10.0
really awful- Crashes / Fires:
- 6 / 21
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 49,678 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Since I took delivery of my vehicle, I have occasionally received warnings regarding a failure of the traction control and hill assist systems while starting the vehicle. This was reported to the dealership a couple of times, with "no issues found" reported by the dealership service department. After paying close attention to my starting procedures, I have been able to repeat the warnings while performing the following specific starting procedure... 1) remotely start the vehicle (factory installed remote starter), 2) insert the key and turn to the first position, 3) keep key in this position for 1-2 seconds, 4) turn the key to the run position. These steps will cause the warnings every time. By turning the car off and restarting, the warnings are gone, and there are no history of the warnings in the vehicle computer. I have shown this starting procedure to the dealership service department and have complained directly to Ford with no reply. I continue to drive my vehicle unsure if there is a valid issue or not.
- Beverly Hills, MI, USA
Front driver side and passenger side windows will not work with one touch button. Turns out after three months of back and forth to the dealer, the molding on the driver side window was faulty allowing water to get in and short out electrical system.
- Tampa, FL, USA
While driving to work on the highway 65-mph the engine shuts off without warning, the instrumental panel starts acting up as if you are turning on and off the key. They found a lose wire to the instrumental cluster on the second time they replaced the instrumental cluster. It has been taken back six times and now the dashboard shuts down and I lose lights, signals, and other electronic features. I have lost power steering and brakes in between. They offered me an extended warranty"?" it is a shame that a consumer who buys a car from a dealership has to go through the grinder just to get out of their lemon. I just want to get out of this vehicle.
- Coral Springs, FL, USA
The contact owns a 2013 Ford Fusion. The contact stated that he keyed in the code to unlock the doors via the numeric keyless entry but the trunk erroneously opened. The contact also stated that the doors did not always lock using the keyless entry system. The vehicle was taken to the dealer where the failure could not be replicated. The manufacturer was unable to provide assistance without the failure occurring during diagnostics. The failure mileage was 15 and the current mileage was 3,200. Updated 2/19/13
- Bristow, VA, USA
When the vehicle was to be started turned the key forward to start and it didn't start, the key returned then the car started after the key returned to key in position, this has happened a few times since and seems to become more regular I now have 4,972 miles on the car and had this has taken place 8 time since I will advise the dealer when my car is in for recall notice#12C27 1/3/2013
- Seabrook, NH, USA
- Waldorf, MD, USA