In March 2024, I was driving my Ford Focus when the engine suddenly shut off at a stop light and never restarted. There were no warning lights or indications that anything was wrong with the car prior to it shutting off. The car was towed to a Ford dealership where it was determined that the reason the car broke was due to the oil belt breaking which is an active recall. The manufacturer recall number is 23S64. The NHTSA recall number is 23V905. This oil belt failure, led to both the turbocharger and engine seizing up and breaking due to a lack of oil being delivered to the system. This problem poses a safety risk as a loss of engine oil pressure can result in engine damage and/or seizure, which can result in a loss of motive power and a loss of the mechanical vacuum pump required to provide power braking assist, increasing the risk of a crash. In March 2024, the recall only covered replacing the oil system - not the engine or turbo charger. In mid-June 2024, the recall was updated to include replacing the oil system as well as the engine and turbocharger that was affected in the cascading effects of the lack of oil delivery. We were told by the Ford dealership that a new engine and turbocharger had been ordered and would be delivered and installed in my car at the beginning of July 2024. Since early July 2024, I have called several times for an update of the status of my car. Each time, I have been told they are waiting on parts. Most recently, I was told that the one part they are waiting on is the high pressure pump. The service advisor at the local dealership said he has ordered it twice and emergency ordered it one other time. However, corporate Ford is not getting this order taken care of in a timely manner. It is now October 2024 and I have been waiting 7 months to get my car fixed. Per the NHTSA, car companies are expected to fix the recalled issue in a timely manner and Ford has failed to do this. They have also refused to buy my car back.

- Eldridge, IA, USA

Engine light and red oil can symbol's keeps showing on the dashboard. Brake pedal is tight & hard when stopping when pressed on them.

- Lake Worth, FL, USA

The contact owns a 2018 Ford Focus. The contact stated while stopped at a traffic light, the accelerator pedal was depressed, and the vehicle started shaking moderately lost motive power, and failed to accelerate above 30 MPH. The check engine warning light was illuminated. The vehicle was steered to the side of the road. The vehicle was towed to an independent mechanic where it was diagnosed that an unknown software needed to be updated and the actuators and clutch needed to be replaced. The manufacturer was notified of the failure. The failure mileage was unknown.

- Gainesville, GA, USA

Before Ford issued the recall, our 2018 Ford Focus engine seized up and stopped working while we were driving it. We had it towed eventually to the Ford dealer in Shakopee, MN and they said the engine was shot from the issue it was finally recalled for in February of 2024. We bought the car in August of 2018 and this happened in August of 2021 with less than 80,000 miles on it. We ended up replacing the engine which cost $6585.44 for a new engine. We reached out to Ford and they told us it was not their problem. That was until February of 2024 when we received a letter with a safety issue regarding that problem. Now the new engine is also having this problem. Ford would not reimburse us for the new engine. We want to put in an official complaint that they actually ignored this problem even as we googled at the time and saw that it was happening. They're still not equipped to deal with it. We want our money back from the new engine we paid for.

- Prior Lake, MN, USA

Drove car it stopped accelerating causing the engine to fail causing me to be broke down on interstate 81. Car has been sitting at the dealer since April

- Marion, VA, USA

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at an unknown speed, the check engine warning light illuminated. The vehicle was taken to the residence and parked. The manufacturer was not made aware of the issue. The failure mileage was approximately 43,000.

- Tecumseh, MI, USA

See attached document for complaint

- Summit Hill, PA, USA

I had my car looked at by a mechanic because I was losing coolant! This has been going on for a few months. The mechanic found that the coolant was leaking from a water outlet on the passenger side in front of the motor! We took the car to a dealership to try to get the part. The parts agent could only find a water outlet for the thermostat in the drivers side" The part has lower radiator hose, Overflow reservoir, and a coolant line leading to the thermostat outlet on the drivers side of the vehicle? The outlet has 3 mounting studs with 10 millimeter nuts. that part is not listed in any parts stores? It leaks down to the minimum on the reservoir daily to a point that I have to put antifreeze in it everyday just to not have my motor become overheated"

- Washington Dc, DC, USA

The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine and low oil warning lights illuminated. The vehicle was towed to the contact-??s son's residence. The vehicle was not repaired. The dealer was contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 75,444.

- Calimesa, CA, USA

With out warning my car lost power and went from 65 mph to 40 in an instant, I was able to avoid hitting the side wall of the freeway and with Gods help avoided hitting any other vehicles. The oil light came on then the engine light soon after, I was able to take the first exit off the freeway and pulled over in a gas station parking lot. Tow truck took it to the dealership, this car has a recall and the recall description matches exactly what happed. The dealership told me it will take them 6-8 weeks before they can even diagnosis the car for that recall. I am stuck without a car, and I am lucky no one was injured. People with this type of Ford ecoboost need to be made aware they are driving a vehicle at any moment can have total engine failure putting lives in danger. When I received the original recall letter, I called Five Star Ford in April to set the appointment, and they told me they are not taking those recall repairs right now and to call back at another time. I called back in May and was told they are still not taking repairs for that recall, to call back 3rd quarter of 2024. You can see that Ford has put lives in danger if others who called for the repaired was turned away as well.

