10.0

really awful
Crashes / Fires:
13 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
55,075 miles

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« Read the previous 20 complaints

problem #32

Nov 172018

Fusion

  • 110,497 miles
Brake pedal is soft, and takes longer to stop. Had vehicle checked - all brake systems function correctly except for anti-lock brakes-modulator valve. Service center quoted $2282 to replace the assembly (# be5Z2C215A). The high cost is for 2010-2012 model years only. The cost drops significantly for the 2014 Fusion. The high cost of this safety related repair, makes essential repair unaffordable. NHTSA ought to force release of an affordable part, based on safety.

- Farmington Hills, MI, USA

problem #31

Nov 082018

Fusion

  • 105,000 miles
Was driving around 35 mph and heard a clunk. A few seconds later and another clunk. Then heard a grinding noise and the loss of traction light came on, so I put my foot on the brake, at which point it became clear that the grinding noise was from ABS engaging. Slowed down to under 25, and it stopped these issues. Sped up to above 30, and the problems reoccurred. As these things happened, it became harder to steer. Car system was malfunctioning in some way to think I was losing traction and that ABS need to be engaged. There was no reason for any of this as I was traveling straight on a dry (sunny, no rain), straight road. Eventually the service advancetrac light came on as well. Was able to find a place to pull over by keeping the car under 25 mph (any speed above that seemed to re-engage the issue). Even at low speeds, loss of traction light and service advancetrac indicator remained on. This issue is dangerous as it makes the car harder to steer and control. I was lucky to be on a straight road with no other traffic.

- Paducah, KY, USA

problem #30

Nov 062018

Fusion

  • miles
The contact owns a 2012 Ford Fusion. The contact stated that the brake pedal traveled to the floorboard when it was depressed. The contact cautiously coasted the vehicle over to the side of the road and parked it at his residence due to the failure. A dealer was not contacted. The manufacturer indicated that the vehicle was out of warranty and did not assist. The vehicle was not diagnosed or repaired. The VIN and failure mileage were not available.

- Dallas, TX, USA

problem #29

Sep 242018

Fusion

  • 61,000 miles
At low speed traveling down the road my vehicle notified me of two warnings one saying service advancetrac another saying service power steering

- Earlysville, VA, USA

problem #28

Sep 022018

Fusion

  • 111,231 miles
While driving down my street going about 10 mph. My break peddel went to the floor with the sound of loud grounding. I took the car back to tbe house. In the past week a break booster new front and back pads 1 caliper a master cylinder and ABS module have been replaced. Breaks are still non existant.

- Irvington, KY, USA

problem #27

Jul 032018

Fusion

  • 113,000 miles
At the approach of a stop at about 20 mph or less, when depressing the brake pedal to stop the brake pedal goes all the way to the floor for no reason and car will not stop and at times putting me and any passengers in great danger. This has happened many times, most often when pulling out of the garage but most recently has occurred at 3 different intersections and 2 times almost T/boned in the middle of a busy intersection. At what point does it take for me to or my only daughter to die because Ford won't step up to the plate and admit they have an issue with the breaking system on these cars? I have had it to the Ford shop and I have also a case # recorded to Ford. It is time for Ford to take action and recall this type of car before there is an unnecessary death related to their negligence.

