10.0

really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
12 / 0
Average Mileage:
21,282 miles

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« Read the previous 20 complaints

problem #298

Jul 012012

Fusion

  • miles
Takata recall. I received a recall notice on my 2009 Ford Fusion in 2012.. I have received 2 more notices since then. I have called my local Ford dealership on a regular basis and am told each time that they have not received parts for the recall yet and do not know when they will receive them.

- Mcalester, OK, USA

problem #297

Dec 112017

Fusion

  • miles
Takata recall, I received a letter last year about the recall, the passenger air bag was defective and needed to be repaired before it goes off by itself. I called Ford dealership and told them about the letter, they informed me that they didn't have parts to repair it. They would notify me when the parts come in. That was around January of 2018.

- Anniston, AL, USA

problem #296

Dec 012017

Fusion

  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Gene messer Ford lubbock (6000 19th South, lubbock, tx 79407, (806) 793-2727) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Lubbock, TX, USA

problem #295

Nov 052018

Fusion

  • miles
I received a recall notice for the passenger seat airbag from Ford in 2017, and according to the notice, one of the manufacture near me will contact me to schedule an appointment. However I haven't hear anything related to the recall. I even chatted with one of the agents of Ford, she said the model is not available at the time. It's been more than 10 months from the chat now.

- Bellevue, NE, USA

problem #294

Jan 112018

Fusion 6-cyl

  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (jannell Ford of hanover, 2000 Washington St, hanover, MA 02339, (888) 698-5502) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated part was replaced on 12/20/18

- Hingham, MA, USA

problem #293

Jan 102017

Fusion

  • miles
Tamara recall

- Moore, OK, USA

problem #292

Jan 112018

Fusion

  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The contact called the dealer roberson albany Ford (1920 pacific blvd sw, albany, or 97321, 1-(541) 926-5555) 7 months ago, who stated that they would call the contact once the parts had become available but had not provided a follow up call to address parts availability. There was no mention of a loaner vehicle option while waiting for longer than 6 months. The contact was uncertain as to when the vehicle may be repaired due to waiting beyond a reasonable time frame. The manufacturer was contacted. VIN tool confirms parts not available.

- Sweet Home, OR, USA

problem #291

Jun 012016

Fusion

  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however the remedy and part was not available within a reasonable time frame to schedule a recall repair appointment with earnhardt Ford (7300 w orchid ln., chandler, AZ 85226 (480) 893-0000) or chapman Ford scottsdale (3950 89th St., scottsdale, AZ 8251, (480) 420- 1460), which was unacceptable to the contact. The loaner vehicle option was also not a convenience as the contact needed to know when the manufacturer may provide the remedy and part to the dealer but had no eta. The manufacturer was notified to address parts availability and the loaner vehicle process. The contact had not experienced a failure yet. Parts distribution disconnect.

- Mesa, AZ, USA

problem #290

Jan 102017

Fusion

  • 66,000 miles
Takata recall; in 3rd quarter 2018 Ford claimed repair parts would become available for the faulty air bag system or our vehicle. There have not been any further notices from Ford regarding remedies for this issue.

- College Place, WA, USA

problem #289

Jan 012018

Fusion

  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The downs Ford, Inc. (360 NJ-37, toms river, NJ 08753 (732) 349-2240) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer were not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Toms River, NJ, USA

problem #288

Jan 112018

Fusion

  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact stated that the remedy and part was not available within a reasonable time frame so the contact was uncertain as to when the vehicle may be repaired concerning NHTSA campaign number: 18V046000 (air bags). Three dealers had been contacted: 1. lasco Ford (2525 owen rd, fenton, mi 48430, 1-(888) 486-1708) 2. randy wise Lincoln (4350 lennon rd, flint, mi 48507, 1-810-230-2500) who had assisted with a loaner vehicle and then removed the option from being available due to the contact traveling out of state so there was no alternate option while waiting for the part and 3. szott Ford (8800 E. holly road holly, mi 48442, 248-634-4411). The manufacturer was contacted to address parts availability and the guidelines for the loaner vehicle option per the recall notification letter. The contact had not experienced a failure yet. VIN tool confirms parts not available.

- Grand Blanc, MI, USA

problem #287

Oct 302018

Fusion

  • miles
Takata recall. I have yet to have a remedy for my airbag recall which was initiated in January 2017. This seems to be an inordinately long waiting period of having to drive this car with the potential of severe injury occurring.

- Highlands Ranch, CO, USA

problem #286

Sep 072018

Fusion

  • 90,000 miles
Takata recall we called to get it fixed an they say its gonna take a long time to get parts to fix

- Thibodaux, LA, USA

problem #285

Mar 012017

Fusion

  • miles
Takata recall- airbag-update on complaint # 11062997, filed 1/16/18- airbag replacement is still not available, local Ford company can not order-I do travel to humid area (al.), I have been authorize to rent a vehicle, but my private car insurance will not cover, mechanical break down, diminish value, and lay up time, hence I will be out a daily amount of money. There appears no end in site, and I do not have the extra money for added insurance for a lengthy period I have not experience a failure-but feel unsafe using my car with anyone in the passenger seat..

- Kennewick, WA, USA

problem #284

May 012018

Fusion

  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact stated that NHTSA campaign number: 18V046000 (air bags) had exceeded a reasonable time for repair. The contact received the recall notification in may of 2018. The contact did not speak with a dealer. The manufacturer was not contacted. VIN tool confirms parts not available.

- Berlin, WI, USA

problem #283

May 162018

Fusion 6-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact did not call the dealer. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Troy, MI, USA

problem #282

Mar 012017

Fusion

  • 108,255 miles
"takata recall" - personal vehicle is not disabled but how can a top tier vehicle manufacturer be allowed to defer repairs regarding a "safety" recall for such a long period of time? very frustrating and dangerous for all concerned.

- Peel, AR, USA

problem #281

Oct 302018

Fusion

  • miles
Takata recall recall date: Jan 10, 2017 no repairs are done, parts are still not available status on October 30: Incomplete a preventive complaint: We want this repaired for our own safety and our passenger(s) as soon as possible before unfortunate and dangerous things will happen in unpredictable traffic.

- Overland Park, KS, USA

problem #280

Mar 012017

Fusion

  • miles
Takata recall. I received my first recall notice from Ford on March 2017. As of October 2018, I still have not had my airbags replaced! I bought the car from myers Ford and have called them several times. They just say that they don't have them and I have to wait. I have to drive my car and am afraid every time I go out that even some minor fender bender could kill me. Please help. I feel like I'm driving a time bomb.

- Broadway, VA, USA

problem #279

Oct 292018

Fusion

  • miles
Takata recall parts are still not available. No rental cars are available at my local dealer (paradise Ford). Ford corporate could offer no assistance.

- Rockledge, FL, USA

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