10.0
really awful- Crashes / Fires:
- 4 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 30,228 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2017 Ford Focus. The contact stated while driving 50 MPH, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was steered to the side of the road before stalling. The vehicle was not able to be restarted. The contact attempted to jumpstart the vehicle however, the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine had seized, and that an unknown part needed to be replaced. The vehicle was not repaired. The vehicle was towed to a dealer where it was determined that the engine needed to be replaced. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was 93,000.
- Sebastian, FL, USA
Car lost power in the middle of the road, pulled over and it seemed fine when I checked it but as I drove off again the engine fault light came on and it started overheating and said to pull over immediately to not damage the engine. Afterwards, it-??s not able to start at all. It-??s been at the ford dealership ever since awaiting ford to fix the problem, meanwhile I-??m stuck making payments on a car that is undriveable with no idea of when I will be able to drive it again.
- Albion, IN, USA
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the check engine warning was light illuminated. The failure mileage was unknown. VIN tool confirms parts not available.
- Lafayette, IN, USA
The engine light came on and the car became hard to drive and steer. This was dangerous on the freeway; slowing and not operating properly in traffic. The car was then repaired and able to be driven for about 5 months and then it repeated with the oil pump belt shredded. The repair was done at a cost of approximately $2000. This didn-??t fix the actual problem. The whole episode was repeated and the car became inoperable again. The car was towed to the Ford dealership and they are waiting for the parts from the Ford company to repair it. It has been sitting for almost three months inoperable. The recall came out in early January and it seems there should be parts to fix it by now. It is a huge financial burden.
- Henderson, NV, USA
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the purge valve was faulty and needed to be replaced. The purge valve was replaced but the failure persisted. The EVAP message and the check engine warning light were displayed, and the vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.
- Stockton, CA, USA
My 2017 ford focus engine has failed because of the oil system parts in the safety recall 23S64. While I was driving I got the hazard notification and a red oil notification shortly before the engine failed. No accident was caused but the car no longer runs. This happened back in February of this year and it has been 4 months since then. I have lost my job because of no longer being able to drive. I-??m living below my means due to having no vehicle. When I have called them they refuse to give me a rental and only tell me that I need to wait. I need a car for work and they have offered no assistance.
- Lincoln Park, MI, USA
The contact owns a 2017 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed and attempting to accelerate, the vehicle lost motive power and significantly decelerated. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the canister purge valve. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 58,000.
- Morristown, NJ, USA
The contact owns a 2017 Ford Focus. The contact stated that while attempting to start the vehicle, the vehicle failed to start. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with low compression from the engine. The contact was informed that the engine needed to be replaced. The vehicle was taken to the dealer where it was diagnosed as the same failure provided by the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 95,000. The VIN was not provided.
- Spencer, NY, USA
The car when hot after driving for a while shutters when taking off from a light or stop
- Jupiter, FL, USA
whenever im at a stop light the car stalls and one time it completely stopped and I had to pull over and restart the car.
- Winter Haven , FL, USA
My car was running fine up till last Wednesday when I got to work and I pulled in and put it in park shut the car off went into work I came out nothing the battery wouldn't crank over nothing I had a jump started once it jump started it wouldn't go in reverse and barely went forward now they're telling me I need a TCM and a clutch and they're quoting me 4,600 but I can't just replace the TCM because the transmission case is cracked and it won't relearn you know I don't know what's what to do anymore I mean this car I only put $44,000 miles on it I mean I bought it used but yeah I had no warning that the battery was bad and they're telling me that that's what caused all this and it caused the TCM to fail which cracked the transmission case you know and I can't drive it they're saying because it's dangerous to drive but I have no choice I don't have a car and I got to get to my job and of course my van isn't covered under this TCM replacement that they got going on with 150,000 miles or 10 years cuz my car only has 144,000 miles on it so now I'm I don't know what to do about thisall I know is that this car was running perfectly fine and shifting perfectly fine all day Wednesday until I got to work and turned it off and went into work and came out that's when I got nothing no battery nothing it just I don't know what happened but it was running perfectly fine before that and there were no indications to me that the battery was bad or anything else was wrong with this car before any of this happened none whatsoever I wouldn't even have known cuz I had no problem it went in reverse just fine went drive just fine cranked up every time there was nothing wrong with the battery that I know of all I know is when it died it's caused all these problems
- Grandview, MO, USA
Engine failed while being driven. Closely avoided a major accident.individual mechanic said 23s64 failure. Check oil light appeared almost immediately. Called closest. Dealership they said parts unavailable for another 2-3 months. This is not acceptable. Why was I never notified of this recall. Need transportation to medical appointments frequently.
- New Providence, PA, USA
The oil pump in the 1.0L Ecoboost motor failed, causing the engine to stop working properly. This is the same motor that is already subject to recall, but mine has a manual transmission, so Ford has not included it in the recel (23S64). It is the exact same motor with the exact same problem, but they are not considering it part of the recall because of the manual transmission. They wont' act without being forced to do so. I don;t understand why I have the exact motor with the exact issue, but am not subject to the recall.
- New Braunfels, TX, USA
See attached document for complaint
- Springfield, IL, USA
The contact owns a 2017 Ford Focus. The contact stated while attempting to start the vehicle, the vehicle made an abnormal squeaking sound and failed to start. The check engine warning light was illuminated, and the message "Transmission Overheating" was displayed. The contact stated that upon shifting into neutral, the vehicle started. Additionally, the contact stated that while driving 25 MPH, the vehicle stalled. The contact was able to pull to the side of the road. The contact stated that the vehicle was able to restart when shifted into neutral(N). The dealer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 164,727.
- Mathis, TX, USA
The clutch on my 2017 Ford focus needs to be replaced due to it slipping/shuttering when I go to accelerate.
- Rockford, MI, USA
The contact owns a 2017 Ford Focus. The contact stated while driving at approximately 45 MPH, the oil pressure warning light illuminated, and the contact pulled over to the side of the road. The vehicle was taken to the independent mechanic where it was diagnosed with a shredded timing belt, the screen on the oil pump was clogged, and no oil pressure. The vehicle was repaired. The contact discovered NHTSA Campaign Number: 23V905000 (Engine, Engine Cooling) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 119,000.
- Mifflinburg, PA, USA
I went out and started it to go to work in the morning back in January this year. It had trouble turning over and I thought it was just because it was really cold outside. I sat and waited for it to warm up before attempting to leave the parking lot. I backed out of my parking space and started out of the parking lot and it just had no power, sounded rough, then just died. I was able to start it one more time and got it back into my parking spot before it died again. It wouldn't start again after that. Nothing was wrong with it when I drove it home from work the night before that.
- Tonganoxie, KS, USA
The contact owns a 2017 Ford Focus. The contact stated that after the vehicle was refueled at a local gas station, the vehicle failed to restart. The vehicle then restarted after several attempts. The contact stated while driving, the vehicle stalled. The check engine warning light was illuminated. The contact stated that the failure recurred after refueling. The vehicle was taken to the dealer where it was diagnosed with a failed purge valve canister and that the purge valve canister needed to be replaced. The vehicle was not repaired. The contact previously received notification of NHTSA Campaign Numbers: 18V735000 (Fuel System, Gasoline) and 19V515000 (Fuel System, Gasoline) however, the contact stated that only parts of the recall repairs were completed. The contact stated that the PCM was flashed; however, the purge valve canister was not replaced as per the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 75,000.
- San Angelo, TX, USA
- Gilbert, AZ, USA