7.6

pretty bad
Typical Repair Cost:
$930
Average Mileage:
27,400 miles
Total Complaints:
22 complaints

Most common solutions:

  1. not sure (19 reports)
  2. replace transmission (2 reports)
  3. replaced the clutch in the transmission (1 reports)
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This problem may be covered under warranty. Ask your Ford dealer.

« Read the previous 20 complaints

problem #2

May 012018

Focus

  • Automatic transmission
  • 9,500 miles

I have always loved Fords. But before this I had owned a 2010 Fusion and that had issues too. I noticed when I decelerate the Fusion would jerk when going below 40. It had 93000 miles on it, so I still owed 12000 dollars on it. Dealer screwed me big time. I took it in to have it looked at and they said the transmission was slipping. I then went to a local dealer to see if I can get out of being upside down. Low and behold I was able to get into a lease for 2017 Focus SE. I love the car. However, I don't care for the transmission in these. I feel slight shuddering when I accelerate. I can see why Ford is just going to SUVs and trucks. Their sedans are "JUNK". So with this different transmission they have in it the dealer states that they have a transmission in these that feel like a manual transmission and that is why the fuel economy is better. Maybe I just have to get used to it and wait 2 and half more years and then get something other than a Focus. I may plan on getting the new and improved Ranger "knock on wood"... Ford I am giving you one more chance.

- Jeffrey M., Lucan, MN, US

problem #1

Aug 302017

Focus S

  • Automatic transmission
  • 1,000 miles

Traded in a 2016 Ford Fiesta for 2017 Ford Focus because of defective transmission design and lawsuit on Fiestas and Focus cars made before 2017. I had car only 4 months and lost $4000 on the deal. Dealer told me the Focus had a different transmission than the Fiesta and Focus made before 2017. It actually has the same Transmission which is a Dual Dry Clutch transmission which is the same that is the cause of the Class Action Lawsuit against Ford for defective Transmissions. I was assured the transmission was different and did not have the problems that the Fiestas and Focus class action lawsuit vehicles had. Within one month my Focus started shuddering when accelerating from a stop. Shuddering is sometimes minor and sometimes major. Dealer says that all 2017 Ford Focus cars display this problem and they can do nothing about it. The Service Manager actually told me that transmission was designed to shudder. Later he admitted Ford knows there is a problem but cannot eliminate the shuddering. They acknowledge they lied about transmission and said that the salesman "miss-spoke" and should have told me different. After four months they said they would buy the car back at a loss of $3000 dollars to me. That plus the $4000 I lost on the trade would put me $7000 in the hole because of their not telling me the truth about the transmissions.

- sluguy, Indianapolis, IN, US