10.0
really awful- Crashes / Fires:
- 20 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 21,282 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall- received notification from Ford July 2016. Still no fix available for passenger side air bag.
- Helotes, TX, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact stated that NHTSA campaign number: 17V024000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in July of 2016. The dealer (shawnee mission Ford, 11501 shawnee mission pkwy, shawnee, ks 66203, (913) 631-0000) stated that the parts were not available. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 8/13/18
- Tonganoxie, KS, USA
Safety recall. Called dealership, was told no dealership has the ability to fix this problem as the company who makes the airbags is out of business.
- Cherry Hill, NJ, USA
Takata recall : I received a recall notice 2+ years ago on my and the dealer is still saying they don't have parts.
- Lehi, CA, USA
Regarding recall NHTSA recall 17V-024. Have contacted Ford motor numerous times with the same response; no parts available at this time. This response is unsatisfactory. I feel they are not looking for replacement passenger air bags due to the year of this vehicle. Someone needs to light a fire under them to get them to take responsibility and resolve this issue.
- Mexico, MO, USA
Takata airbags
- Fremont, OH, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called dick smith Ford at (816) 353-1495 (9505 E state rte 350, raytown, mo 64133) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.
- Kansas City, MO, USA
Takata recall - airbag inflator - we received notice January 2017 that our airbag needed replaced, we still do not have it replaced, no remedy to the situation yet!
- Johnstown, PA, USA
Takata recall. I made an appointment with airport Ford in florence Kentucky to have the airbags replaced, took my car in and received a phone call to come get my car because the dealership could not get the airbags. I have not been contacted since. I was told that the company that makes the airbags for my car was in bankruptcy and that the airbags were no longer available.
- Walton, KY, USA
Taking recall for faulty airbags did not deploy
- Des Moines, IA, USA
"takata recall" I received the notice to have my airbags replaced & bolton Ford has not responded. My driver door will not open from the inside of the vehicle & my brakes need me to go all the way to the floor before the brakes stop the car. Car was stationery when driver door would not open & driving coming to a stop when brakes need pushing to the floor to work properly.
- Lake Charles, LA, USA
The airbag is sticking out and has a rust look.
- Livonia, MI, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified. The recall notice stated that owners would receive a second notice once parts become available. The contact received a postcard from tk holdings, alerting her that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.
- North Huntingdon, PA, USA
Takata recall I have received 2 notices about the recall one March 2017 and one November 2017, I contacted olathe Ford about this 3 times with no help what so ever saying I could contact Ford at an 800 #. if this is a recall and they can't help with it, I don't understand what kind of company this is. We have always purchased from Ford but this is a serious recall?
- Lenexa, KS, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (anderson Ford, Lincoln of St. Joseph, 2207 N belt hwy, St joseph, mo 64506, 1-(800) 779-3673) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Cameron, MO, USA
Takata recall Ford's recall notice was received March 2017, no further action has occurred.
- Hanover, MD, USA
Takata recall - my dealership has not provided replacement airbags. I have called several times and they have not replaced the airbags stating that replacement parts are not available from Ford. This is a danger to me.
- Van Nuys, CA, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to serramonte Ford (999 serramonte blvd, colma, ca 94014, phone number: (650) 763-2400), but was not repaired due to lack of parts. The contact was informed that the part may be available in one month. The manufacturer was contacted and transferred the contact to NHTSA. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 8/7/18
- South San Francisco, CA, USA
Takata recall. I was first notified of this recall almost one year ago. Upon calling them and calling the dealer, I am told parts still not available! and no one knows when the parts will be available. This complaint is regarding this recall - there has been nothing timely about getting this problem resolved.
- Fountain City, IN, USA
- Indian Trail, NC, USA