10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
34,669 miles

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« Read the previous 20 complaints

problem #7

Feb 062015

Fusion 4-cyl

  • 34,460 miles
Took vehicle in for a number of issues, two of which were the left turn signal would shut off prematurely to completing a left hand turn and also both side view mirrors (mostly drivers side) would always reset itself to some random position other than the one I set them too whenever the vehicle would receive power, (when car is off and I would either open any door or press unlock on key fob or use keyless entry) mirror issue is easily duplicated (turn car off and open door to cut power, close door, lock car, and must wait at least 1 minute for all power to fully shut off, then unlock car and mirrors would randomly move around, almost as if they were trying to calibrate themselves) dealer witnessed mirror issue as it's easily recreated, did a bunch of updates of various control modules and then said car is fixed. Car was however not fixed as I went to use my turn signal to exit dealer parking lot, the turn signals now would not stay on at all for either turning direction. I must now hold up or down on turn signal lever in order to keep signals blinking, also the mirrors still randomly move when energizing vehicle. Dealer unable to trouble shoot issue further as tech was leaving now much drive my car with malfunction mirrors and even worse turn signal issue caused by the updates they did perform. Unhappy and no courtesy vehicle offered.

- Barrie, CA, USA

problem #6

Nov 122014

Fusion

  • 11,000 miles
Pulling into a parking lot and the display flashed warning and dinged, power steering failure. Shut car off, warning gone, taking it to dealership tomorrow. Also to note ever since buying the Fusion the turn signals will randomly shut off before completion of turn, sometimes even before turn, every time the turn signal was activated all the way not just the first stage.

- Davenport, IA, USA

problem #5

Sep 132014

Fusion

  • 22,000 miles
I was driving on the blue ridge parkway on a sunny day. My headlights were set at "auto." This selection automatically turns my headlights from daylight running lights to full headlights based on the amount of light outside. I entered one of the many tunnels on the parkway and my lights did not come one. It was a short tunnel, so I thought perhaps the sensor didn't "think it was dark enough." However, for each tunnel after that, and to this day regardless how long or dark the tunnel, my "automatic" headlights do not turn my headlights on. This creates an unexpected complete lack of vision. Ford corporate and my local Ford service department both agreed that this is not unusual, that the automatic headlights often take up to 20 seconds to make the adjustment. I know no other car where this adjustment isn't nearly instantaneously. Had there been a cyclist in the tunnel or had I met another car, this "anomaly" could have been catastrophic.

- Asheville, NC, USA

problem #4

Jan 182013

Fusion 4-cyl

  • miles
I have been complaining about the headlamps on my vehicle since I first purchased it. I have brought it to the dealer on 2 occasions complaining that the headlamps are too dim. I avoid driving this vehicle at night because I will not be able to avoid a road hazard, they are that dim. I have to use the high beams when driving at night to feel safe. I also have a 2013 Honda Accord that my wife drives, and the low beams on the Honda light up the road like a runway. There is a recall for the headlamps on the 1.6L eco boost, but they tell me it doesn't apply to my vehicle because I have a 2.5L. I have compared vehicles and I see no difference in application. If the issue cannot be resolved through my dealer, I will have to sell the car, because it is not safe to drive at night. Thank you.

- San Ramon, CA, USA

problem #3

Feb 112014

Fusion 4-cyl

  • 11,983 miles
The left and right turn signals have malfunctioned, I.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. The function is not being confused with the 3 flash lane change feature this feature works 100% of the time. Premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. When the signal is actuated, it flashes for 10 30 seconds while sitting at a stop light (wheels are positioned straight ahead). When the traffic light changes and I just begin to turn the wheel, the signal shuts off. The immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, I cannot get the turn signal to function for more than one flash at a time. Both described issues have occurred since the vehicle was about 3 months old. This issue will be reported for the first time when the vehicle goes in for its next service.

- Jacksonville, FL, USA

problem #2

Apr 082013

Fusion 4-cyl

  • miles
On multiple, random occasions, the left and right turn signals have malfunctioned, I.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. The function is not being confused with the 3 flash lane change feature ? this feature works 100% of the time. Premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. When the signal is actuated, it flashes for 10 ? 30 seconds while sitting at a stop light (wheels are positioned straight ahead). When the traffic light changes and I just begin to turn the wheel, the signal shuts off. The immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, I cannot get the turn signal to function for more than one flash at a time. Both described issues have occurred since the vehicle was about 3 months old. This issue will be reported for the first time when the vehicle goes in for its next service.

- Beverly Hills, MI, USA

problem #1

Feb 152013

Fusion

  • 735 miles
The front body panels around the headlights are loose and you can hear some kind of a rattle around the back passenger side door when you get over 55 mph.

- Williamsport, IN, USA