10.0
really awful- Crashes / Fires:
- 20 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 21,492 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall received a letter from Ford about 07/01/4 months ago but have heard nothing since.
- Arlington, TX, USA
Summer of 2016 the warning light for air bag came on. Oct 20 2016 took the car into dealership. They had the car for two days, never mentioned any recall, needed the car for the weekend, they wanted me to pay for the part in advance before ordering it. Do not recall how warning light appeared on the the dash board.
- Ann Arbor, MI, USA
Takata recall: My passenger airbag has ruptured and needs replacing. The vehicle was in a stationary position when the rupture occurred. However, I'm afraid it might completely blow up on me while driving and cause a dangerous accident. I would appreciate a prompt repair. I am afraid to drive my car because of it.
- Sarasota, FL, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 01/11/2017 consumer is not able to use the car when a front passenger is in the car. Updated 6/22/18
- Guerneville, CA, USA
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V348000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Lake Villa, IL, USA
Takata recall is my car on recall
- Maynardville, TN, USA
The contact owns a 2009 Ford Fusion. While driving at approximately 45 mph, another vehicle crashed into the front driver side of the contact's vehicle. The air bags failed to deploy. A police report was filed and there were unknown injuries that required medical attention. The vehicle was destroyed. The approximate failure mileage was 100,000.
- Winchester, CA, USA
The contact owned a 2009 Ford Fusion. While at a stop, the vehicle accelerated independently without warning. As a result, the contact crashed into a ditch. The air bags failed to deploy. The vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was 42,000. Updated 7/20/15 updated 10/17/2017
- Fort Dodge, IA, USA
My dash board is separating from the air bag.. very scary... also my door handle is broken... I can no longer lock the front driver side door so I am never really safe in my car... I think the dash board should be a recall cause I know the Ford place gets complaints all the time for it happening to people all around. It's not our fault the dash board is doing that, and there is nothing we could have done to prevent it. It very unsafe. They should want to make ur customers happy...
- Arden , NC, USA
The contact owns a 2009 Ford Fusion. While attempting to park, the vehicle suddenly accelerated. The contact was unable to stop the vehicle and crashed into the side of a building. The air bags failed to deploy. The contact mentioned that the vehicle accelerated to 40 mph. A police report was filed and no injuries were reported. The vehicle was not diagnosed or repaired. The VIN was not available. The failure mileage was 81,000.
- Manchester, TN, USA
The contact owns a 2009 Ford Fusion. The contact stated that while depressing the brake pedal, the vehicle accelerated independently without warning. As a result, the contact crashed into a garage door and the air bags failed to deploy. A police report was not filed and there were no injuries reported. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 27,750.
- Gardener, MA, USA
The contact owns a 2009 Ford Fusion. While driving 5 mph, the heel of the contact's shoe became stuck in the floormat and interfered with the accelerator pedal. As a result, the contact crashed the vehicle into a parked vehicle. The air bags failed to deploy. The contact did not sustain any injuries. The vehicle was not repaired and the manufacturer was not notified. The failure mileage was unknown.
- Plainfield, CT, USA
I'm concered with the air bag on the passenger side. The dashboard panel has lifted right on top of the air bag. I'm affraid this might be a safety concern and do not know why the dash around the air bag is warped/ rising. The dash air vents are also pushed out of place. I have grand children that ride in the car and am concerned for their safety as well as my own.
- Modesto, CA, USA
Deer strike font end traveling about 40 mph, , 9 year old in passenger seat, air bag did not deploy as required, she was too light., damage to front end bumper, hood, and grill. Upon repair I noticed that the dash board just below the passenger air bag had been buckled and pulled away from the air bag cover.the body shop told me that there was no way to repair this except replace the entire dash board and then there was no guarantee that it just would not happen again. Body tech told me that repair may interfere with the operation of the air bag deploying as well as leaving it alone. This is a known design issue with Ford Fusion and there are no service bulletins or recalls. Insurance would not cover repair since it was caused by heat on the dash and there was nothing to glue the dash back on. Google'd the issue and there are hundreds of complaints on line all over the country. Anything that has a potential of air bag operation is a critical safety concern.
- Deforest, WI, USA
This may be a huge coincidence but immediately after being sideswiped with only passenger side view mirror damaged, the driver's side door would no longer open from the inside. We thought it was related to the impact on the passenger side but this seems to be a recurring problem with Ford Fusion. We have to keep the motor running, lower the window and reach out to the exterior driver door handle to open the driver side door. This should be a Ford recall item. For awhile the airbag light will intermittently stay on while driving.
- Hummelstown , PA, USA
This vehicle was traveling in the right lane when it was run off the interstate at 75-80 mph, it went off the right shoulder, came back into the right lane, went into a spin, went off the roadway at the left shoulder and rolled over 1-2 times in the median before striking the interstate dividing cable which prevented the vehicle from entering the oncoming lanes of travel. The driver and passenger were buckled in, and there were two dogs as passengers. One of the dogs was ejected. No airbags deployed!!!!
- Slidell, LA, USA
The contact owned a 2009 Ford Fusion. The contact stated that while driving 70 mph, he attempted to pass another vehicle and the steering wheel seized. The contact lost control of the vehicle and crossed over the highway, crashing into a mountain side. When the authorities arrived, the steering wheel remained seized. None of the air bags deployed. The vehicle was destroyed. The manufacturer was notified, but offered no assistance. The failure and current mileages were 87,000.
- Elon, NC, USA
The contact owns a 2009 Ford Fusion. The contact fell asleep while driving and was involved in a crash in which the air bags did not deploy. The contact was unsure of the exact speed the vehicle was traveling during the failure. A police report was filed and the contact suffered minor injuries. The vehicle was towed to an independent repair shop where it was in the process of being repaired. The failure was not diagnosed. The failure and current mileage was 56,000. The VIN was unavailable.
- White Oak, WV, USA
- Reston, VA, USA