The contact owns a 2011 Ford Fusion. The contact stated that the vehicle was included in the recall associated with NHTSA campaign id number: 11V574000 (wheels:lugs/nuts/bolts). An authorized dealer was notified and the contact was informed that the parts necessary to remedy the recall failure were not available. The vehicle was not repaired. The contact had been repeatedly informed that the parts were not available. The manufacturer was made aware of the failure and confirmed that the parts were not available. The failure mileage was 16,000.

- Upatoi, GA, USA

My car was recalled back in December 2011 for potential issues with wheel falling off. Today is 2/21/2012 and Ford not only says they don't have the parts to repair but they don't even have a timeline!!!! please tell me what owners are supposed to do?

- Weehawken, NJ, USA

The contact owns a 2011 Ford Fusion SE. The contact noticed that a lug nut was missing from the front driver's wheel. The recall associated with NHTSA campaign id number 11V574000 (wheels:lugs/nuts/bolts), stated that the rear lug nuts and bolts would be replaced, but did not mention the front lug nuts or bolts. The dealer was in the process of repairing the failure. The manufacturer was notified, but denied assistance with repairs. The failure and current mileages were 21,000.

- Riverside, CT, USA

While performing the first tire/wheel rotation on our new 2011 Ford Fusion sport with aluminum wheels more than one wheel stud broke off when torquing to factory specifications. The factory manual calls for a torque of 100fp. Initially lacking the factory torque spec I started with 75fp and even at 75fp felt one lug nut turn what felt like too far as compared to the others. I obtained the torque value from the owners manual (100fp) and proceeded to complete the torque to the recommended 100fp. One stud then twisted off prior to reaching 100fp. Having seen that the NHTSA is performing an investigation I thought I would add the following. It occurs to me that with the aluminum rims and the shape of the lug nut there may not be enough friction between the lug nut and the wheel to allow for proper torque.

- Fall City, WA, USA

Had to have flat tire repaired. When technicians tried to place wheel on 2011 Fusion two (2) of the wheel bolts twisted and would not hold at the required torque level. Had to replace two of the five wheel bolts. Took car to Ford dealer to have all wheel bolts replaced. Their response was that they could not find anything wrong with bolts, had no technical bulletins, safety issues, recalls, etc. And would not even repay for the two bots that were deformed. The two deformed bolts were given to the Ford service department. I gave them evidence of the problem, complete description, repair shop that found the problem, ( whom I have used for over 30 years), and got the answer, if it happens again bring it back. I hope when I bring it back it is not after an accident where someone is injured.if you have questions, please contact my father, kenneth seal.

- Franklinton, LA, USA