- Watauga , TX, USA

In February of 2022, while driving home from work the car suddenly lost power to the engine along with the ability to brake and stop the car. This happened during rush hour traffic on a 65 mph speed major road in DE. Fortunately we were able to get off an exit without colliding into vehicles that were coming to a stop. We had to let the car drift to a stop and had to almost stand on the brake to get the car to fully stop moving. We had the car brought to the dealership that the car was purchased and it was diagnosed and reported to us that the engine needed to be replaced. At the time the car only had 63k miles on it and should not have needed a new engine. After the repair was completed it was determined that the Oil Pump Belt Tensioner failed causing the engine the go bad resulting in a replacement of the engine. Luckily for us Ford was able to help us out due to the mileage and good faith and covered a good portion of the engine replacement, however we still had to put money out of our pocket for a replacement that we are now finding out was caused by this part being recalled (Recall 23S64) and needing replacement. The dealership is now stating they can not give us our money back until there is an actual remedy for this recall. For my specific situation the remedy has already been produced in the means of a new engine with new parts. Not sure why I have to wait for parts to be distributed for a refund when I've already had to have this part replaced along with the engine. The failure of this part causing the engine to go bad is a dangerous situation and I hope nobody else has the problem I had because of the engine loses power you also lose the ability to use your brakes and if you are driving the car you are looking at the possibility of a serious crash resulting in serious injury or death.

- Woodside, DE, USA

Vehicle has been having more frequent issues starting up. Engine stalls intermittently and hesitates after fueling up. Been getting inaccurate fuel gauge and distance to empty readings lately. Vehicle is available for inspection upon request. My safety was compromised because the car stalled without warning on the highway almost causing me to get into an accident, and it also shut down on me after pulling out from the gas station after fueling up. Car also loss power and hesitated on highway when merging, causing traffic to back up. I feel extremely unsafe. Problem was replicated with my mechanic after driving with him from the gas station. The car has always passed inspection from when I bought it and i stay up to date with its maintenance from the dealerships. The Malfunction Indicator Lamp just illuminated a few days ago from 7/18/2024 but have been experiencing this issue slowly for a few months, and has been progressively getting worse until the check engine light came on which is the current situation. Mechanic found multiple codes P1450, P0456 and etc when he connected the computer to my car showing a CPV purge valve and other issues associated.

- Glendale, NY, USA

Coolant keeps disappearing with no sign of leaking, only possibly on the ground when my car sit. Engine keeps overheating and smoke comes out of air vents. Recall that is out now is what seems to be the issue but does not cover my Ford focus.

- Scottdale, PA, USA

Engine failure

- Stone Mountain , GA, USA

The oil pump control arm failed. There is an open recall with no remedy. We were originally told Q2 2024 and now it's Q1 2025. This is unacceptable as this recall was issued in January 2024 with no remedy.

- Dexter, MI, USA

My oil light came on while driving, it was flashing. I pulled over, checked my oil level and it was full. I had it towed to the nearby Firestone that I always use to check what was going on, I was afraid to keep driving it. The mechanic called me a day later and said that my wetbelt had disintegrated and that my engine was gone. He said that there was no way to check this during oil changes also. He said this wetbelt caused a loss of oil pressure which is why my engine was impacted. Firestone didn't know what the error code was and reached out to the Ford Manufacturer and they were advised what a wetbelt was and did. I attempted to get the recall taken care of in March at Cavalier Ford and they cancelled my appointment since there was no active fix. I have also been advised I can replace the engine out of pocket and hopefully Ford will reimburse me. I also reached out to Beach Ford to see what I could do and what my options were, she also told me I would pay out of pocket and hopefully be reimbursed. No one can confirm if I would even be reimbursed, if I had the amount of money needed to get a new engine. Luckily, I was not put at risk or others. I do drive for a living, 50% of my job is on the road. I stopped driving my car at the first sign of trouble and only hurt the engine.

- Virginia Beach, VA, USA

The contact owns a 2018 Ford Focus. The contact stated while driving 70-?"75 MPH, the vehicle lost motive power and shut off. The contact pulled over, and the vehicle failed to restart. The oil pressure warning light illuminated and blinked. The contact stated that several unknown warning lights were illuminated after the failure. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact called the manufacturer and requested a buyback. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer agreed to assist with the repairs. The failure mileage was approximately 54,000.

- Port Orange, FL, USA

I began having issues with my car engine in March of 2021. I talked to a mechanic friend of mine who did and check online and found out that there was a recall for 2018 Ford Focus vehicles. I contacted Darcars Ford of Lanham in Lanham, MD and told the Service Director (NAME UNKNOWN) this information and he stated that there was no recall for my particular VIN. My car engine seized up and was undrivable. I had to pay to get my vehicle towed to Darcars and also pay approximately $600 for them to check out my car. I had to get a whole new engine which cost close to $5,000. I didn't have the money to fix it and Darcars stated that I didn't have a warranty so I would have to come out of pocket for all of it. I was unable to drive my vehicle for approximate 6 MONTHS due to this issue. Luckily, I drove for LYFT part-time and I was able to rent a car thru them so I could continue going to work and taking my daughter to school. Eventually, I was able to save up enough to purchase a brand new engine and have it installed. I would like to know how I can be reimbursed for my purchase? This recall was a MAJOR inconvenience in my life and set me back substantially. Any assistance would be deeply appreciated.

- Largo, MD, USA

The contact owns a 2018 Ford Focus. The contact stated while starting the vehicle, he became aware that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with low oil pressure coming from the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for further assistance. The failure mileage was approximately 71,311.

- Aiken, SC, USA

In Jan 2024 the car would not accelerate. Had to have it towed and got to a FORD dealership. They told us the engine is not working and needs replaced but their was a recall on the oil pump. They also said they have several cars same year with the same issue that are undriveable. It has been half a year and there still is no end in site for recall parts. I have lost my job due to no transportation and need to get this fixed. What is my next step. I have talked to FORD and just told it would be later this year but no date known.

- Mckinney, TX, USA