10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
58,931 miles

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« Read the previous 20 complaints

problem #111

Jul 012019

Fusion

  • 160,000 miles
I have an issue with my 2012 Ford Fusion. A couple of years ago I had my steering rack replaced as a part of the manufacturers recall. Here I am a couple of years later with a Ford Fusion with a failed steering rack that needs to be replaced according to my local Ford dealership. My car now has no power steering and the warning light for the advancetrack system honks at me every time I start the car. I think this is ridiculous to have this happen in such a short period of time, and it's clear that the main issue was never remedied because it has to do with how cramped all the parts under the hood are; there's no room for air so the steering rack basically gets cooked into oblivion. So here I am at 42 years old with a medical disability and a repair that costs $1600 while my car is worth less than that...and I have no recourse as the company is not taking care of it's responsibilities. While my car has 160,000 miles on it, the steering rack was replaced and has much less wear on it so it shouldn't be dying on

- Newark, NY, USA

problem #110

Jun 262019

Fusion 4-cyl

  • 57,000 miles
The contact owns a 2012 Ford Fusion. While driving 40 mph, the contact heard an abnormal noise. When the accelerator pedal was depressed, the vehicle did not gain speed. The contact parked the vehicle on the side of the road and then took it to cabrera auto (located at carr #2 km 82.2 salida expreso hatillo, pr-2, 00614, puerto rico, +1 787-333-8410) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 57,000. Description in spanish.

- San Sebastian, PR, USA

problem #109

Jun 122019

Fusion

  • 63,000 miles
Shift cable off transmission cable bushing. Parked at hotel, shifted to park and took foot off brake and vechile began rolling forward. Shifter was stuck in park position but car was in drive. Used E-brake to avoid rolling into next vehicle in front of me. Car will not start because it is still in drive.

- Orion, IL, USA

problem #108

Mar 202019

Fusion

  • 112,000 miles
Driving on highway and msg popped up and said service powertrac and service power steering now. Steering wheel locked up and became hard to turn.

- Del, OK, USA

problem #107

Mar 142019

Fusion

  • 141,000 miles
The contact owns a 2012 Ford Fusion. While the vehicle was parked with the key removed from the ignition, it rolled away and crashed into another parked vehicle. There were no injuries and a police report was not filed. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The contact was referred to NHTSA. The approximate failure mileage was 141,000.

- Lynchburg, VA, USA

problem #106

Mar 022019

Fusion

  • 90,000 miles
The low tire pressure light came on inside the dash as I was pulling into my driveway. So I drove about.01mile to get air. After I put air in the tire, started the car and immediately got a warning that power steering needed servicing. Then got another warning that advance track needed servicing. All happened at the same time and the power steering was completely gone out. The dealership quoted me $1809 to fix the steering rack. The service dept said the gear inside the power steering rack has gone bad and the control arms it sits on has worn out the gear therefore needing front lower control arms costing $1213.23

- Jacksonville, FL, USA

problem #105

Apr 012014

Fusion

  • 149,000 miles
The contact owned a 2012 Ford Fusion. While driving in first and second gears, the vehicle violently hesitated and vibrated. The vehicle was taken to parkway Ford North (3150 university pkwy, winston-salem, nc 27105, (877) 836-4271) where it was diagnosed that the transmission failed. The contact stated that the transmission was repaired twice due to the same failure. The manufacturer was made aware of the failures. The failure mileage was 149,000.

- Winston Salem, NC, USA

problem #104

Oct 182017

Fusion

  • 90,000 miles
There is a grinding/pooping noise from front of vehicle when turning. The recall 15S18 was reprogrammed along recall 16B38 but the noise has continued and has gotten worse. When driving slow and turning to the left and right in a parking lot it is very noticeable the dealership stated the noise was coming from the steering rack.

- Odem, TX, USA

problem #103

Dec 032018

Fusion

  • 922,844 miles
Was driving girlfriend to doctor and fix power steering light came on we made it to the appointment and I parked my car and turned it off... on returning to my car to leave I tried to pull out parking spot but steering wheel is very hard to turn and is unsafe to drive...

- Decatur, GA, USA

problem #102

Nov 302018

Fusion

  • 170,000 miles
Was accelerating in my vehicle when the car hesitated and then just shut off in the middle of the road showing only an orange wrench light on the dash. Thankfully I was driving in town and actually to the dealership to get my airbag recall fixed when this happened and nobody other than my boyfriend was behind me. I turned the key into the off position and turned it back on and the dash (wrench) light indicator went off. I could have seriously injured myself or another vehicle due to what seems to be be a system failure! I refused to take my car home from the dealership until they checked into it. They acted as if it was no big deal because the (wrench) light on the dash went off but I'm very concerned it's a safety issue and bad accidents can be a result of this.