- Leicester, NY, USA

problem #26

Jun 222018

Fusion

  • 74,000 miles
I have had several brake failures where the pedal went nearly to the floor before the brakes engaged. This has always occurred after a sudden stop, or when braking in a turn. This time it happened while trying to avoid and object that flew off the back of a truck. After previous events I was able to bring the pedal back to normal by pumping it hard a few times, this time it didn't work. I did some research and discovered that this was a common, and very dangerous, occurrence. Being an engineer, I decided to look into it further. What I found was that a component in the ABS control, a dump valve, was failing to close after an ABS event. This in itself is very dangerous, but the fact that the system doesn't send or record an error is inexcusable. My research has led me to conclude that this is a design flaw in the control unit. The fact that it doesn't pop an error is very suspicious. Ford has known about this flaw for a long time, and it affects all model years from 2005-2012. I also found out that the problem was being investigate (by you I assume), but only includes model years from 2005-2010. It does in fact involve all of the first generation Fusion. In investigating further, I discovered that Ford engineers not only knew about the problem. They discovered what was causing it. It seems there is an incompatibility of some of the internal (wetted) components and the brake fluid. A chemical reaction occurs, over time, causing the development of a gel like material that causes the valves to stick in the open position. People have been injured because of Ford failure to act, and there will be more in the future, there are a lot of these cars still on the road. Ford should fix the problem, and recall all affected vehicles still in service.

- Santa Ana, CA, USA

problem #25

Jun 132018

Fusion

  • 135,000 miles
I've had my brakes serviced multiple times, but my brake pedal keeps failing and going all the way down to the floor.

- Newport News, VA, USA

problem #24

May 132018

Fusion

  • 97,000 miles
It was a chain-collision. The Lexus in front of me slammed into an Acura, and I slammed into the Lexus at about 50mph. Severe damage to my car (it has been deemed a total loss by ins.) we were southbound on I-35 near the Continental exit in dallas Texas on Sunday May 13 2018 at about 3pm.

- Dallas, TX, USA

problem #23

Apr 072018

Fusion

  • 90,000 miles
Client approached an intersection with a left turn, applied the brakes. They went to the floor, vehicle never stopped or slowed down until running through a sign, into an embankment. Client was severely injured as a result. Vehicle was a total loss. Vehicle is currently stored at a tow yard. We have 30 days to get the vehicle inspected by the NHTSA. Please contact my office to get the address.

- Marietta, GA, USA

problem #22

Apr 052018

Fusion

  • 85,000 miles
The contact owned a 2012 Ford Fusion. While driving at an unknown speed, the vehicle failed to stop when the brake pedal was depressed. The contact's daughter stated that the brake pedal felt soft. As a result of the failure, the contact's daughter rear ended another vehicle. There were no injuries and a police report was filed. The vehicle was towed from the scene to a salvage yard where it was deemed destroyed. The dealer and manufacturer were not notified of the failure. The failure mileage was approximately 85,000.

- Agawam, MA, USA

problem #21

Jan 262018

Fusion

  • 40,000 miles
The contact owns a 2012 Ford Fusion. While accelerating from a traffic light, there was a grinding noise coming from the rear brakes. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the rotors and brake pads needed to be replaced. The contact was informed that there was metal-to-metal contact between the brake pads and the rotors. The contact was concerned that the brake warning sensor failed to notify that the brakes needed to be replaced. The vehicle was repaired. A dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 40,000. The VIN was not available.

- Watertown, NY, USA

problem #20

Jan 052018

Fusion

  • miles
The contact owns a 2012 Ford Fusion. While driving approximately 45 mph, the brake pedal was depressed and traveled to the floorboard. There were no warning indicators illuminated. A local dealer was not contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the brake pads needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage and VIN were unknown.

