing belt is inside the engine which is causing all the issues. -?? No warning lamps or messages appeared before this. Had just had an oil change a month before and there were no issues.

- Las Vegas , NV, USA

My 2016 Ford Focus SE is exhibiting the same PowerShift issues that are well known with this model of vehicle. I had the transmission replaced in April 2020 at 59,000 miles, as well as the TCM reprogrammed as part of the customer service program. Now, in 2023 and at 79,000 miles, my vehicle exhibits the exact same issues. I have contacted Ford to try and rectify, however they are saying my vehicle is not within any customer program/recall as it was built in April 2016 (the original scope only covered Focus' up to November 2015). I can 100% attest that, after 3 years/20,000 miles since the repair to transmission and TCM was made, this car is exhibiting the same transmission slip issues that now make it extremely dangerous to drive.

- Houston, TX, USA

The contact owns a 2016 Ford Focus. The contact while driving 20 MPH, the transmission was skipping gear. The contact stated that the transmission shifted from 1st gear to 3rd gear. The check engine warning light was illuminated. The contact veered to the side of the road and was able to continue driving. The contact stated that the failure recurred several times while driving. The vehicle was taken to an independent mechanic, who referred the contact to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.

- Provo, UT, USA

The contact owns a 2016 Ford Focus. The contact stated while running errands, after returning to the parked vehicle, she was unable to restart the vehicle. The contact shifted the vehicle into neutral(N) and was able to restart the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle was jerking while shifting gear. The contact stated that the failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission clutches had frozen or engaged and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program: 14M02 TCM reprograming (Power Train). The failure mileage was approximately 110,000.

- Hartselle, AL, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" Transmission suddenly stopped shifting correctly resulting in a sudden loss of power, a lugging of the engine, and almost cause of an accident. Specific components have been diagnosed by Crest ford in centerline. How was your safety or the safety of others put at risk? Without proper shifting the car would often sit in idle while deciding on a gear, leading to dangerous turns and acceleration from stop lights Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Crest Ford of centerline Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No, started out of the blue

- Madison Heights, MI, USA

Over the course of less than 5 years that I-??ve owned this car it has needed the clutch repaired 3 times. First time was at approximately 25,000 miles, second time at 47,000, and third at 71,000. There is an extremely noticeable shudder, loud noise, and vibration throughout front end of car when accelerating. Additionally, the car has erratic transmission shifting and does not properly shift into gear causing it to lose motive power and not immediately accelerate when pressing the gas. I have attached the most recent invoice I received from the dealer diagnosing the problem.

- Cleveland, OH, USA