10.0
really awful- Crashes / Fires:
- 36 / 0
- Injuries / Deaths:
- 35 / 0
- Average Mileage:
- 19,750 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Marler Ford (888-314-7969, 22077 highway 167, dry prong, la 71423) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Alexandria, LA, USA
Takata recall this has been going on for over 1 1/2 years and I cant sell the car because of this recall!! when will thew parts be available?? its been to long already Ford should be made responsible to buy these back !!
- Taylorsville, NC, USA
Takata recall I have made numerous attempts with the dealer to remedy this; dealer "cannot get parts/waiting on parts". Ford has given authority for me to have a rental car, but I am paying on my Ford Fusion, that is a hazard to passengers. This is unacceptable! Honda and Toyota owners seem to have had first preference in this matter.
- Lafayette, LA, USA
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The dealer (corning Ford, 2280 short dr, corning, ca 96021, 530-824-5434) was contacted and confirmed that the parts were not available for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Corning, CA, USA
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Robin Ford (2801 main St, jeanerette, la) was contacted and confirmed that the parts were not available for the recall remedy. The dealer stated that there had been no crashes and the letter should be ignored. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- New Iberia, LA, USA
The contact owned a 2012 Ford Fusion. While parking the vehicle in a parking space, the vehicle surged at an unknown speed, drove over a concrete median, and crashed into two plastic tanks. None of the air bags deployed. A police report was filed. The vehicle was not towed to a dealer to be diagnosed. The insurance company towed the vehicle to a facility, investigated the failure, and determined that it was destroyed. The driver sustained injuries to the neck, collar bone, scarring to the left hand, left wrist, and left arm as well as chest pains from the seat belt restraining tightly. The front passenger also sustained chest pains from the seat belt restraining tightly. Both occupants received medical treatment. The manufacturer was notified of the failure. The approximate failure mileage was 22,000. The consumer stated the police report statement was incorrect.
- York, PA, USA
Takata recall there seems to be too great a delay in implementing this serious recall on my automobile. The dealer says they have not yet released the fix and are only working on 2006-2009 models.
- West Monroe, LA, USA
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (burns Ford, 2001 charlotte hwy, lancaster, SC 29720, (888) 884-7519) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. *
- Lancaster, NC, USA
On May 23, 2017 vehicle hydroplaned and went down an embankment. The drivers side airbag did not deploy. It was on a city street. Suffered number 2 fracture of neck
- Franklin, TN, USA
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Redland Ford Inc. (1121 West colton ave, redlands, California 92374) was made aware of the recall and stated that the part was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Redlands, CA, USA
Steering wheel locked down in my front yard, right front light went out I was told it was a electrical problem and now it is the passenger airbag now I am afraid to drive the car long distance
- Piedmont, SC, USA
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (crescent Ford truck sales Inc., 6121 jefferson hwy, elmwood, la 70123, (800)-575-8785) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Metairie, LA, USA
Subject vehicle was stopped on a city street to make a turn another vehicle traveling at least 35 mph struck subject vehicle in rear. Subject vehicle rear bumper and truck area crushed in about 18 inches. None of the air bags in subject vehicle deployed. Subject vehicle was repaired. One year later subject vehicle was traveling southbound at about 25 mph on secondary highway. Another vehicle traveling northbound at about 25 mph turned left into subject vehicle. Subject vehicle was struck on front drivers side consisting of headlight area and quarter panel area in front of left front tire. None of the airbags in subject vehicle deployed. All airbags in other vehicle deployed.
- Charlottesville, VA, USA
I received a recall notice regarding the passenger airbag and that I was eligible for a rental car until Ford has my part. Unfortunately Ford san leandro rents from enterprise rental car and I can not rent from there. When I told the service manager the deal he was very rude and stated he was sorry he could not do anything for me and he had no loaner Ford cars at his location. I asked him was I just supposed to drive my car that is dangerous he told me yes because it was my fault that I could not rent from that rental company. I started that journey at 9 am and by 2 pm I called all Ford stores in the bay area California and no one had Ford lender cars. At hilltop Ford in richmond, ca after feeling so defeated I called them and they stated I will be able to rent from hertz as well. Well I called all hertz rental car lots and they do not carry a lot of Ford cars and no one had any cars on their lot. This all happened in May 2018 it is now July 2018 and I have no rental, the airbag is not fixed and I'm still driving the car that states if a accident occurs the airbag will explode. I have no other means of transportation and I have to work and my grandmother has cancer which I have to take her to all her appointments which she is sitting in the passenger seat. I'm afraid every time I'm in the car or my grandmother is but what am I to do" no one is helping and there are no available cars for me. I pay $371 every month for a car that is dangerous to drive and no one to help with this. I even called Ford company and one operator stated could I just drive the car safely. Is this how Ford handles customer's" it's not my doing that the airbag is not effective and its not your fault about me not renting the car but at least fix my car or I should be able to trade it
- Oakland, CA, USA
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (joe myers Ford, 16634 northwest fwy, houston, tx 77040, 713-766-3600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Houston, TX, USA
Takata recall since at least 2016, Ford Motor Company has notified me about the takata airbag recall. I have contacted my local dealer and the numbers for Ford corporate on several occasions and have been informed the parts are still not in. I have a son with special needs, and am in charge of all transportation for him and his staff. I do not feel comfortable driving with someone in the passenger seat, and thus, the lack of this part has severely negatively impacted my son's quality of life and inconvenienced scheduling tremendously. I love my car completely, but something needs to be done about this recalled part.
- Glendora, CA, USA
Ford company sent out a recall status NHTSA recall number 17V024, passenger airbag inflator replacement on January 10, 2017. It is now July 11, 2018 and I have not been able to have my car service due to no parts. Ihave been calling every week and I am told that the replacement parts have not been sent by Ford, call the head quarters. I just want my children and passengers to be safe in my car.
- Grayson, GA, USA
I received my first recall for this takata airbag recall back in March 2017, meanwhile the recall was actually first put out in January 2017. I was not offered any remedy for this situation until June 2018 when I was offered a rental car until parts are available. The solution offered by Ford in the interim was to not drive the vehicle and have the largest person sit as far back as possible if the car was to be used in the passenger seat. Currently, I am still waiting for replacement parts and my car is sitting, as I am required by Ford to no longer drive it, building up rust and other problems. Truly unacceptable that Ford has not been held responsible for the danger they have put all of their customers in. A disgrace!
- Charlottesville, VA, USA
2012 Ford Fusion. Consumer writes in regards to takata airbag safety recall.
- Fernandina Beach, FL, USA
- Yuba City, CA, USA