10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 69,628 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Bought van in June 2007 nothing but problems since. Replaced battery within 2 months of purchase. Replace O2 sensors 3 times and need done again. Replaced transmission, radiator, egr valve, brakes 4 times, tie rod 2 times, calibers 2 times, rotors 3 times, fuel line, you name it, we have had to fix it. Nothing but problems. We have spent close to 8K since Feb 2008 on this vehicle and we can not get Ford to help us at all. Now the axles need replaced as well as sensors again. The dvd player quit working after 4 months, driver side heated seats quit working after 4 months. Back passenger door sometimes won't open or unlock and sometimes it won't close when you try to close it. This vehicle has put my family in serious harm and we almost got into major accident do to most of the issues ie transmission stalled on interstate and had no warning at all. Worst vehicle of all times. I can not trade in becasue I owe over 11K on this piece of crap. Ford needs to refund me all of my money and suffering as well. I have thought about suing them for damages and selling this crap to us especially with 3 small children and having to travel to see family due to husband being a marine and always being deployed. Almost missed seeing my grandpa for the last time before he did back in Sept because of the transmission. This vehicle needs to be off of the roads forever. All of them. Everyone that we know that has these vehicles have the same problems as us.
- Ft. Meade, MD, USA
2004 Ford Freestar with no rear door sensors. Consumer believes that the rear sliding door should have sensors on the rear of the door. The consumer's son walked towards the rear of the vehicle. Her son grabbed the back edge of the door, which ultimately closed on his fingers. The consumer's son suffered bruised and swollen fingers.
- Oak Park, MI, USA
Vibration in gas pedal between 20-40 mph & 1500-2000 RPM.... been to 3 dealer, no resolution.
- Spring Valley, NY, USA
My family including 3 small children were in the van travelling home and my husband was in a minor (30 mph) head on collision with only damage to the left front end. A few minutes following the collision the engine of the vehicle caught on fire, within ten minutes the entire front half of the vehicle was fully engulfed in flames. Everybody we have talked to has said there is no reason the vehicle should have caught on fire due to the collision.
- Reinholds, PA, USA
We just purchased a 2004 Ford Freestar. I am 67 and went to get out of the back door and the driver accidentally pushed the button to close the door.it crushed my leg, as there is no way to stop the door. There are no safety switches. Everyone in the car tried to help and the door would not go back. This would have killed a child or my 89 year old mother. There needs to be a recall. My husband has size 14 shoes and when he tried to get out the same door, his knee almost hit the door closing button...and he was watching out for the problem.
- Arroyo Grande, CA, USA
- Marysville, OH, USA