- Pearl River, LA, USA

problem #101

Jul 152017

Fusion

  • 150 miles
While driving the vehicle has issues while transmission is upshifting. Have had vehicle serviced for complaint at Ford yet continues to be an issue even after repair was made

- Gilbert, AZ, USA

problem #100

Oct 302018

Fusion 6-cyl

  • 138,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that that the vehicle started, but the steering wheel was unable to move. The vehicle was taken to an independent mechanic where the contact was informed that a new rack and pinion or steering column was needed or the computer would need to be reprogrammed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 138,000. Consumer stated vehicle was repaired by having new steering column installed. Updated 01/30/19

- Midlothain, VA, USA

problem #99

Sep 112018

Fusion

  • 50,000 miles
I recently noticed the mark on my driveway was getting bigger. Something under the engine is leaking. Brought car in for leak, after 1/2 hour, they told me I had to replace the ptu. Of course, the warranty has expired. The cost will be around $2300. I need my car so told them to fix it of course. I am on a limited budget, thank goodness for charge cards!

- Nashua, NH, USA

problem #98

Sep 012018

Fusion

  • miles
My transmission has been jolting whenever it shifts into gear 3, especially when going up hills. My vehicle has been well taken care of and not been involved any any previous accidents. The problem started when it had about 80,000 miles on it, and now it has 110,000 miles and the problem is worse. I have looked at other online forums and can confirm that I am not the only one with this problem.

- El Paso, TX, USA

problem #97

Jul 262018

Fusion

  • 89,000 miles
Car jerks and shifts poorly and sometimes at the wrong time when starting up from a stop. Also downshifted from 6th grear to much lower gear when on the highway at highway speed in hot weather (over 100 degrees F), causing frightening loss of speed and accelerating motor rpms.

- Santa Rosa, CA, USA

problem #96

Jul 102018

Fusion

  • 68,000 miles
Front left transmission seal leaking, axle shaft loose and damaged, wheel increasingly wobbly with speed. Directly and negatively affects brake rotors and pads as well as wheel knuckle stability and shock absorber wear. Car is dangerous to drive as steering control has decreased dramatically. The rubber seal around the transaxle on the left (driver side) front wheel axle has been sliced open from the inside by metal shavings produced by the bad production of the parts included in the axle shaft assembly, causing abnormal wear/shaving of the shaft. The joint has been completely damaged and is now in turn causing damage to the upper and lower ball joints, shock absorber, wheel knuckle, steering arm, brake rotors, break pads, the wheel hub, wheel bearing, tire etc. It literally efects the entire driver side front suspension, drivetrain, and steering components, continuously degrading their state with time and making them more dangerous to use/more dangerous to drive the car. No history of any damage has been recorded on this vehicle on that side and this has been a factory defect from the beginning, just poorly and very slowly addressed. Because if Ford's untimely response to this issue, most owners are forced to deal with the issues in vehicles effected by this Ford factory defect out of their own pocket, which is unfair.

- Chicago, IL, USA

problem #95

Jul 212018

Fusion

  • 55,150 miles
Lunging, not going into gear, shuttering, not able to control speed on any type of highway. Can't drive it safely to get it to the Ford service dept. Car is in charlotte, nc. Contacted capital Ford on N tryon St and huntersville Ford on statesville rd. Both dealers look at it for 4 or 5 days and we have to bring it to them. It's not safe to drive.

- Newberry, SC, USA

problem #94

May 012018

Fusion

  • miles
The contact owns a 2012 Ford Fusion. While reversing out of the driveway, the vehicle failed to accelerate when the accelerator pedal was depressed. Also, the power train warning indicator illuminated. The contact stated that the vehicle was turned off and restarted but, when the accelerator pedal was depressed, the vehicle failed to accelerate above 5 mph. The vehicle was parked in the contact's driveway. The dealer and manufacturer were not notified of the failure. The vehicle had not been repaired. The VIN and failure mileage were unknown.

- Salisbury, MD, USA

problem #93

Apr 062018

Fusion

  • 133,000 miles
Cv axle joint went out while driving in construction.

- Montpelier, OH, USA

problem #92

Feb 042018

Fusion

  • 107,475 miles
The first time my power steering went out was when I was turning onto a busy intersection and was almost hit by two cars that were going pretty fast. I was able to drive it to a nearby Ford service center and the fixed three recalls: The throttle body, the powertrain, and power steering. Not even 8 months later, those same three issues went out again. The power steering went out when I was on the highway going 70 mph. I ended up spinning and damaged my front bumper trying to pull over and be safe.

- Dallas, TX, USA

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