10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 46,381 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Ford Fusion. The contact stated that while driving 20 mph, the vehicle attempted to shift from second to third gear with an abnormally hard jerking motion. The contact stated that the failure recurred a few moments later and the transmission slipped. The contact moved the vehicle to the side of the road to shift into park and noticed that the vehicle was shaking and idling very hard. The contact proceeded to drive and the failure recurred. The contact had the vehicle towed to the dealer for inspection. The dealer informed the contact that the cause of the failure was unknown. The manufacturer was not notified. The failure mileage was 32,033.
- Gaithersburg, MH, USA
The vehicle when driven either does not shift correctly out of gear, doesn't maintain the right gear, and has a violet upshift and downshift reaction when increasing or decreasing speed.it has been at Ford service garage for over a month, and they cannot find the problem, or a solution. Ford engineers have came down and looked at the car. They also cannot find a solution to fix the problems with the car. They have replaced numerous parts in the transmission, and moved on to replacing spark plugs and egr valve in the engine.
- Streator, IL, USA
Transmission originally blew up @ 2,900 miles. Transmission now (10,000 miles) looses forward momentum under acceleration (30 mph) and then has violent shift from 2nd to 3rd gear. Defect presents significant issue presenting an opportunity for the vehicle to either be rearended with loss of forward momentum or for the driver lose control at violent upshift. Dealership has attempted repair 3 times. Dealership has now installed data recorded and returned vehicle with instruction to owner to record diagnostic information when the defect recurs. Symptoms have been replicated / confirmed by multiple Ford representatives on multiple occasions. No root cause identified, no permanent corrective action implemented.
- Jackson , MI, USA
Today when turning into a parking space with my right foot lightly on the brake, my car suddenly accelerated. I quickly turned the wheel and braked to avoid hitting a cement post. Two weeks ago when going up a hill without my cruise control on, the car would not accelerate when I was pushing on the gas pedal. I released the pedal and the car lurched forward so fast I had to brake.
- Gwinn, MI, USA
The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 5 mph, there was an increase in the engine rpms and the vehicle hesitated to accelerate. The failure occurred intermittently. The vehicle was taken to the dealer five different times. The technicians were unable to diagnose the failure. The vehicle was not repaired. The approximate failure mileage was 200.
- Oxford, ME, USA
Transmission slams into third gear first time you drive it each day. Does not matter if it is morning, afternoon or night. This has been an issue from the first day I bought the car. I took it back to the dealership I bought it and was told to drive it... it would work it's way out. I have had it in 6 times since... last time they told me there was nothing they could do until Ford came out with a new fix. Ford has already had two updates that do not work. I have filed a lemon law with Ford... and have the BBB information to file out as well. I was supposed to hear back today, but did not... I called 3X's left a message twice.
- Jacksonville, FL, USA
Transmission "flares" (rpms jump) when upshifts occur, sometimes several hundred rpms between lower and next higher gear. This happens on irregular basis, but mostly seems to happen when car is cold.
- Tiffin, OH, USA
2011 Ford Fusion. Consumer states while traveling vehicle lost power on three separate occasions the consumer stated when he pulled over to the side of the road, the vehicle vibrated as it idled. The consumer turned off the ignition, waited a few seconds and then started the vehicle. Each time the vehicle ran normally after he restarted it. In addition to the problem, the transmission slipped on two different occasions. The consumer took the vehicle to the dealer, but they were unable to diagnose a problem.
- Orlando, FL, USA
On September 15, 2011 I was driving my 5 month old 2011 Ford Fusion hybrid with 5700 miles on it when a brake warning light came on and a warning tone sounded in my vehicle. I pulled over and stopped the vehicle. I called walker Ford in clearwater and they said it probably was only a defective rear brake light and bring it in when you have time. I restarted my vehicle and the warning light and tone were gone. I continued driving home and when I was almost home, the brake warning light came on again and so did the warning tone. But this time I noticed my estimated miles per gallon on the onboard computer system was going up and down and the vehicle no longer went into the electric hybrid mode. I called walker Ford and told them I was going to bring the vehicle in on the morning of September 16th. I brought it in and all day long they troubleshoot it and walker Ford could not figure out what was wrong with it. They put a call into the Ford technician hotline to find out what was wrong with the vehicle. At the end of the day they did not hear back from the hotline and I needed a vehicle to get home. Walker Ford wanted to give my vehicle back to me to drive home and use over the weekend. I refused saying that the manual said to bring the vehicle in for service for the brake warning light and the electric/hybrid system not working. Nothing in the manual said to continue driving the vehicle. So walker Ford finally gave me a loaner to drive. Monday September 19th they got an answer from the hotline and it said a vacuum hose/assembly was bad and they put one on order. The next day the part was not delivered but a notice that the part was not available but back ordered and it would become available sometime around October 14th. I contacted Ford customer service and made a complaint case # [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Trinity, FL, USA
I was traveling about 35 to 40mph when the car starting acting up. Anytime I had to slow down and then speed up the RPM would not shift, when it did shift it would jerk the car forward. I also have been having an issue where I would step on the gas and it would act as if it was in neutral. This continues to happen and I fear that one of these times I will be in an accident with my kids in the car. These are all transmission issues, I have brought it in twice now first time they did the tsb which was to reset the PCM and my ac wasn't and still is not working. Resetting the PCM did not work so now back in the shop it sits. This car is only 4 months old and already has safety issues being the transmission. There needs to be a recall before there are deaths.
- Rome , NY, USA
- Brunswick, OH, USA