- Troy, AL, USA

problem #19

Feb 092017

Fusion

  • 62,000 miles
2012 Ford Fusion purchased from autofair Ford 08/11 2.5ltr, 6 speed manual, 62K miles original owner. On 02/09/2017 about 2 pm upon approaching a rural stop sign experienced an ABS brake action due to very slippery snow conditions. I stopped very slowly and was surprised the ABS activated, in fact I don't think I have ever had them activate like this. 5 very loud banging sounds as someone was hitting the front underside of car with a large hammer. I immediately let off the brakes and slowly re-applied to find I had no brakes at all. Brake pedal sank to floor and I went through intersection out into connecting road. I used the E-brake to stop and luckily no on coming cars. Drove car home via E-brake as had no brakes. When home checked fluid then did some research on line and found other people are experiencing this. Read on line to disconnect the ABS fuse and brakes may work again which they did but as ABS fuse is out and I have brakes, I do not have ABS or traction control. I have read that I can put the ABS fuse back in but if I experience another ABS deployment, the same result of loss of brake pedal will happen, not a safe ride I would say. I have had an on-going type of situation happening when making hard right turns in to traffic and having to accelerate fast. ( the car appears to be somehow fooled and the traction control over reacts and car starts bucking hard and almost stalls out. I have to push in clutch to stop it and avoid stalling and getting hit. Not safe. I had actually got in the habit of shutting off traction control in these type of turns prior to the event originally stated here. I have read that there is some type of ABS valve body coming into suspect as the issue and no recalls have been ordered and its also an expensive fix. Which as being safety related defect I feel it should be looked into.

- Nottingham, NH, USA

problem #18

Oct 282016

Fusion

  • 48,000 miles
The contact owns a 2012 Ford Fusion. The contact stated excessive pressure was needed when depressing the brake pedal in order for the vehicle to be able to stop safely at any speed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.

- Schenectady, NY, USA

problem #17

Sep 182016

Fusion

  • 71,617 miles
2012 Ford Fusion recall when coming to a stop sign, I went to put my foot on the brakes and my steering pulled to the right and I could not steer the car and the brake pedal went straight to the floor. There is no broken brake lines. When this happen it steered me into another car that was parked on the street. After the accident I did a safety recall through car max and found out that there is a safety recall 15N01 and 13N03, which showed that they were not done. So I went to the dealer ship that I brought the car from 6 months ago and they said no they did not do the recall only re-programmed the car 15S18B. I tried calling Ford directly but they said that there is nothing that they will do about it. Even after asking the question how can you just re-program medal and steering components? still yet I have no answers from anyone.

- West Bend, WI, USA

problem #16

Sep 102016

Fusion

  • 50,500 miles
On cold starts this summer I back out of my driveway and press the brakes to stop and the brake pedal is rock hard and I can't stop. This is going to be my third time for this problem. The dealership has replaced the brake booster, master cylinder, brake fluid reservoir and brake booster check valve and vacuum hose.

- Dearborn Heights, MI, USA

problem #15

Dec 302013

Fusion

  • 1,000 miles
The vehicle will stop running while sitting still (at light, stop sign), I took it in and to the dealership and they said oh yeah there's a computer update. I was never advised of the update and had to have my car die in the middle of several busy roads. After the update the car did not die any longer but that was a safety issue that should have been addressed I had to come in. The car will bog down when you press on the accelerator, it will bog down then lurch forward. The issue is when starting from a stop or any time you are attempting to accelerate. The shifting of gears seems to be slow to change. I have taken it to the dealer and I am told they can not repeat the "issue". I have had issues with braking as well. The car when in reverse on an incline did not work and I rolled down into the street. I had the brakes checked and again was told they were not able to "repeat the issue". the air conditioner will only work when it wants to. Sometimes it blows cold air sometimes it blows hot air.

- Lexington, KY, USA

problem #14

Apr 012016

Fusion

  • miles
Driver seat, heater got super hot to the point of burning a few time, then stopped working altogether by 68K miles. Brakes, right side front completely wore thru outside pad only by 48K miles, right rear did same thing by 70K. In both instances only one pad was shot. Why only one pad wearing to backing plate, looks like pads not releasing. Electrical, all windows, including moon roof, open by themselves while nowhere near car and it's locked.

- Somerset, WI, USA

problem #13

Apr 192016

Fusion

  • 84,000 miles
I went in for a routine oil change and car check up. They told me there is brake fluid leaking from the master cylinder into the brake booster and it rusted. Back brakes and rotors needed, flushing system $1400? they said I was lucky cause they could give out at anytime causing a fatal accident.

- Newark, NJ, USA

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